DWP Digital Channels Contact Centre (DC3)

{
  "id": "030479-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
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        "value": 17,
        "measure": "bids",
        "relatedLot": "1"
      },
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        "value": 3,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
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        "value": 17,
        "measure": "electronicBids",
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      }
    ]
  },
  "date": "2025-06-06T10:39:00+01:00",
  "ocid": "ocds-h6vhtk-03e0a8",
  "buyer": {
    "id": "GB-FTS-89819",
    "name": "Department for Work and Pensions"
  },
  "awards": [
    {
      "id": "030479-2025-1",
      "title": "Digital Channels Contact Centre",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-08325675",
          "name": "Route 101 Limited"
        }
      ],
      "relatedLots": [
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      ],
      "subcontracting": {
        "description": "Contact Centre as a Service (CCaaS) platform, including voice and digital channels, call recording and storage services, quality management, WFM, surveys, interaction analytics, along with design and implementation support services.\nAdditionally, SBCs and SIP connectivity providing resilient call delivery to the contact centre platform."
      },
      "hasSubcontracting": true
    }
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  "tender": {
    "id": "project_23210",
    "lots": [
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        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "The Authority may extend the agreement by up to two further years from the expiry of the initial term (structured as a +1+1).\nThe Authority may choose to utilise the Optional Services included within the procurement."
        },
        "hasOptions": true,
        "description": "DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Interactive Voice Response (IVR), advisor skills based call routing, call recording and call transcription. It will be cloud hosted and will integrate with existing platforms that deliver capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance and Automated Customer Experience as well as integrations into Business Group CRM and call routing strategies.",
        "awardCriteria": {
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              "type": "quality",
              "description": "20"
            },
            {
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              "type": "quality",
              "description": "15"
            },
            {
              "name": "Service",
              "type": "quality",
              "description": "15"
            },
            {
              "name": "Security",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "type": "price",
              "description": "35"
            }
          ]
        }
      }
    ],
    "items": [
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        "deliveryAddresses": [
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            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "DWP Digital Channels Contact Centre (DC3)",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider.\nThe Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.",
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-89819",
      "name": "Department for Work and Pensions",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1H 9DA",
        "countryName": "United Kingdom",
        "streetAddress": "Caxton House"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Department for Work and Pensions"
      },
      "contactPoint": {
        "email": "ccmp.commercial@dwp.gov.uk"
      }
    },
    {
      "id": "GB-COH-08325675",
      "name": "Route 101 Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Hambrook",
        "postalCode": "BS161QG",
        "countryName": "United Kingdom",
        "streetAddress": "The Conifers, Filton Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "08325675",
        "scheme": "GB-COH",
        "legalName": "Route 101 Limited"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "030479-2025-1",
      "title": "Digital Channels Contact Centre",
      "value": {
        "amount": 221100000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "030479-2025-1",
      "dateSigned": "2025-05-07T00:00:00+01:00"
    }
  ],
  "description": "The value of the Contract stated in this notice is an estimated total value based on: \na.\tan estimate of £168.8m (exclusive of VAT) for the contracted services to be provided during (i) the 5-year initial term of the Contract (which is reflective of the accelerated delivery plan submitted by the successful bidder in accordance with the final tender instructions) and (ii) the two optional 1-year extensions to the Contract, including in each case forecast indexation (as appropriate, in line with the associated contractual provisions); and\nb.\tan estimate of £52.3m (exclusive of VAT) for (i) the forecast use of the Optional Services specified within the Contract and (ii) ad-hoc Contract Change (based on historic levels of change), excluding in each case forecast indexation (which may need to be applied in future, in line with the associated contractual provisions).",
  "initiationType": "tender"
}

{
  "id": "034357-2023",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2023-11-21T09:55:14Z",
  "ocid": "ocds-h6vhtk-03e0a8",
  "buyer": {
    "id": "GB-FTS-9102",
    "name": "DEPARTMENT FOR WORK AND PENSIONS"
  },
  "tender": {
    "id": "project_23210",
    "title": "DWP Digital Channels Contact Centre (DC3)",
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
            "where": {
              "label": "Estimated date of dispatch of invitations to tender",
              "section": "IV.2.3."
            },
            "newValue": {
              "date": "2023-12-01"
            },
            "oldValue": {
              "date": "2023-10-31"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33,000 advisors (c.17,000 concurrent) in circa 200 locations. The current contact centre platform is delivered on behalf of DWP by a managed service provider.\nThe Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.\nAll dates and values stated remain approximate and are subject to achieving the necessary governance approvals.\nThe Estimated Total Value stated is based on an anticipated TCV for a full 7-year term, which includes both the Initial Term (anticipated to be 5 years) and optional extension years (anticipated to be two further years, structured as +1+1).",
    "classification": {
      "id": "79512000",
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      "description": "Call centre"
    },
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  },
  "parties": [
    {
      "id": "GB-FTS-9102",
      "name": "DEPARTMENT FOR WORK AND PENSIONS",
      "roles": [
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      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "SW1H9DA",
        "countryName": "United Kingdom",
        "streetAddress": "CAXTON HOUSE"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions"
      },
      "identifier": {
        "legalName": "DEPARTMENT FOR WORK AND PENSIONS",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "ccmp.commercial@dwp.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "023313-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-08-10T09:10:29+01:00",
  "ocid": "ocds-h6vhtk-03e0a8",
  "buyer": {
    "id": "GB-FTS-89819",
    "name": "Department for Work and Pensions"
  },
  "tender": {
    "id": "project_23210",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 159200000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Authority may extend the agreement by up to two further years from the expiry of the initial term (structured as a +1+1)."
        },
        "renewal": {
          "description": "The Authority may extend the agreement by up to two further years from the expiry of the initial term (structured as a +1+1)."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Interactive Voice Response (IVR), advisor skills based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies.\nThe contract will be based on the Model Services Contract (“MSC”) v2.1 (Combined Schedules version 2.1) 2023 developed by the Cabinet Office and the Government Legal Department (“GLD”), amended in line with Cabinet Office Guidance in respect of the MSC, the Sourcing Playbook and Procurement Policy Notes (“PPN”). The MSC will be further amended in line with the DWP MSC Toolkit developed by the DWP Commercial Policy team in conjunction with GLD to reflect departmental policy requirements for best practice, and to reflect the specific requirements of this requirement. Additional information: The Authority reserves the right to change any or all of the dates in the procurement timetable as necessary and will communicate such changes to the Tenderers as soon as practicable.",
        "secondStage": {
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        },
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              "description": "15%"
            },
            {
              "name": "Service",
              "type": "quality",
              "description": "15%"
            },
            {
              "name": "Security",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
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              "description": "35%"
            }
          ]
        },
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        "selectionCriteria": {
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    ],
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "DWP Digital Channels Contact Centre (DC3)",
    "value": {
      "amount": 159200000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
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    "documents": [
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        "documentType": "economicSelectionCriteria"
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      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 36,000 advisors (c.13,500 concurrent) in circa 200 locations. The current contact centre platform is delivered on behalf of DWP by a managed service provider.\nThe Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP\nStrategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.\nAll dates and values stated remain approximate.\nThe Estimated Total Value stated is based on an anticipated TCV for a full 7-year term, which includes both the Initial Term (5 years) and optional extension years (anticipated to be two further years, structured as +1+1).",
    "secondStage": {
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      "noNegotiationNecessary": true
    },
    "tenderPeriod": {
      "endDate": "2023-09-25T13:00:00+01:00"
    },
    "contractTerms": {
      "performanceTerms": "The procurement documentation can be found at the following link under Ref pqq_28913:\nhttps://dwp.bravosolution.co.uk/web/login.shtml"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "submissionTerms": {
      "languages": [
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      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
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    "submissionMethod": [
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    "procurementMethod": "selective",
    "selectionCriteria": {
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          "type": "suitability",
          "appliesTo": [
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          ],
          "description": "In accordance with Regulations 57, 58 and 60 of the Public Contracts Regulations 2015, tenderers will be assessed in accordance with the Public Contract Regulations 2015, on the basis of information provided in response to the Selection Questionnaire.\nThe procurement documentation can be found at the following link under Ref pqq_28913:\nhttps://dwp.bravosolution.co.uk/web/login.shtml"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://dwp.bravosolution.co.uk/",
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  },
  "parties": [
    {
      "id": "GB-FTS-89819",
      "name": "Department for Work and Pensions",
      "roles": [
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      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1H 9DA",
        "countryName": "United Kingdom",
        "streetAddress": "Caxton House"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Department for Work and Pensions"
      },
      "contactPoint": {
        "url": "https://dwp.bravosolution.co.uk/",
        "email": "ccmp.commercial@dwp.gov.uk"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
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      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "description": "Suppliers Instructions:\nHow to Express Interest in this Tender:\n1. Register on the eSourcing portal (this is only required once):\nhttps://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure)\n2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant exercise to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (A secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box\n3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page).\nFor further assistance please consult the online help, or the eTendering help desk.\nDWP expressly reserves the rights(i)to cancel this procurement at any stage; (ii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iii)and in no circumstances will DWP be liable for any costs incurred by potential suppliers.",
  "initiationType": "tender"
}

{
  "id": "019801-2023",
  "tag": [
    "planning"
  ],
  "date": "2023-07-11T14:54:56+01:00",
  "ocid": "ocds-h6vhtk-03e0a8",
  "buyer": {
    "id": "GB-FTS-9102",
    "name": "DEPARTMENT FOR WORK AND PENSIONS"
  },
  "tender": {
    "id": "project_23210",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies.\nThe contract will be based on the Model Services Contract (MSC) v2.0 (Combined Schedules version 2.0) 2022 developed by the Cabinet Office and the Government Legal Department (GLD), amended in line with Cabinet Office Guidance in respect of the MSC, the Sourcing Playbook and PPNs.\nThe MSC will be further amended in line the DWP MSC Toolkit developed by the DWP Commercial Policy team in conjunction with GLD to reflect departmental policy requirements for best practice, and to reflect the specific requirements of the DWP Digital CCMP for DC3."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "DWP Digital Channels Contact Centre (DC3)",
    "value": {
      "amount": 159200000,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33,000 advisors (c.17,000 concurrent) in circa 200 locations. The current contact centre platform is delivered on behalf of DWP by a managed service provider.\nThe Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.\nAll dates and values stated remain approximate and are subject to achieving the necessary governance approvals.\nThe Estimated Total Value stated is based on an anticipated TCV for a full 7-year term, which includes both the Initial Term (anticipated to be 5 years) and optional extension years (anticipated to be two further years, structured as +1+1).",
    "communication": {
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    },
    "classification": {
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      "scheme": "CPV",
      "description": "Call centre"
    },
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    {
      "id": "GB-FTS-9102",
      "name": "DEPARTMENT FOR WORK AND PENSIONS",
      "roles": [
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      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "SW1H9DA",
        "countryName": "United Kingdom",
        "streetAddress": "CAXTON HOUSE"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
        "classifications": [
          {
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            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
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            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
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      },
      "identifier": {
        "legalName": "DEPARTMENT FOR WORK AND PENSIONS",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "ccmp.commercial@dwp.gov.uk"
      }
    }
  ],
  "language": "en",
  "description": "A previous related PIN was published on 5 December 2022 titled \"Contact Centre Market Engagement\" (https://www.find-tender.service.gov.uk/Notice/034379-2022) stating that DWP was evaluating options for future delivery services beyond the expiry of the current contract as part of a market engagement exercise, outlining a set of discrete RFI documents.\nAs part of this PIN, DWP wish to clarify our intent to procure a single DC3 managed service provider to deliver the entire CCMP scope outlined in the RFIs.",
  "initiationType": "tender",
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      "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/019791-2023",
      "scheme": "uk-fts",
      "identifier": "2023/S 000-019791"
    }
  ]
}

{
  "id": "019791-2023",
  "tag": [
    "planning"
  ],
  "date": "2023-07-11T14:30:53+01:00",
  "ocid": "ocds-h6vhtk-03e0a8",
  "buyer": {
    "id": "GB-FTS-9102",
    "name": "DEPARTMENT FOR WORK AND PENSIONS"
  },
  "tender": {
    "id": "project_23210",
    "items": [
      {
        "id": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "DWP Digital Channels Contact Centre (DC3)",
    "value": {
      "amount": 159200000,
      "currency": "GBP"
    },
    "status": "planning",
    "coveredBy": [
      "GPA"
    ],
    "techniques": {
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      "hasDynamicPurchasingSystem": false
    },
    "description": "DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33,000 advisors (c.17,000 concurrent) in circa 200 locations. The current contact centre platform is delivered on behalf of DWP by a managed service provider.\n\nThe Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.\n\nDC3  will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies.\n\nAll dates and values stated remain approximate and are subject to achieving the necessary governance approvals.\n\nThe Contract Dates reflect the anticipated Initial Term of 5 years. In addition, there will likely be two optional extension years, structured as +1+1.\n\nThe Maximum Value stated is based on an anticipated TCV for a full 7-year term, includes both the Initial Term and both optional extension years.",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "startDate": "2023-08-04T00:00:00+01:00"
    },
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "contractPeriod": {
      "endDate": "2030-12-31T23:59:59Z",
      "startDate": "2025-01-01T00:00:00Z"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive procedure with negotiation",
    "additionalClassifications": [
      {
        "id": "48000000",
        "scheme": "CPV",
        "description": "Software package and information systems"
      },
      {
        "id": "64200000",
        "scheme": "CPV",
        "description": "Telecommunications services"
      },
      {
        "id": "72000000",
        "scheme": "CPV",
        "description": "IT services: consulting, software development, Internet and support"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-9102",
      "name": "DEPARTMENT FOR WORK AND PENSIONS",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "LONDON",
        "postalCode": "SW1H9DA",
        "countryCode": "GB",
        "countryName": "United Kingdom",
        "streetAddress": "CAXTON HOUSE"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
        "businessArea": "Digital"
      },
      "identifier": {
        "noIdentifierRationale": "notOnAnyRegister"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender",
  "relatedProcesses": [
    {
      "id": "prior",
      "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-03e0a9",
      "title": "PSN Services Framework (RM1498) DWP Contact Centre Services Call-Off",
      "scheme": "ocid",
      "identifier": "ocds-h6vhtk-03e0a9",
      "relationship": [
        "prior",
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      ]
    }
  ]
}