Official UK procurement notice
Framework for Family Support Hours in the London Borough of Waltham Forest
Authority: London Borough of Waltham Forest (Local council)
What is being bought
Published requirement descriptionLB Waltham Forest is awarding an Open Framework for family support service to provide support and interventions to children and families in their own homes or other designated settings. Family Support Workers will help build relationships, increase wellbeing, improve outcomes, provide practical help and deliver interventions to increase parenting skills and more generally bridge the gap of support between families and statutory services. They are a flexible resource that the council can deploy to support children and families. The service will provide bespoke intervention support packages, using a flexible whole family approach that focuses on turning lives around and creating positive outcomes for Children in Need, Children in Care, Children with a Disability and Children subject to a Child Protection Plan.
CPV: Health and social work services
How this framework works
From the published notice- Type
- Closed framework · open framework scheme (admission reopens)
- Call-offs
- call-offs may be awarded directly or by further competition
- Bids received
- 14 bids received · 12 suppliers appointed
- Framework period
- 2 yrs · up to 4 yrs from 1 Apr 2026
- Scheme runs until
- 31 Mar 2030
- Supplier levy on call-offs (max %)
- n/a
Published description of the framework
The Open Framework Agreement will be operational for a period of 4 years from 1st April 2026 to 31st March 2030. Providers will be able to apply to join, or add new services to, the Open Framework Agreement any time during the period. Although the Open Framework Agreement will remain open to applications, this will only be carried out once towards the end of the initial two year period, any new submissions will then be viewed and assessed for entry.
There will be no limit to the number of providers who can join the Open Framework Agreement throughout its duration, however it must be recognised that there are no guaranteed levels of business.
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£4,000,000
- Economic & financial standing
as per draft Framework T&C's within Tender pack
- Technical & professional ability
as per Specification document within Tender pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality Criteria: 40%
- Price Criteria: 50%
- Social Value: 10%
Published award criteria (3)
- Quality Criteria: Staffing - 7.5% Service Delivery Model - 12.5% Safeguarding & Quality Assurance -10% Monitoring & Reporting - 5% Equalities & Climate - 5%
- Price Criteria: The Authority has set a fixed rate for children and families supported outreach services. Providers are welcome to submit bids below the maximum capped rate should they choose.
- Social Value: Social Value Portal to be used to evaluate responses
- Economic & financial standing
as per draft Framework T&C's within Tender pack
- Technical & professional ability
as per Specification document within Tender pack
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
- “Framework for Family Support Hours in the London Borough of Waltham…” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Open framework scheme
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 23 Jan 2026, 15:02 GMT
- Last source update
- 18 May 2026, 16:26 BST
- Award evaluation window
- Submission end – 16 Mar 2026
- Authority reference
DN804097- FTS notice number
2026/S 000-006283- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-060d91Find a Tender- Contract terms summary
as per the Framework T&C's within the tender pack
- Risks
as per the Specification document within the tender pack
How it was run
Official notice- Appointment period ends
- 23 Feb 2026
- Clarification deadline
- 12 Feb 2026, 17:00 GMT
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
- call-off levy · n/a
Timeline
23 Jan 2026 → 28 May 2026 · 8 dates- Tender notice published272 days ago23 Jan 2026, 15:02 GMT
- Clarification questions by252 days ago12 Feb 2026, 17:00 GMT
- Admission / appointment period ends241 days ago · period end, not a bid countdown23 Feb 2026
- Award decision expected by219 days ago16 Mar 2026, 23:59 GMT
- Contract starts204 days ago1 Apr 2026, 00:00 BST
- Assessment summaries sent160 days ago15 May 2026, 00:00 BST
- Latest notice published157 days ago18 May 2026, 16:26 BST
- Standstill ends146 days ago28 May 2026, 23:59 BST
Notice history
4 events · 2 releases on Find a Tender · since 23 Jan 2026- Tender notice published23 Jan 2026, 15:02 GMTUK4
- Contract award notice published18 May 2026, 16:26 BSTUK6
- Status changed to complete18 May 2026, 16:26 BST
- Contract signature expected29 May 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| IMMEDIATE MEDICAL SOLUTIONS LTD (09158639), Lifecome LimitedSME, Livingstone Healthcare Services, My Health Care Support LtdSME, Potton Kare ServicesSME, Supreme Company and Sons LTdSME +6 more1 Jun 2026 – 31 May 2028 · up to 31 May 2030Extensions: Contract to commence on 1st June 2026 and, subject to earlier termination in accordance with the Contract, to continue until midnight on 31st May 2028 with the option to extend for one twenty-four-month period up to 31st May 2030. | £4,000,000 | 15 May 2026standstill to 28 May 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 14final-stage tenders · 20 at stage one | 12 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
12 commercial parties on the notice- Immediate Medical Solutions LimitedFramework contractor
- LIFESERVE SOLUTIONS LIMITEDFramework contractor
- LONDON COMMUNITY CARE LIMITEDFramework contractor
- LifeCome Care LimitedFramework contractor
- Livingstone Healthcare ServicesFramework contractor
- My Health Care Support LtdFramework contractor
- POTTON KARE SERVICES LTDFramework contractor
- Parent-Help LtdFramework contractor
- Reddo Care and Support C.I.CFramework contractor
- Supreme Company and Sons Ltd Framework contractor
Show 2 more suppliers
- UNIQUE PERSONNEL (UK) LIMITEDFramework contractor
- Vista Care Solutions LimitedFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender