DVSA contact centre additional capacity - Call Surges

{
  "id": "057358-2026",
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  "date": "2026-06-18T08:10:59+01:00",
  "ocid": "ocds-h6vhtk-05159b",
  "buyer": {
    "id": "GB-PPON-PTMM-2614-YJDV",
    "name": "Driver and Vehicle Standards Agency"
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    ],
    "title": "DVSA contact centre additional capacity - Call Surges",
    "value": {
      "amount": 3500000,
      "currency": "GBP",
      "amountGross": 4200000
    },
    "status": "planned",
    "amendments": [
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        "id": "057358-2026",
        "description": "The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this."
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    "description": "This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.",
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      "contactPoint": {
        "email": "commercialenquiries@dvsa.gov.uk"
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    }
  ],
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  "ocid": "ocds-h6vhtk-05159b",
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