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Published 4 Oct 2024, 12:12 BST

Official UK procurement notice

Dynamic Purchasing Vehicle for the provision of supported living services for adults with learning disability, mental health and autism

Official notice

Authority: London Borough of Redbridge (Local council)

Framework agreement3 lotsServicesOpen procedure
Framework ceiling (notional)£66,000,000total for 3 lots · framework ceiling, not attributable revenue
Submissions closed 4 Nov 2024awarded 22 Aug 2025
Lots 3see the lot list below
Framework period 4 yrsends 30 Apr 2029 · starts 1 May 2025

What is being bought3 lots · detail below

Published requirement description

The Council of the London Borough of Redbridge (“the Authority”) sought Tenders from suitably

experienced and qualified organisations for the Dynamic Purchasing Systems for the provision of Supported Living Services.

A new commissioning model for supported living services for adults with learning disabilities, mental health and autism has been co-designed with our residents, practitioners, providers and carers. The model is strengths based and focuses on achieving improved outcomes for people; preventing people’s ‘needs escalating, whilst supporting people to maximise their independence. The approach enables providers to work closely with individuals who are referred into their services, to create a bespoke offer for each individual which addresses what is important to them and delivers services which the Council, providers and people themselves will be able to measure. The progression pathway is embedded in the supported living model. It is a person-centred approach which embeds and encourage concept that ‘Supported Living’ is a part of a person’s journey and not the destination. It recognises that every person with a Learning Disability, Mental Health condition or Autism has the potential and opportunity to move to a higher level of functioning if they are given the appropriate care and support.

The practice is based on:

  • Focussing on strengths, rather than a deficit based, assessment and support planning.
  • With an emphasis on improving and sustaining independence living abilities.
  • Recognising the difference between maintenance and development needs.
  • Use goal directed support planning.
  • Undertake outcome focused reviews.
  • Take a positive risk management.

Some of the outcomes that the council, residents and providers will be able to measure include:

○ Ensuring quality of life for people with care and support needs.

○ Delaying and reducing the need for care and support.

○ Ensuring that people have a positive experience of care and support.

○ Safeguarding adults whose circumstances make them vulnerable and protect them from avoidable harm.

CPV: Health and social work services

How this framework works

From the published notice
Bids received
197 bids on the busiest of 3 lots · 26 suppliers appointed
Framework period
4 yrs from 1 May 2025

Lots and requirements (3)Procurement structure

3 lots · all with a published value · evaluation weights differ by lot
Lot #1LOW AND MEDIUM NEEDSCancelled 4 yrsPublished value£30,000,000

The Authority sought suppliers who can support people with low level needs with aspects of their

daily living. The people have a diagnosis of a learning disability and or, mental health and or autism. This may include people who are receiving S117 aftercare support. People in LOT 1 will require support with the following tasks which may include and not limited to:

  • Claiming benefits, income maximisation and budgeting,
  • Prompting or managing and maintaining personal hygiene,
  • Maintaining home environment,
  • Enabling social inclusion and community integration,
  • Maintaining adequate nutrition, meal planning and/or meal preparation,
  • Medication compliance (prompting or administration),
  • Managing and maintaining tenancy,
  • Support to access gainful daytime such as employment, training or leisure activities,
  • Develop capabilities and skills to progress to independent living
Contract period: 1 May 2025 – 30 Apr 2029 (4 yrs)
Delivery: London
Variant bids: not allowed
Lot #2HIGH AND SPECIALIST NEEDSCancelled 4 yrsPublished value£24,000,000

The Authority sought suppliers who can support who have a diagnosis of a learning disability and or mental health condition and or autism. People may have additional conditions which may need specialist support. The specialisms will include challenging behaviour, acquired brain injury, complex epilepsy, Prader Willi syndrome, Korsakoff syndrome, substance misuse and dual diagnosis. People in LOT 2 may have multiple and interacting mental health conditions e.g. personality disorder. Some people may be actively using substances, may have chaotic lifestyles and presentations, may have experienced domestic abuse and other types of abuse which results in a history of trauma and are at risk of relapse. This may include people who are receiving S117 aftercare support.

Providers will be required support people with all the tasks outlined for Lot 1 with the addition of:

  • Regular supervision throughout the day,
  • Behaviour management eg psychologist implemented behavioural, drug and alcohol safety plan,
  • Support with eating, feeding, personal care, continence care,
  • Medication administration,
  • Develop skills to become independent or more independent with activities,
  • Supported recovery setting to achieve their aspirations by building upon their strengths, skills and

knowledge,

  • Intense support to achieve personal recovery, an appropriate, assertive support response is needed to ensure prevention of escalation and support progression.
Contract period: 1 May 2025 – 30 Apr 2029 (4 yrs)
Delivery: London
Variant bids: not allowed
Lot #3COMPLEX AND BESPOKE NEEDSCancelled 4 yrsPublished value£12,000,000

The Authority sought suppliers who can support people with a diagnosis of a learning disability,

mental health condition and/or autism. People in LOT 3 have very complex needs and require individually bespoke support with accommodation. This includes Transforming Care Partnership (TCP) who have very complex needs who require individually bespoke support with accommodation. People may be discharged from having ben assessed in hospital and treated in hospital or secure units for a long time with complex behaviour needs, who have had care packages breakdown multiple times, are jointly funded with health, have a history of offending or high-risk behaviour. Providers will be required to support people with all the tasks outlined for Lot 2 with the addition of:

  • 1-2-1 or more support or supervision on a 24-hour basis.
  • Behaviour management on a daily basis.
  • Highly coordinated and regular review support planning to manage their lives in the short and long term.
  • Successfully managing transitions from assessment and transitions units into the community.
Contract period: 1 May 2025 – 30 Apr 2029 (4 yrs)
Delivery: London
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

What this means for your bid
  • Price carries 40 points on every lot: a 10% discount moves about 4 points.
  • “Dynamic Purchasing Vehicle for the provision of supported living…” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
4 Oct 2024, 12:12 BST
Last source update
8 Jan 2026, 15:44 GMT
Award evaluation window
4 Nov 2024 – …
Authority reference
DN745470
FTS notice number
2026/S 000-001572
Classification (CPV)
Health and social work services
Delivery area
London (UKI53)
Official registry OCID
ocds-h6vhtk-04a5df Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Appointment period ends
4 Nov 2024, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
4 Nov 2024, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

4 Nov 2024 → 8 Jan 2026 · 4 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    4 Nov 2024, 12:00 GMT
  2. Bids opened
    4 Nov 2024, 12:00 GMT
  3. Contract starts
    1 May 2025, 00:00 BST
  4. Notice published286 days ago
    8 Jan 2026, 15:44 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    8 Jan 2026, 15:44 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 26admitted to the panel · see the list ↓
Bids received 197busiest of 3 lots
Contracts signed 3latest 22 Aug 2025

3 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • LOT 1: LOW AND MEDIUM NEEDS

    Signed
    22 Aug 2025
    Value
    £30,000,000
    Period
    … – 30 Apr 2029
    Status
    active
  • LOT 2: HIGH AND SPECIALIST NEEDS

    Signed
    22 Aug 2025
    Value
    £24,000,000
    Period
    … – 30 Apr 2029
    Status
    active
  • LOT 3: COMPLEX AND BESPOKE NEEDS

    Signed
    22 Aug 2025
    Value
    £12,000,000
    Period
    … – 30 Apr 2029
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · LOW AND MEDIUM NEEDS197bids———
2 · HIGH AND SPECIALIST NEEDS197bids———
3 · COMPLEX AND BESPOKE NEEDS197bids———

Contracting authority & participating public bodies

London Borough of Redbridge

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Lynton House , 255-259 High Road, Ilford, London, IG1 1NYContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England and Wales Royal Courts of JusticeReview body London

Framework contractors & participating bidders

26 commercial parties on the notice
Show 16 more suppliers

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria