Official UK procurement notice
DVSA contact centre additional capacity - Call Surges
Authority: Driver and Vehicle Standards Agency (Central government)
What is being bought
Published requirement descriptionThis is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Driver and Vehicle Standards Agency buys Telephone-answering services (CPV 7951), and who usually turns up
Driver and Vehicle Standards Agency’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Telephone-answering services (CPV 7951) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in South West England (authority’s region).
A local branch does not count if the registered address is elsewhere.
No winner locations published for this authority. Local means a registered address in South West England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 42 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
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How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid47% / 20%
2–320% / 24%
4–627% / 12%
7+7% / 44%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate30% / 39%
Within ±2%60% / 48%
Above estimate10% / 13%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7951Published estimate£3.5m
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 176 past lots.
A forecast, not a list of bidders.
1 bid7%
2–319%
4–630%
7+43%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 May 2025, 11:39 BST
- Last source update
- 18 Jun 2026, 08:10 BST
- Authority reference
T280022871- FTS notice number
2026/S 000-057358- Latest notice
- Pipeline notice (UK1)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05159bFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
16 May 2025 → 19 Jul 2027 · 4 dates- Planning notice published16 May 2025, 11:39 BST
- Latest notice published125 days ago18 Jun 2026, 08:10 BST
- Today20 Oct 2026
- Tender notice expectedin 224 days1 Jun 2027, 23:59 BST
- Contract startsin 271 days19 Jul 2027, 00:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 16 May 2025- Pipeline notice published16 May 2025, 11:39 BSTUK1
- Pipeline notice published18 Jun 2026, 08:10 BSTUK1
Published amendments (1)
The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices w…
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender