Official UK procurement notice
Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)
Authority: LONDON NORTH EASTERN RAILWAY LIMITED (Public body)
What is being bought2 lots · detail below
Published requirement descriptionLot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route.
Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.
Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.
- How the procedure runs: 1. Intent to Participate Stage 2. Invitation to Tender Stage (invited Candidates only) 3. Presentation Stage (invited Candidates only)
CPV: Health services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£2,236,278 together) · same evaluation weights on every lotLot #1Employee Assistance Program & Counselling ServicesAwardedRenewalPublished value£1,744,278
The source published no individual description for this lot.
Lot #2Musculoskeletal Support and Treatment ServicesAwardedRenewalPublished value£492,000
The source published no individual description for this lot.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 60%
- Price: 30%
- Social Value: 10%
Published award criteria (3)
- Price
- Social Value
- Technical
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 1 Dec 2025, 15:52 GMT
- Last source update
- 9 Jun 2026, 15:27 BST
- Award evaluation window
- Submission end – 24 Apr 2026
- Authority reference
RFQ000046 RFQ000047- FTS notice number
2025/S 000-078597- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05ec34Find a Tender- Contract terms summary
Undisputed invoices shall be paid within 30 days and Invoices should all be submitted electronically with a valid Purchase Order number quoted.
- How it runs
- Intent to Participate Stage
- Invitation to Tender Stage (invited Candidates only)
- Presentation Stage (invited Candidates only)
- Risks
Additional Information:
Where used throughout this notice, the meaning of Train Operating Companies includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway:
a) under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or
b) under, or secured under, the Secretary of State's duty in section 30(1) of the Railways Act 1993; or
c) in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body.
The list of current providers of services for the carriage of passengers by railway under these provisions can be found at www.gov.uk/guidance/public-regi… ↗.
Novation or Assignment:
The contract may be novated or assigned by London North Eastern Railway to Train Operating Companies, or to DFT Operator Limited (company number: 07141122) or any successor parent company to a Train Operating Company, following a corporate restructuring or similar circumstance.
How it was run
Official notice- Requests to participate (first stage)
- 9 Jan 2026, 12:00 GMT
- Submission deadline
- 9 Jan 2026, 12:00 GMT
- Clarification deadline
- 2 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To Request to Participate in this tender please register on LNER's supplier portal - Oracle Fusion.
For new suppliers registering for this tender, please follow the link and register below:
tinyurl.com/LNERFusionRegistration ↗
If you already have an account registered, please email [email protected] to request to be added to the tender project area. You will not be able to register a new account with the same company details.
Timeline
1 Dec 2025 → 1 Jul 2026 · 8 dates- Tender notice published324 days ago1 Dec 2025, 15:52 GMT
- Clarification questions by292 days ago2 Jan 2026, 17:00 GMT
- Submission deadline285 days ago9 Jan 2026, 12:00 GMT
- Award decision expected by180 days ago24 Apr 2026, 23:59 BST
- Assessment summaries sent160 days ago15 May 2026, 00:00 BST
- Latest notice published134 days ago9 Jun 2026, 15:27 BST
- Standstill ends124 days ago19 Jun 2026, 23:59 BST
- Contract starts113 days ago1 Jul 2026, 00:00 BST
Notice history
4 events · 2 releases on Find a Tender · since 1 Dec 2025- Tender notice published1 Dec 2025, 15:52 GMTUK4
- Contract award notice published9 Jun 2026, 15:27 BSTUK6
- Status changed to complete9 Jun 2026, 15:27 BST
- Contract signature expected22 Jun 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Employee Assistance Program & Counselling Services1 award | |||
| SPECTRUM WELLNESS UK LTDEmployee Assistance Programme (EAP) and Counselling Services22 Jun 2026 – 22 Jun 2029 · up to 22 Jun 2031Extensions: Option to extend for a further 1 + 1 years | £1,631,578 inc. VAT | 14 May 2026standstill to 19 Jun 2026 | Standstill |
| Lot 2 · Musculoskeletal Support and Treatment Services1 award | |||
| UK Independent Medical Services LtdSMEMusculoskeletal Support and Treatment Services (Lot 2)22 Jun 2026 – 22 Jun 2029 · up to 22 Jun 2031Extensions: Option to extend for a further 1 + 1 years | £447,235 inc. VAT | 13 May 2026standstill to 19 Jun 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Employee Assistance Program & Counselling Services | 3final-stage tenders · 6 at stage one | 1 | 0 | — |
| 2 · Musculoskeletal Support and Treatment Services | 3final-stage tenders · 6 at stage one | 3 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- SPECTRUM WELLNESS UK LTDAwarded supplier
- UK INDEPENDENT MEDICAL SERVICES LIMITEDAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender