Official UK procurement notice
Energia Group Optimizely and nopCommerce Content Management System (CMS) Services, Support and Incident Management Contract
Authority: ENERGIA GROUP NI HOLDINGS LIMITED (Public body)
What is being bought
Published requirement descriptionDelivery of Optimizely and nopCommerce Content Management System Services, Support, and Incident Management.
Our main objective is to have one overall regulated contract to deliver Optimizely and nopCommerce CMS Services, Support and Incident Management successfully. There are currently two elements to the contract:
- Development and Implementation Agreement
- Incident Management
CPV: Content management software development services · IT software development services
The lotProcurement structure
single lot · value publishedLot #1Scope of ProcurementRenewalPublished value£2,000,000
Scope of Procurement
Power NI and Energia Energy Online Websites
Energy Online (EOL) is an online, paperless billing service that provides our Power NI domestic and commercial customers and Energia domestic customers with 24/7 access to their bills, letters, and payments. In addition, customers can view and amend their direct debit details, personal details, and view and monitor their energy usage.
Overview of key features available to customers within the Power NI and Energia Energy Online websites:
- Sign in to Energy Online
- Register for Energy Online
- Top up your Keypad (without registering for Energy Online, or as a registered user) - Power NI only
- Pay bills (without registering for Energy Online, or as a registered user)
- View bills, letters and statements
•Submit a meter reading(s)
•Estimate your usage
- View and monitor your energy usage
- View and amend personal details
- View and amend Direct Debit details
- Help and support
Power NI online Change of Supplier (CoS), Door to Door (D2D) Change of Supplier and online Change of Tenancy (CoT) also sit on the Power NI Energy Online domain.
- Online Change of Supplier (CoS) enables a user currently supplied by another energy supplier to register as a new customer with Power NI.
- Door to Door (D2D) Change of Supplier is an adaptation of our online Change of Supplier (CoS) and enables our field sales team to switch prospective customers to Power NI.
- Online Change of Tenancy (CoT) enables someone who has moved into a property that is already registered with Power NI to register for the property, and also gives our customers the ability to inform us if they're moving house online. Here they can provide us with details on the property they are moving out of, and the details of the property they are moving to.
The Power NI and Energia Energy Online websites integrate with our billing platform, CC&B (Customer Care & Billing) and our business owners can view, manage and update the content on both websites via Optimizely CMS (Content Management System).
The Power NI Energy Online website is available to view via the following link: energyonline.powerni.co.uk ↗
Online Change of Supplier is available to view via the following link: energyonline.powerni.co.uk/switch ↗
Online Change of Tenancy is available to view via the following links:
- New customer registration: energyonline.powerni.co.uk/move-in ↗
- Existing customer move: energyonline.powerni.co.uk/move-home ↗
The Energia Energy Online (EOL) website is available to view via the following link: energyonline.energia.ie ↗
The Power NI and Energia Energy Online websites are currently also wrapped into apps, that are managed by another third-party provider. These apps are available for customers to download on both the App and Google Play Stores.
Energia Group Corporate Website
The Energia Group website is a brochure website, where we publish content to promote what we're doing right across the Energia Group, in Customer Solutions, Renewables, etc. Visitors to this website can find out more about who we are, what we do, view and download our quarterly and annual reports, view latest news and find out about careers available within the Energia Group.
Overview of key features available to customers within Energia Group:
- Who we are
- Community
- Renewables
- Innovation
- Investor Relations
- News and Media
- Careers
- Contact Us
Our business owners can view, manage, and update the content on the Energia Group website via Optimizely CMS (Content Management System).
The Energia Group website is available to view via the following link: energiagroup.com ↗
Energia Smart Home Store
The Energia Smart Home Store is our ecommerce site where we sell smart home technology, which visitors to the website can purchase to control and monitor their household appliances and devices.
Below are some of the products and services available to purchase within Energia Smart Home Store:
- Netatmo Smart Thermostat
- Google Products
- Smart Accessories
- Smart Watches
- Smart Heating
- Smart Lighting
- Smart Voice
- Smart Weather
- Smart Security
- Electric Car Charging
- Gas Boiler Service
Our business owners can view, manage, and update the content on the Energia Smart Home Store via nopCommerce. nopCommerce provide a catalogue frontend where a customer can purchase products from, and an administration tool backend, allowing shopping cart creation. As soon as a visitor to our Smart Home Store purchases a product, their order is sent to our distribution company via Fieldmotion.
The Energia Smart Home Store website is available to view via the following link: smarthomestore.energia.ie ↗
Incident Management
We also require a vendor who can provide Incident Management support to restore normal operating services in the event of an unplanned, unexpected issue across the following platforms:
- Power NI (PNI) Energy Online website, including online Change of Supplier (CoS), Door to Door (D2D) Change of Supplier and online Change of Tenancy (CoT),
- Energia Energy Online website,
- Energia Smart Home Store website or
- Energia Group Corporate website
We require access to a team of skilled individuals who can provide support during normal business hours, as well as out of office hours support, in line with our Service Level Agreement (SLA)s.
The successful candidate will liaise with our Incident Management team who will raise the incident with third party. Access to the successful candidates ticketing system must be provided so that our Incident Management Team can raise an incident directly on this platform for triage and resolution.
This service will be governed by numerous service level agreements (SLAs) such as acknowledgment, communication, and resolution.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 24 Jul 2023, 16:18 BST
- Last source update
- 24 Jul 2023, 16:18 BST
- Authority reference
EGTI2304- FTS notice number
2023/S 000-021346- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03e4dfFind a Tender
- Review procedure
Energia Group NI Holdings Limited will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants which are unsuccessful shall be informed by Energia as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales, and Northern Ireland). Any such action must generally be brought within 30 days. If a declaration of ineffectiveness is sought, any such action must be brought within 30 days where Energia has communicated the award of the contract and a summary of reasons to tenderers, or otherwise within 6 months of the contract being entered into.
Where a contract has not been entered into, the Court may order the setting aside of the award decision or order Energia to amend any documents and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order Energia to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.
Publisher note: Interested parties should contact Procurement at Energia Group at the following email address, [email protected] to register an interest, and access to relevant documentation and the data room will be implemented as appropriate. Please use the tender reference (EGTI2304) in the subject line of your email.
How it was run
Official notice- Submission deadline
- 23 Aug 2023, 15:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 180 days from the deadline
Timeline
24 Jul 2023 → 23 Aug 2023 · 2 dates- Notice published24 Jul 2023, 16:18 BST
- Submission deadline23 Aug 2023, 15:00 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria