Find a TenderAwarded

Published 7 Sept 2023, 19:06 BST

Official UK procurement notice

FCA Market Research Framework

Official notice

Authority: Financial Conduct Authority (Public body)·Consortium: 2 public authorities

Framework agreement19 lotsServicesOpen procedureSME suitable

Sectors: Business Services & Consultancy (79) Delivery: UK

Framework ceiling (notional)£6,400,000total for 19 lots · framework ceiling, not attributable revenue

Submissions closed 19 Oct 2023awarded 27 Feb 2024

Lots 19see the lot list below

What is being bought19 lots · detail below

Published requirement description

Panel of suppliers offering a range of market research services, split into Lots

CPV: Market research services · Research services

How this framework works

From the published notice

Bids received: 25 bids received · 28 suppliers appointed

Lots and requirements (19)Procurement structure

19 lots · 5 with a published value · evaluation weights differ by lot

Lot #1Lot A Quantitative SurveysPublished value£1,500,000

Lot A covers quantitative surveys, commissioned in response to a specific policy or regulatory development for the FCA or other Authorities (as set out in the Invitation to Tender). It is split into four specialisms:

Specialism 1 - Bespoke - Large-scale quantitative surveys

Specialism 2 - CATI Omnibus surveys

Specialism 3 - CAPI Omnibus surveys

Specialism 4 - CAWI (online omnibus) and Panel samples

Tenderers can bid for one or multiple specialisms.

Delivery: UK · UNITED KINGDOM

Variant bids: not allowed

73110000 Research services

Lot #2Lot B Qualitative ResearchPublished value£2,500,000

The Financial Conduct Authority (the FCA) is seeking Tenderers to provide market research services involving the use of qualitative or user experience research. This Lot is reserved specifically for Tenderers that offer these type of research services, either of consumers or businesses (regulated firms or business entities). This Lot is split into two specialisms:

Specialism 1 - Bespoke qualitative studies;

Specialism 2 – Bespoke qualitative studies of online user experiences.

Tenderers can bid for one or multiple specialisms.

Delivery: UK · UNITED KINGDOM

Variant bids: not allowed

73110000 Research services

Lot #3Lot C Mystery Shopping ServicesPublished value£450,000

The Financial Conduct Authority (the FCA) is seeking suppliers to provide market research services carried out through the mystery shopping of financial services providers.

Mystery shopping is employed by the FCA to allow it to ‘observe’ and assess whether regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers. This forms part of our supervisory conduct management activity.

Delivery: UK · UNITED KINGDOM

Variant bids: not allowed

73110000 Research services

Lot #4Lot D Syndicated Market Research ServicesPublished value£1,250,000

The Financial Conduct Authority (the FCA) is seeking suppliers to provide market research services involving syndicated subscription-based financial services market research and insight reporting.

Delivery: UK · UNITED KINGDOM

Variant bids: not allowed

73110000 Research services

Lot #5Lot E – Market Research, Project, and Programme Management SpecialistsPublished value£700,000

Lot E covers specialist market research specialisms, which would be contracted in response to a specific policy or regulatory development. It is split into 6 specialisms:

Specialism 1 – Report Writers

Specialism 2 – Statistical advice and sampling methodologists

Specialism 3 – Research Designer

Specialism 4 – Research Data analysis

Specialism 5 – Project managers

Specialism 6 – Programme Manager

Tenderers can bid for one or multiple specialisms.

Delivery: UK · UNITED KINGDOM

Variant bids: not allowed

73110000 Research services

Lot #6Lot A Quantitative Surveys, Specialism 2: CATI Omnibus surveysAwardedLot estimate not published

Market research quantitative survey services. The survey data collection mode covers CAPI, CATI, CAWI or a combination, depending on the specialism.

Delivery: UK

79310000 Market research services

Lot #7Lot A Quantitative Surveys, Specialism 1: Bespoke - Large-scale quantitative surCancelledLot estimate not published

Market research quantitative survey services. The survey data collection mode covers CAPI, CATI, CAWI or a combination, depending on the specialism.

Delivery: UK

79310000 Market research services

Lot #8Lot A Quantitative Surveys, Specialism 3: CAPI Omnibus surveysCancelledLot estimate not published

Market research quantitative survey services. The survey data collection mode covers CAPI, CATI, CAWI or a combination, depending on the specialism.

Delivery: UK

79310000 Market research services

Lot #9Lot A Quantitative Surveys, Specialism 4: CAWI (online omnibus) and Panel sampleCancelledLot estimate not published

Market research quantitative survey services. The survey data collection mode covers CAPI, CATI, CAWI or a combination, depending on the specialism.

Delivery: UK

79310000 Market research services

Lot #10Lot B Qualitative Research, Specialism 1: Bespoke qualitative studiesCancelledLot estimate not published

Market research services involving the use of qualitative or user experience research, either of consumers or businesses (regulated firms or business entities).

Delivery: UK

79310000 Market research services

Lot #11Lot B Qualitative Research, Specialism 2: Bespoke qualitative studies of onlineCancelledLot estimate not published

Market research services involving the use of qualitative or user experience research, either of consumers or businesses (regulated firms or business entities).

Delivery: UK

79310000 Market research services

Lot #12Lot C Regulatory Mystery ShoppingAwardedLot estimate not published

Market research services carried out through the mystery shopping of financial services providers. Mystery shopping is used by the FCA to ‘observe’ and assess whether regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers.

Delivery: UK

79310000 Market research services

Lot #13Lot D Syndicated Secondary Research ServicesAwardedLot estimate not published

Market research services involving syndicated subscription-based financial services market research and insight reporting.

Delivery: UK

79310000 Market research services

Lot #14Lot E Market Research Specialists, Specialism 1: Report WritersCancelledLot estimate not published

A range of market research and specialist technical suppliers to provide market research expertise and/or consulting services including the management of market research projects or programmes of work.

Delivery: UK

79310000 Market research services

Lot #15Lot E Market Research Specialists, Specialism 2: Statistical advice and samplingCancelledLot estimate not published

Delivery: UK

79310000 Market research services

Lot #16Lot E Market Research Specialists, Specialism 3: Research DesignersCancelledLot estimate not published

Delivery: UK

79310000 Market research services

Lot #17Lot E Market Research Specialists, Specialism 4: Research data analysisCancelledLot estimate not published

Delivery: UK

79310000 Market research services

Lot #18Lot E Market Research Specialists, Specialism 5: Project ManagersCancelledLot estimate not published

Delivery: UK

79310000 Market research services

Lot #19Lot E Market Research Specialists, Specialism 6: Programme ManagersCancelledLot estimate not published

Delivery: UK

79310000 Market research services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

Lot	Quality	Price	Social value
1 · Lot A Quantitative Surveys	65	30	5
2 · Lot B Qualitative Research	65	30	5
3 · Lot C Mystery Shopping Services	65	5	5
4 · Lot D Syndicated Market Research Services	95	—	5
5 · Lot E – Market Research, Project, and Programme Management Specialists	65	30	5
6 · Lot A Quantitative Surveys, Specialism 2: CATI Omnibus surveys	70	30	—
7 · Lot A Quantitative Surveys, Specialism 1: Bespoke - Large-scale quantitative sur	70	30	—
8 · Lot A Quantitative Surveys, Specialism 3: CAPI Omnibus surveys	70	30	—
9 · Lot A Quantitative Surveys, Specialism 4: CAWI (online omnibus) and Panel sample	70	30	—
10 · Lot B Qualitative Research, Specialism 1: Bespoke qualitative studies	70	30	—
11 · Lot B Qualitative Research, Specialism 2: Bespoke qualitative studies of online	70	30	—
12 · Lot C Regulatory Mystery Shopping	70	30	—

7 more lots publish their own split on the notice.

