Official UK procurement notice
Emergency Contact Services (ECS) '24 for receipt of publicly reported gas escape calls and subsequent engineer dispatch.
Authority: Phoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd)
What is being bought
Published requirement descriptionPhoenix Energy Group Ltd (formerly Phoenix Natural Gas Ltd) own and operate a gas distribution network system in the Greater Belfast Area of Northern Ireland. It is a condition of the associated License to operate, that Phoenix provides a contact number - publicly available - in order that gas-related incidents may be reported on a 24/ 365 basis. Such reports may require the dispatch of an Engineer to the location in question, the response time to which is also determined by the Operator License referred to previously. Phoenix requires to appoint a suitably experienced and resourced Service Provider capable of delivering the full emergency service - from receipt of call through to Engineer dispatch and ultimately satisfactory delivery of a safe and robust service. N.B. Under the conditions of the Gas Safety (Management) Regulations (Northern Ireland) 1997, Phoenix must provide the 24-hour gas escape telephone number - 0800 002 001 - and make this accessible to any member of the public and any other Entity that operates a gas distribution network within the Northern Ireland region. To this end, it is a condition of this tender process that any Service Provider appointed by Phoenix Energy, must afford the same services, at commensurate commercial terms, to any other Northern Ireland Gas Network Operator.
CPV: Call centre
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · no lot value publishedLot #1The Emergency Call Centre requires to provide a dedicated resource capable of…Awarded
The Emergency Call Centre requires to provide a dedicated resource capable of receiving and processing around 3,500 calls in any given month - on a 24/ 365 basis. This number could significantly escalate in the event of a critical incident. The ultimate objective of the appointed Service Provider will be to help safe-guard life and property. Note, the appointed Service Provider will be required to provide a facility that operates within the same time zone as the Northern Ireland Gas Network Operators - i.e. GMT. Additional information: Organisations wishing to participate in the tender process must first complete and submit (before the due date) the Pre-qualification Questionnaire, the purpose of which will be to establish the relevant experience of the Applicant Party in relation to the required Services to be delivered.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
No more than the top six scoring Applicants that demonstrate the most appropriate and relevant experience in relation to the Services required shall be invited to proceed to the tender stage. However, the number invited to tender may be less than six should a minimum score level not be exceeded. Further details of this stage of the tender process are contained within the PQQ document.
- Economic & financial standing
As stated in the Pre-qualification Questionnaire and subsequent tender documentation.
Minimum: The Applicant must be able to demonstrate an annual turnover in excess of £50 million (or equivalent) in each of the 3 years stated for which accounts are submitted.. - Technical & professional ability
As stated in the Pre-qualification Questionnaire and subsequent tender documentation.
Minimum: The levels of experience required are further detailed in the Pre-qualification Questionnaire.
- Legal form for consortia
- As stated in the tender documentation.
- Shortlisting
- As stated in the Pre-qualification Questionnaire and subsequent tender documentation.
- Successive reduction
- Candidates will be reduced successively across stages
- “Emergency Contact Services (ECS) '24 for receipt of publicly reported…” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 20 Nov 2023, 12:02 GMT
- Last source update
- 29 Mar 2024, 11:55 GMT
- FTS notice number
2024/S 000-010475- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-041b38Find a Tender- Contract terms summary
As stated in the tender documentation.
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
As stated in the tender documentation.
- Review procedure
Phoenix will incorporate a minimum 10 calendar day standstill period at the point information on the award of contract is communicated to all participating entities. The standstill period provides time for unsuccessful participating entities to challenge the award decision before the contract is entered into. The Utilities Contracts Regulations 2016 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (Northern Ireland).
Publisher note: A draft version of the Scope of Services section of the Invitation to Tender document is made available to all interested Parties through the eSourcingNI website. This is for reference purposes only. There should be no attempt to the address this document until invited to do so. The purpose of making this available, in draft form, at this stage is to further inform those potential Applicants about the nature of the Services to be completed and the standards under which they require to be delivered.
How it was run
Official notice- Appointment period ends
- 15 Dec 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Deposits and guarantees
- Not applicable.
Timeline
15 Dec 2023 → 29 Mar 2024 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown15 Dec 2023, 12:00 GMT
- Invitations to tender expected12 Jan 2024
- Notice published29 Mar 2024, 11:55 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete29 Mar 2024, 11:55 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 suppliers are admitted to this framework without individual award values or dates; the JSON mirror lists them.
Contracts
Emergency Cover Services (ECS) '24
- Signed
- 22 Mar 2024
- Value
- —
- Status
- active
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of Justice in Northern IrelandReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.