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ClosedFind a Tender · tender

Fixed Line VOIP Tender

Buyer: Wales & West Utilities Limited →

BuyerWales & West Utilities Limited
StatusClosed
Deadline5 Jan 2024
ValueValue not published
Published1 Dec 2023

What is being bought

This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name.

Delivery location

UK

Categories

Telecommunications services 64200000

Lot details

Lot 1

This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name.

Statusactive

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 64. The category anchor is Telecommunications services (64200000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 641,3393 median · 18.9 average (416 of 1,339 with a bid count)2.3 average (501 of 1,339 with named award suppliers)Not published
Same buyer2Not publishedNot publishedNot published
Delivery region: UK4553 median · 37.4 average (137 of 455 with a bid count)3.8 average (173 of 455 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementYes
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04211a
Latest release ID035529-2023
Latest release timestampFri Dec 01 2023 15:03:16 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodselective
Procurement method detailsNegotiated procedure with prior call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: end2024-01-05T17:00:00Z
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesen
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
1 Dec 2023tender035529-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "id": "035529-2023",
  "tag": [
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  "date": "2023-12-01T15:03:16Z",
  "ocid": "ocds-h6vhtk-04211a",
  "buyer": {
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    "name": "Wales & West Utilities"
  },
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          "description": "initial 36 months with 4 x 12 month optional extension options"
        },
        "hasOptions": true,
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        "description": "This project has 3 key objectives, and seeks to tender for the following - \n1.\tmarket competitive reseller for support and billing of horizon, \n2.\ta suitable replacement for Redbox call recording \n3.\treconnection of 16 disconnected sites. \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.  \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.  \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.    \nThe hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.  \nWWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.\nThe proposed  contract partner must fulfil all of the following key objectives: \n1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. \n2. To get a suitable replacement for our Redbox call recording solution. \n3. Restore phone connection service to 16 WWU sites \nThis tender will be one Lot for all the services outlined above. \nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and\ntelephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
        "contractPeriod": {
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    "title": "Fixed Line VOIP Tender",
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "This project has 3 key objectives, and seeks to tender for the following - \n1.\tmarket competitive reseller for support and billing of horizon, \n2.\ta suitable replacement for Redbox call recording \n3.\treconnection of 16 disconnected sites. \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.  \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.  \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.    \n The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.  \nWWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.\nThe proposed  contract partner must fulfil all of the following key objectives: \n1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. \n2. To get a suitable replacement for our Redbox call recording solution. \n3. Restore phone connection service to 16 WWU sites \nThis tender will be one Lot for all the services outlined above. \nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and\ntelephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
    "tenderPeriod": {
      "endDate": "2024-01-05T17:00:00Z"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "submissionTerms": {
      "languages": [
        "en"
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    },
    "submissionMethod": [
      "written"
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    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-05046791",
      "name": "Wales & West Utilities",
      "roles": [
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      ],
      "address": {
        "region": "UKL21",
        "locality": "NEWPORT",
        "postalCode": "NP108FZ",
        "countryName": "United Kingdom",
        "streetAddress": "Wales & West House, Spooner Close, Coedkernew"
      },
      "details": {
        "url": "https://www.wwutilities.co.uk/",
        "classifications": [
          {
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY",
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        "id": "05046791",
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      "contactPoint": {
        "url": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
        "name": "Rebecca Crisp",
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    },
    {
      "id": "GB-FTS-10313",
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      "roles": [
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      "address": {
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      "identifier": {
        "legalName": "Wales and West Utilities"
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    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
1 Dec 2023 · 035529-2023 · tender
{
  "id": "035529-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-12-01T15:03:16Z",
  "ocid": "ocds-h6vhtk-04211a",
  "buyer": {
    "id": "GB-COH-05046791",
    "name": "Wales & West Utilities"
  },
  "tender": {
    "id": "WWU1342",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "options": {
          "description": "initial 36 months with 4 x 12 month optional extension options"
        },
        "renewal": {
          "description": "initial 36 months with 4 x 12 month optional extension options"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "This project has 3 key objectives, and seeks to tender for the following - \n1.\tmarket competitive reseller for support and billing of horizon, \n2.\ta suitable replacement for Redbox call recording \n3.\treconnection of 16 disconnected sites. \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.  \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.  \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.    \nThe hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.  \nWWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.\nThe proposed  contract partner must fulfil all of the following key objectives: \n1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. \n2. To get a suitable replacement for our Redbox call recording solution. \n3. Restore phone connection service to 16 WWU sites \nThis tender will be one Lot for all the services outlined above. \nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and\ntelephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
        "contractPeriod": {
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    "title": "Fixed Line VOIP Tender",
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "This project has 3 key objectives, and seeks to tender for the following - \n1.\tmarket competitive reseller for support and billing of horizon, \n2.\ta suitable replacement for Redbox call recording \n3.\treconnection of 16 disconnected sites. \nWWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots.  The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.  \nThe current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.  \nRedbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch.    \n The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. \nFinally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.  \nWWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document.\nThe proposed  contract partner must fulfil all of the following key objectives: \n1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. \n2. To get a suitable replacement for our Redbox call recording solution. \n3. Restore phone connection service to 16 WWU sites \nThis tender will be one Lot for all the services outlined above. \nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and\ntelephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
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