What this means for your bid

Price carries 5–30 points depending on the lot; most lots put it at 30 points.
“FCA Market Research Framework” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes
First published: 7 Sept 2023, 19:06 BST
Last source update: 16 May 2024, 11:58 BST
Award evaluation window: 19 Oct 2023 – …
Authority reference: CON-23-161
FTS notice number: 2024/S 000-015554
Classification (CPV): Market research servicesResearch services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03fb09 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed

Publisher note: In addition to the FCA, the following Contracting Authorities (as defined by the Public Contracts Regulations 2015) will be Authorised Users of the FCA’s Market Research Framework and may choose to use it: •The Payments Systems Regulator (PSR) •The Bank of England (BoE) •The Prudential Regulation Authority (PRA) •Financial Ombudsman Service (FOS) •Financial Services Compensation Scheme (FSCS) •Money & Pensions Service (MaPS)

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Appointment period ends: 19 Oct 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 19 Oct 2023, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

fca.delta-esourcing.com ↗

Timeline

19 Oct 2023 → 16 May 2024 · 3 dates

Admission / appointment period endsperiod end, not a bid countdown
19 Oct 2023, 12:00 BST
Bids opened
19 Oct 2023, 12:00 BST
Notice published
16 May 2024, 11:58 BST

Notice history

2 events · 3 releases on Find a Tender · since 16 May 2024

Status changed to complete
16 May 2024, 10:29 BST
Buyer details updated
16 May 2024, 10:29 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 28admitted to the panel · see the list ↓

Bids received 2519 from SMEs

Contracts signed 20latest 27 Feb 2024

130 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 2
Signed
27 Feb 2024
Value
—
Status
active
Lot B Qualitative Research, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot B Qualitative Research, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot B Qualitative Research, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 2
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 3
Signed
27 Feb 2024
Value
—
Status
active
Lot D Syndicated Secondary Research Services
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 4
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 4
Signed
27 Feb 2024
Value
—
Status
active
Lot B Qualitative Research, Specialism 1
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 4
Signed
27 Feb 2024
Value
—
Status
active
Lot A Quantitative Surveys, Specialism 4
Signed
27 Feb 2024
Value
—
Status
active

Bid statistics published by the authority

Lot	Bids	SME	VCSE	Valid bid range
6 · Lot A Quantitative Surveys, Specialism 2: CATI Omnibus surveys	2bids · 2 electronic	1	—	£750,000 – £1,500,000
Whole notice	25bids · 25 electronic	19	—	£1,500,000 – £2,500,000

Contracting authority & participating public bodies

2 public bodies on the notice

FCA

Contracting authorityPublic bodyBody governed by public lawEconomic affairs 01920623 12 Endeavour Square, London, UK, E20 1JNContact name, email, phone

Consortium members and other public bodies

Financial Conduct AuthorityContracting authorityBody governed by public lawEconomic affairs01920623 London, UKContact email, phone Published organisation website ↗

Framework contractors & participating bidders

37 commercial parties on the notice

ABa Quality Monitoring LtdFramework contractor03137768 C/O Beevers and Struthers, One Express, 1 George Leigh Street,, Manchester, London, M4 5DL
Behavioural Insights TeamFramework contractor08567792 58 Victoria Embankment,, London, London, EC4Y 0DS
Behavioural Insights TeamFramework contractor08567792 58 Victoria Embankment, London,, London, London, EC4Y 0DS
CM MONITOR LTD T/A BRITAIN THINKS - FCAFramework contractor07291125 Metherell Gard, Morval, Looe,, Cornwall, London, PL13 1PN
CRITICAL RESEARCH LTDFramework contractor03137768 Unit 7 Baden Place, Crosby Row,, London, London, SE1 1YW
CRITICAL RESEARCH LTDFramework contractor6566825 Unit 7 Baden Place, Crosby Row,, London, London, SE1 1YW
CRITICAL RESEARCH LTDFramework contractor06566825 Unit 7 Baden Place, Crosby Row,, London, London, SE1 1YW
DELOITTE LLP - FCA - LONDON EC4A 3BQFramework contractorOC303675 1 New Street Square,, London, London, EC4A 3HQ
DJS Research LimitedFramework contractor05494158 3 Pavilion Lane Strines,, Stockport, London, SK6 7GH
Ernst and Young LLPFramework contractorOC300001 1 More London Place,, London, London, SE1 2AF

Show 27 more suppliers

Ernst and Young LLPFramework contractorOC300001 1 More London Place, London,, London, London, SE1 2AF
IFF RESEARCH LTD - FCAFramework contractor00849983 IFF Research, St Magnus House, 3 Lower Thames St,, London, London, EC3R 6HD
IPSOS MORI UK LTDFramework contractor948470 3 Thomas More Square,, London, London, E1W 1YW
IPSOS MORI UK LTDFramework contractor00948470 3 Thomas More Square,, London, London, E1W 1YW
IPSOS MORI UK LTDFramework contractor00948470 3 Thomas More Square, London, London, E1W 1YW
Irrational Agency LimitedFramework contractor10034145 Paddington Works, 8 Hermitage Street,, London, London, W2 1BE
KANTAR UK LIMITEDFramework contractor13663077 4 Millbank,, London, London, SW1P 3JA,
LONDON ECONOMICS LTDFramework contractor4083204 New Wing, Somerset House, The Strand, London,, London, London, WC2R 1LA
NATIONAL CENTRE FOR SOCIAL RESEARCH T/A NATCEN SOCIAL RESEARCHFramework contractor4392418 35 Northampton Square,, London, London, EC1V 0AX,
NATIONAL CENTRE FOR SOCIAL RESEARCH T/A NATCEN SOCIAL RESEARCHFramework contractor4392418 35 Northampton Square, London,, London, London, EC1V 0AX
NMG FINANCIAL SERVICES CONSULTANTS LTDFramework contractor03787947 18th Floor, 110 Bishopsgate,, London, London, EC2N 4AY
OPINIUM RESEARCH LLPFramework contractorOC331181 24a St John Street,, London, London, EC1M 4AY
OPINIUM RESEARCH LLPFramework contractorOC331181 24a St John Street, London, London, EC1M 4AY
PRICE WATERHOUSECOOPERS - FCA - LONDON SE1 2RTFramework contractorOC303525 No. 1 Embankment Place,, London, London, WC2N 6RH
SAVANTA GROUP LIMITEDFramework contractorSC281352 c/o Bellwether Green Limited, 225 W George St,, Glasgow, London, G2 2ND
SAVANTA GROUP LIMITEDFramework contractorSC281352 c/o Bellwether Green Limited, 225 W George St, Glasgow,, Glasgow, London, G2 2ND
SOPRA STERIA LIMITED - FCAFramework contractor04077975 Three Cherry Trees Lane, Hemel Hempstead,, Hemel Hempstead, London, HP2 7AH
THE STATS PEOPLE LIMITEDFramework contractor09828882 19-21 Swan Street, West Malling,, West Malling, London, ME19 6JU
The Behavioural AchitectsFramework contractor07492932 96 Banbury Road, Oxford,, Oxford, London, OX2 6JT
The Big Window Consulting LtdFramework contractor07787626 Mugup Barn, Towngate, Hepworth,, Hepworth, London, HD9 1TE
The Hive Insight and Idea GenerationFramework contractor13746450 19A ANNEX, Claygate Lane, Thames Ditton,, Thames Ditton, London, KT7 0DL
The Hive Insight and Idea GenerationFramework contractor13746450 19A ANNEX, Claygate Lane,, Thames Ditton, London, KT7 0DL
Trinity McQueenFramework contractor08389485 Victoria Wharf, 4 the Embankment, Sovereign St, Victoria Wharf Floor 3, Leeds,, Leeds, London, LS1 4BA
Walnut UnlimitedFramework contractor01317137 First Floor, Orion House, 5, Upper St Martin's Lane,, London, London, WC2H 9EA
YONDER CONSULTING LIMITEDFramework contractor04153928 Northburgh House, 10 Northburgh Street,, London, London, EC1V 0AT
YOUGOV PLCFramework contractor03607311 50 Featherstone Street,, London, London, EC1Y 8RT
mel researchFramework contractor03000946 Somerset House, 37 Temple Street, Birmingham, London, B2 5DP

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria

What is being bought19 lots · detail below

How this framework works

Lots and requirements (19)Procurement structure

What it takes to winiHow this buyer will score bids.The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Procedure terms & legal framework

How it was run

Timeline

Notice history

Commercial outcome & contract awards

Contracting authority & participating public bodies

Framework contractors & participating bidders

Official documents & specifications (2)

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).