First Group Service Desk Managed Service Procurement Tender

Official notice

Authority: FIRST RAIL HOLDINGS LIMITED (Public body)

ServicesRestricted procedure

Sectors: Transport & Passenger Services (60) Delivery: UK

Budget not disclosedValue not published

Submissions closed 13 Jan 2025

What is being bought

Published requirement description

The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers. Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.

CPV: Transport services (excl. Waste transport)

The lotProcurement structure

single lot · no lot value published

Lot #1

Delivery: UK

Variant bids: not allowed

Procedure terms & legal framework

From the official record

Procedure method: Restricted procedure
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 4 Dec 2024, 17:33 GMT
Last source update: 4 Dec 2024, 17:33 GMT
FTS notice number: 2024/S 000-039135
Classification (CPV): Transport services (excl. Waste transport)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-04c256 Find a Tender

How it was run

Official notice

Submission deadline: 13 Jan 2025, 15:00 GMT
Submission channel: {"written"}
Accepted languages: en
Participation fee: document

Timeline

4 Dec 2024 → 13 Jan 2025 · 2 dates

Notice published
4 Dec 2024, 17:33 GMT
Submission deadline
13 Jan 2025, 15:00 GMT

Contracting authority & participating public bodies

FIRSTGROUP HOLDINGS LIMITED

Contracting authorityPublic bodyUrban railway, tramway, trolleybus or bus services GB-COH: 05154485 8th Floor, The Point, LONDON, London, W21AFContact name, email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.