First Group Service Desk Managed Service Procurement Tender

{
  "id": "039135-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-12-04T17:33:59Z",
  "ocid": "ocds-h6vhtk-04c256",
  "buyer": {
    "id": "GB-COH-05154485",
    "name": "FIRSTGROUP HOLDINGS LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-04c256",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.\nThe single Service Desk provider and team will own and manage all FirstGroup contacts, incidents, IT service requests and enquiries from initial identification, with the aim to restore user services as quickly as possible. This includes regular communication with FirstGroup staff and suppliers as necessary to ensure the speedy resolution of issues. The single Service Desk provider will own all incidents throughout their lifecycle.\nThis includes, but is not limited to, the following service aspects:\n- Incident, Change, Problem and Knowledge Management \n- IT Service Request Fulfilment and Management \n- IT Access Management \n- Major Incident Management \n- All tasks and actions based on and enacted according to FirstGroup's Policies and Processes.\nDuration of contract: 36 months",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "First Group Service Desk Managed Service Procurement Tender",
    "status": "active",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.",
    "tenderPeriod": {
      "endDate": "2025-01-13T15:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "60000000",
      "scheme": "CPV",
      "description": "Transport services (excl. Waste transport)"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "written"
    ],
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-COH-05154485",
      "name": "FIRSTGROUP HOLDINGS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "W21AF",
        "countryName": "United Kingdom",
        "streetAddress": "8th Floor, The Point"
      },
      "details": {
        "url": "http://www.firstgroupplc.com",
        "classifications": [
          {
            "id": "URBAN_RAILWAY_TRAMWAY_TROLLEYBUS_BUS_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Urban railway, tramway, trolleybus or bus services"
          }
        ]
      },
      "identifier": {
        "id": "05154485",
        "scheme": "GB-COH",
        "legalName": "FIRSTGROUP HOLDINGS LIMITED"
      },
      "contactPoint": {
        "url": "http://redirect.transaxions.com/events/9KAoB",
        "name": "Ana Gair",
        "email": "ana.gair@firstrail.com"
      }
    },
    {
      "id": "GB-FTS-131978",
      "name": "FirstGroup Holdings Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "FirstGroup Holdings Limited"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}