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End User Experience Monitoring Service

System management software development services
Scotland (UKM8)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: STUDENT LOANS COMPANY LIMITED: "End User Experience Monitoring Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySTUDENT LOANS COMPANY LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: STUDENT LOANS COMPANY LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for STUDENT LOANS COMPANY LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.5Bids / Report
25% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 4 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySTUDENT LOANS COMPANY LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Feb 2022, 10:25 GMT
Last source update25 Feb 2022, 10:25 GMT
Recurring procurementNot published
ClassificationSystem management software development services
Delivery area
Scotland (UKM8)
OCIDocds-h6vhtk-031b1d
What is being bought
Provision of Digital Experience Management software
What changed
From the official release history
  1. Status changed to complete
    25 Feb 2022, 10:25 GMT
  2. Official notice release published
    25 Feb 2022, 10:25 GMT
  3. Buyer information updated
    25 Feb 2022, 10:25 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\\\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users. In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Feb 2022, 10:25 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 11 Feb 2022, 00:00 GMT · £428,805
Commercial outcome and competition
Awards
Nexthink Limited
Not published · Not published · active
Contracts
End User Experience Monitoring Service
£428,805 · signed 11 Feb 2022, 00:00 GMT · active
Bid statistics
bids: 2 (lot 1)
Buyer and organisations in this procedure

STUDENT LOANS COMPANY LIMITED

Contracting authority GB-FTS-23955
View buyer profile

  • STUDENT LOANS COMPANY LIMITED
    buyer

    100 Bothwell Street, GLASGOW, UKM82, G27JD
    alesia_milton@slc.co.uk
    +44 1412433217

  • Nexthink Limited
    supplier

    London, UKI

  • Royal Courts of Justice
    reviewBody

    The Strand, Holborn, London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThis procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.