Official UK procurement notice
East of England Crisis Text Support Service
Authority: NHS Cambridgeshire and Peterborough Integrated Care Board (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:
- NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)
- NHS NORFOLK AND WAVENEY (NWPC)
- NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)
- NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)
- NHS HERTFORDSHIRE AND WEST ESSEX (HWE)
- NHS MID AND SOUTH ESSEX (MSE)
CPV: Community health services · Health services
The lotProcurement structure
single lot · value publishedLot #1This notice is an intention to award a contract under the PSR competitive processAwardedRenewalPublished value£2,400,000
This notice is an intention to award a contract under the PSR competitive process.<br/><br/>The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).<br/><br/>The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.<br/><br/>This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.<br/><br/>Description of Services<br/><br/>The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.<br/><br/>The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Key Criteria: 75%
- price: 25%
Published award criteria (2)
- Key Criteria: 75
- Price: 25
- Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 12 Sept 2025, 11:22 BST
- Last source update
- 29 Sept 2026, 15:02 BST
- Award evaluation window
- 12 Sept 2025 – …
- FTS notice number
2026/S 000-091968- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059933Find a Tender
Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations should be emailed to estates&[email protected].<br/><br/>The award decision-makers were as set out below:<br/>• Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)<br/> Mental Health Programme Manager<br/>Business & Transformation Manager for Milton Keynes Mental Health Services<br/><br/>• Cambridge and Peterborough Integrated Care Board (ICB)<br/> Delivery Partner<br/><br/>• Hertfordshire and West Essex Integrated Care Board (ICB)<br/> CYPMHS Senior Commissioning Manager <br/> Senior Commissioning Manager <br/><br/>• Hertfordshire and West Essex Integrated Care System (ICS)<br/> Deputy Head of Adult Mental Health<br/> <br/>• Mid and South Essex Integrated Care System (ICS)<br/> Lead for Mental Health (inc Learning Disability & Specialist Commissioning) <br/> Quality Lead Nurse for Mental Health <br/> <br/>• Norfolk and Suffolk NHS Foundation Trust<br/> Social Worker & AMHP <br/> Head of Crisis Improvement Programme <br/><br/>• Norfolk & Waveney Integrated Care Board (ICB)<br/> Adult Mental Health Senior Collaborative Lead <br/> CYP Senior Programme Manager – Urgent and Emergency Care and Eating Disorders<br/><br/>• NHS England – East of England<br/> Mental Health Senior Programme Manager <br/> Mental Health Programme Manager<br/> Safeguarding Clinical Lead<br/><br/>• Suffolk and North East Essex Integrated Care Board (ICB) <br/> Transformation Programme Manager – Mental Health & Dementia<br/><br/>No conflicts of interest were identified.<br/><br/>The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.<br/><br/>All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.<br/><br/>NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria<br/><br/>NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.
How it was run
Official noticeTender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗
- Submission deadline
- 13 Oct 2025, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 12 Sept 2025, 13:00 BST
Timeline
12 Sept 2025 → 30 Mar 2028 · 5 dates- Bids opened12 Sept 2025, 13:00 BST
- Submission deadline375 days ago13 Oct 2025, 12:00 BST
- Contract starts242 days ago23 Feb 2026
- Notice published24 days ago29 Sept 2026, 15:02 BST
- Today23 Oct 2026
- Bids must remain valid until30 Mar 2028, 23:59 BST
Notice history
2 events · 3 releases on Find a Tender · since 27 Jan 2026- Status changed to complete27 Jan 2026, 16:09 GMT
- Buyer details updated29 Sept 2026, 15:02 BST
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextName and addresses · I.1 | Name and addresses NHS Cambridgeshire and Peterborough Integrated Care Board Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA Contact Hanna Chipchase Email [email protected] Country United Kingdom Region code UKH12 - Cambridgeshire CC NHS Organisation Data Service QUE Internet address(es) Main address https://www.cpics.org.uk/ Buyer's address ht… | Name and addresses NHS Central East Integrated Care Board Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA Contact Hanna Chipchase Email [email protected] Country United Kingdom Region code UKH12 - Cambridgeshire CC NHS Organisation Data Service S1Y5D Internet address(es) Main address https://www.cpics.org.uk/ Buyer's address https://www.central… | |
| — | TextShort description · II.1.4 | The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The servi… | At the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. The East of England NHS Collaborative Procurement Hub ("EoECPH"), is acting on behalf of NHS Central East Integrated Care… | |
| — | TextDescription of the procurement · II.2.4 | This notice is an intention to award a contract under the PSR competitive process. The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term). The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029. This is a new service for the East of England region. C&… | This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded under the PSR competitive process. At the point of pu… | |
| — | TextAdditional information · VI.3 | VI.3) Additional information This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this noti… | This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded under the PSR competitive process. The award decision-… |
1 amendment published without a description.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| NXG EnterprisesSME | £2,108,800 † | — | Awarded |
Contracts
Contract 007257-2026-1 · NXG EnterprisesSME
- Signed
- 23 Jan 2026
- Value
- £2,108,800
- Period
- … – 30 Mar 2028
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | 3 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- NHS Litigation AuthorityMediation bodyReview body
Bidders & participating suppliers
1 commercial party on the notice- NXG EnterprisesAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria