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Published 17 Feb 2021, 16:20 GMT

Official UK procurement notice

Framework Agreement for the Provision of Translation and Transcription Services

Official notice

Authority: NHS Liverpool Clinical Commissioning Group (NHS & healthcare)·Consortium: 2 public authorities

Framework agreement10 lotsServicesOpen procedure
Framework ceiling (notional)£750,000total for 10 lots · framework ceiling, not attributable revenue · 1 value update
Submissions closed 15 Nov 2021
Lots 10see the lot list below

What is being bought10 lots · detail below

Published requirement description

NHS Liverpool Clinical Commissioning Group is establishing single supplier Framework Agreement for the provision of Translation, Interpretation and Transcription service across four procurement Lots.

The Framework Agreements and Call Off Agreements made under them will provide services to healthcare providers across the Liverpool, wider Merseyside and Cheshire health and care system.

The Lots subject to this Contract Notice were previously advertised under publication 2021/S 000-003208 where no Framework Agreements were awarded for those Lots.

CPV: Audio-visual equipment · Audio-visual materials · Interpretation services · Printed books, brochures and leaflets · Translation services

How this framework works

From the published notice
Places
up to 1 suppliers

Lots and requirements (10)Procurement structure

10 lots · 1 with a published value
Lot #1Translation of English into Community languagesRenewalPublished value£8,000,000

The provision of high quality translation services from English in to community languages including:-

Translation of written material to be translated from one language to another as text;

Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages;

Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 1A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed
Lot #2Translation of English into Community languagesRenewalLot estimate not published

The provision of high quality translation services from English in to community languages including:-

Translation of written material to be translated from one language to another as text;

Transcription of audio files, tapes/discs and other electronic media into written and/or electronic text documents in the same or different languages;

Maintenance of, and providing access for Contracting Authorities, to an online library of translated materials produced in relation to this contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary care, secondary and tertiary care, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 1A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed
Lot #3Creation of Information for People with Learning Disabilities - MerseysideRenewalLot estimate not published

The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:-

Creating Easy Read documents from written material;

Creating audio/videos or other appropriate communication resources where appropriate to meet objectives;

Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats.

Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 2A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025Variant bids: not allowed
Lot #4Creation of Information for People with Learning Disabilities - CheshireRenewalLot estimate not published

The services will include conversion of information provided by the Contracting Authorities into high quality information in formats accessible to people with Learning Disabilities. This will include:-

Creating Easy Read documents from written material;

Creating audio/videos or other appropriate communication resources where appropriate to meet objectives;

Advising and liaising with Contracting Authorities on the most appropriate approach to conveying the necessary information to people in alternative formats.

Maintaining and providing access to Contracting Authorities, an online library of Easy Read and other accessible materials produced for the contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 2B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025Variant bids: not allowed
Lot #5Transcription Services for Blind and Visually Impaired People - MerseysideRenewalLot estimate not published

The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):-

Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required;

Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY)

Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English

Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English

Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government

Delivery: North West
Extensions: The Lot 3A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025Variant bids: not allowed
Lot #6Transcription Services for Blind and Visually Impaired People - CheshireRenewalLot estimate not published

The service will include the provision of high quality information in accessible formats for blind and partially sighted people, and people with dual sensory loss including (but not limited to):-

Transcribe or arrange for material to be transcribed from English into Braille providing paper copies as required;

Creation of audio files, tapes and other electronic media from written and/or electronic text documents in English (eg MP3, DAISY)

Creation of electronic documents that are accessible for screen magnification/readers from written and/or electronic text documents in English

Creation of documents in modified print / large print / in electronic formats to meet accessibility needs from written and/or electronic text documents in English

Maintaining and providing access to Contracting Authorities an online library of relevant materials produced for this contract.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government

Delivery: North West
Extensions: The Lot 3B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 31 August 2024 The Contracting Authority may at its discretion increase this term by up to 12 months until 31 August 2025Variant bids: not allowed
Lot #7Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demandRenewalLot estimate not published

The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:-

Face to Face

Telephone

2 and 3 way video-booked and on demand

The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 4A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed
Lot #8Provision of spoken language interpreters, including face to face, via telephone- booked and on-demand, 2 & 3 way video booked and on-demandRenewalLot estimate not published

The purpose of this service is to provide high quality interpretation and sight translation services in healthcare. Services are required via the following means of delivery:-

Face to Face

Telephone

2 and 3 way video-booked and on demand

The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 4B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed
Lot #9Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL videoRenewalLot estimate not published

The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion.

The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.

Interpreter services are required via the following means of delivery:-

Face to face in person

2 & 3 way video booked and on-demand

Speech to text

Translation of written English into BSL video.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 5A Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed
Lot #10Interpretation and Translation Services for D/deaf and Deafblind people, to include-face to face interpretation, including 2 & 3 way video booked and on demand, Speech to text, English into BSL videoRenewalLot estimate not published

The service will provide high quality D/deaf and Deafblind interpretation and translation services in healthcare including British Sign Language (BSL) interpreters, sign supported English (SSE) interpreters, deaf blind interpreters, translation of written English into BSL videos, note-takers, electronic note takers, lipspeakers, deaf interpreters, speech to text reporters and other country sign language interpreters (e.g. American Sign Language) on occasion.

The successful bidder will be required to provide interpreter services and bookings 24 hours a day 7 days a week.

Interpreter services are required via the following means of delivery:-

Face to face in person

2 & 3 way video booked and on-demand

Speech to text

Translation of written English into BSL video.

Call off contracts awarded under the framework will provide services to:

NHS providers in primary, secondary and tertiary, mental health and community care, NHS commissioners and local government.

Delivery: North West
Extensions: The Lot 5B Framework Agreement will have an initial term which will, unless terminated earlier by operation of law or in accordance with its terms, continue until 07 June 2024. The Contracting Authority may at its discretion increase this term by up to 12 months until 07 June 2025.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • “Framework Agreement for the Provision of Translation and Transcription…” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
17 Feb 2021, 16:20 GMT
Last source update
8 Oct 2021, 18:08 BST
Award evaluation window
15 Nov 2021 – …
FTS notice number
2021/S 000-025272
Classification (CPV)
Audio-visual equipmentAudio-visual materialsInterpretation servicesPrinted books, brochures and leafletsTranslation services
Delivery area
North West (UKD6)
Official registry OCID
ocds-h6vhtk-0293ef Find a Tender
Review and risk notes
Review procedure

Precise information on deadline(s) for review procedures:

The Open procedure includes a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHS Liverpool Clinical Commissioning Group. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.

Publisher note: It is envisaged that the Lot 2A and 3A Framework Agreements, once established, will be used by the public sector bodies listed below: NHS Liverpool Clinical Commissioning Group NHS South Sefton Clinical Commissioning Group NHS Southport and Formby Clinical Commissioning Group Liverpool City Council Mersey Care NHS Foundation Trust Liverpool Heart & Chest NHS Trust Alder Hey Children’s Hospital NHS Foundation Trust Liverpool Women’s Hospital NHS Foundation Trust Liverpool University Teaching Hospitals NHS Foundation Trust The Walton Centre NHS Foundation Trust Clatterbridge Cancer Centre NHS Foundation Trust The Framework Agreements may also be used by non-Contracting Authorities to place Call Off Agreements: Primary Care 24 (Merseyside) Limited It is envisaged that the Lot 2B and 3B Framework Agreements once established, will be used by the public sector bodies listed below: NHS Warrington Clinical Commissioning Group NHS Halton Clinical Commissioning Group Countess of Chester NHS Foundation Trust Mid Cheshire Hospitals NHS Foundation Trust Cheshire and Wirral Partnership NHS Foundation Trust Wirral Community Health NHS Foundation Trust Bridgewater Community Healthcare NHS Foundation Trust The Framework Agreements shall be accessible to the above named organisations whether procuring themselves, or on behalf of other such named organisations, or procuring together as members of any joint procurement. Any contract(s) awarded under any Lot may be entered into by or for the benefit of any one or more of the bodies listed above including any successor bodies (including through the merger of two or more organisations) who perform the same or similar functions as any of the bodies listed. The maximum contract value set out in this contract notice represents the maximum total value of call off agreements to be made under this Framework Agreement. It is not however a guaranteed value and shall not be relied upon by any bidding organisation.

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Appointment period ends
15 Nov 2021, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
15 Nov 2021, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

8 Oct 2021 → 15 Nov 2021 · 3 dates
  1. Notice published
    8 Oct 2021, 18:08 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    15 Nov 2021, 12:00 GMT
  3. Bids opened
    15 Nov 2021, 12:00 GMT

Notice history

3 events · 2 releases on Find a Tender · since 8 Oct 2021
  1. Published value updated to £750,000
    8 Oct 2021, 18:08 BST
    was £18,700,000
  2. Deadline moved to 15 Nov 2021, 12:00 GMT
    8 Oct 2021, 18:08 BST
    +234 days · was 26 Mar 2021, 12:00 GMT
  3. Buyer details updated
    8 Oct 2021, 18:08 BST

Contracting authority & participating public bodies

2 public bodies on the notice

NHS Liverpool Clinical Commissioning Group

Contracting authorityNHS & healthcareBody governed by public lawHealth NHS Liverpool Clinical Commissioning Group 2 Renshaw Street, Liverpool, North West, L1 2SAContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England, Wales and Northern IrelandReview body London

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria
  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria