Enterprise CRM Development and Maintenance

{
  "id": "022582-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids"
      }
    ]
  },
  "date": "2024-07-22T08:12:59+01:00",
  "ocid": "ocds-h6vhtk-047c25",
  "buyer": {
    "id": "GB-COH-02143539",
    "name": "Sheffield Hallam University"
  },
  "awards": [
    {
      "id": "022582-2024-2324-70-DTS-AS-1",
      "title": "Enterprise CRM Development and Maintenance",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04128850",
          "name": "Tribal Group"
        }
      ]
    }
  ],
  "tender": {
    "id": "2024/S000-021011",
    "lots": [
      {
        "id": "1",
        "title": "Cloud Software",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The University requires a CRM platform for thefollowing purposes:\nSelf-service\nCase Management\nKnowledge Base\nStudent Welfare\nStudent Recruitment\nSchools and Colleges Liaison",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      },
      {
        "id": "2",
        "title": "Cloud Support",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The University requires a CRM platform for thefollowing purposes:\nSelf-service\nCase Management\nKnowledge Base\nStudent Welfare\nStudent Recruitment\nSchools and Colleges Liaison",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Enterprise CRM Development and Maintenance",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.\nThe accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier.\nTo employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work.\nThis is not cost effective it would put at risk business critical processes. If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-02143539",
      "name": "Sheffield Hallam University",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE32",
        "locality": "SHEFFIELD",
        "postalCode": "S11WB",
        "countryName": "United Kingdom",
        "streetAddress": "City Campus,Howard Street"
      },
      "details": {
        "url": "http://www.shu.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "id": "02143539",
        "scheme": "GB-COH",
        "legalName": "Sheffield Hallam University"
      },
      "contactPoint": {
        "name": "Procurement Team",
        "email": "strategicprocurement@shu.ac.uk",
        "telephone": "+44 1142253431"
      }
    },
    {
      "id": "GB-COH-04128850",
      "name": "Tribal Group",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE",
        "locality": "Sheffield",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.tribalgroup.com/",
        "scale": "large"
      },
      "identifier": {
        "id": "04128850",
        "scheme": "GB-COH",
        "legalName": "Tribal Group"
      },
      "contactPoint": {
        "email": "hello@tribalgroup.com"
      }
    },
    {
      "id": "GB-FTS-119062",
      "name": "Centre for Effective Dispute Resolution London",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Centre for Effective Dispute Resolution London"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "022582-2024-2324-70-DTS-AS-1",
      "title": "Enterprise CRM Development and Maintenance",
      "value": {
        "amount": 1627958.04,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "022582-2024-2324-70-DTS-AS-1",
      "dateSigned": "2024-07-22T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}

{
  "id": "021011-2024",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2024-07-10T10:24:49+01:00",
  "ocid": "ocds-h6vhtk-047c25",
  "buyer": {
    "id": "GB-COH-02143539",
    "name": "Sheffield Hallam University"
  },
  "awards": [
    {
      "id": "021011-2024-2324-70-DTS-AS-1",
      "title": "Enterprise CRM Development and Maintenance",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04128850",
          "name": "Tribal Group"
        }
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-047c25",
    "lots": [
      {
        "id": "1",
        "title": "Cloud Software",
        "hasOptions": false,
        "description": "The University requires a CRM platform for the following purposes:\nSelf-service\nCase Management\nKnowledge Base\nStudent Welfare\nStudent Recruitment\nSchools and Colleges Liaison"
      },
      {
        "id": "2",
        "title": "Cloud Support",
        "hasOptions": false,
        "description": "The University requires a CRM platform for the following purposes:\nSelf-service\nCase Management\nKnowledge Base\nStudent Welfare\nStudent Recruitment\nSchools and Colleges Liaison"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKE"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Enterprise CRM Development and Maintenance",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM) platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM) platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System. \nThe accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier.  \nTo employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work.  \nThis is not cost effective it would put at risk business critical processes.  If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-02143539",
      "name": "Sheffield Hallam University",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE32",
        "locality": "SHEFFIELD",
        "postalCode": "S11WB",
        "countryName": "United Kingdom",
        "streetAddress": "City Campus,Howard Street"
      },
      "details": {
        "url": "https://www.shu.ac.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "id": "02143539",
        "scheme": "GB-COH",
        "legalName": "Sheffield Hallam University"
      },
      "contactPoint": {
        "name": "Procurement Team",
        "email": "strategicprocurement@shu.ac.uk",
        "telephone": "+44 1142253431"
      }
    },
    {
      "id": "GB-COH-04128850",
      "name": "Tribal Group",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE",
        "locality": "Sheffield",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.tribalgroup.com/",
        "scale": "large"
      },
      "identifier": {
        "id": "04128850",
        "scheme": "GB-COH",
        "legalName": "Tribal Group"
      },
      "contactPoint": {
        "email": "hello@tribalgroup.com"
      }
    },
    {
      "id": "GB-FTS-9748",
      "name": "Centre for Effective Dispute Resolution",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Centre for Effective Dispute Resolution"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "021011-2024-2324-70-DTS-AS-1",
      "title": "Enterprise CRM Development and Maintenance",
      "value": {
        "amount": 542652.68,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "021011-2024-2324-70-DTS-AS-1",
      "dateSigned": "2024-07-10T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}