First Point of Contact with Adult Social Care Lot 2 - Feedback request.

No further action or feedback required for this Lot. For information and PIN/Contracts Finder purposes.

What we want – Service OverviewThe Council is looking to commission an organisation/partnership to provide a service that will support an improved customer journey for residents coming to Adult Social Care (ASC) for support. This organisation will:

• Help people to live well and gain, maintain or regain their independence to meet their own outcomes.
• Build on people’s strengths, recognise their own resilience and the resources offered by their family, friends.
• Link people to the community, drawing on the skills and expertise available in the Voluntary and Community Sector (VCS).
• Provide a cohesive and seamless approach to the coordination of person-centred care and support by providing appropriate early intervention to empower people’s independence.
• Reduce reliance on statutory services by supporting ASC and other public sector officers, voluntary community sector, and health partners in ensuring specialist input is available to those who need it the most: right people, right support at the right time.Core Requirements of Role type 2 Closely collaborate with Role 1 to provide residents with a joined-up support experience, by coordinating support efforts. Provide practical, emotional, and social first line support to residents. Support and enable residents to gain access to relevant training, learning, and other resources to develop skills, knowledge, and confidence to empower independence and community engagement. Lead, plan and deliver creative and engaging events and activities within the different communities within their locality, supporting them to become self-sustainable and autonomous. Set up and support new groups and initiatives to meet resident needs, plug gaps in support and improve services in the community. Support residents to lead on community projects, develop small self-sustaining informal groups such as clubs, common interest activities and resident activities. Consult with stakeholders e.g., local schools, councillors, faith groups, the VCS, and local businesses, to ensure their skills, knowledge, and ability to support community groups are fully utilised. Keep up to date knowledge and oversight of support opportunities in the community. Support the local VCS community to improve collaborative support. To support the work of other members of the team when necessary for the good of the service and the communities of Reading. Build connections, alliances and understanding between different communities (of culture, class, ethnicity, economic position, age, sexuality, gender, disability, or faith) to achieve greater understanding, find common ground and act on shared interests. Help promote and encourage community cohesion and support local groups or activities that promote equality. Role type 2s will work agile, basing themselves within community hubs, cafes, libraries, and other community buildings ensuring they are constantly visible.Contract Duration and Value:The Council are looking to commission this service for a duration of 5 years (initial 3-year contract with the option of extending by up to a further 2 years (1+1)). The value of the contract is likely to be no more than £165k per year and the Council are looking to commence the contract mid-2024.Please contact us if you would like further information, such as the proposed service model, service model description and overarching outcomes.This PIN will expire on 15.03.24 at 11.59pm. However, we welcome feedback after this date, but it may not have an impact on next steps after this deadline.Please contact [email protected] for the invite links.