Dr Challoner’s High School ~ IT & Networks Services Tender

The Requirement

The successful Supplier will be required to provide IT & Networks Services for Dr Challoner’s High School.

Dr Challoner’s High School:

A leading selective grammar school for girls, Challoner’s High has a strong tradition of academic excellence, consistently placing in the top 30 in state school examination league tables and top in Bucks for academic progress (value added). Judged by Ofsted as ‘Outstanding’, we subsequently became only the ninth school in the country to gain the Exceptional Schools Award. Nearly all of our students choose to go to university, with most going to Russell Group institutions, including Oxford and Cambridge.

We are here to provide the best possible education for girls. We are passionate about the breadth of aspiration and opportunity and ensure that our girls are empowered with the skills, habits and attributes needed to thrive in the 21st Century and to contribute significantly to the world.

The Requirement:

The School is looking for an IT service partner that can not only manage and support the IT network, both currently and in the future, but that also add value through proactive recommendations and enhancements that will support Dr Challoner’s High School’s strategy and growth. The aim is to support and enhance the current IT provision in schools, both for academic and administrative purposes. Proven expertise in the proactive development of IT Systems in an Educational Environment is essential.

The selected service provider shall be:

•Fully conversant with evolving legislation regarding the provision of IT & Network Services in a Secondary School environment

•Required to evidence their Quality Assurance and Security Systems

•Required to evidence their proposed Key Performance Indicator measures for the contract

•Required to periodically present performance reporting and systems development recommendations to Governors

•Qualified to provide advice and support School IT & Network Services Hardware & Software Procurement activities

• Support all current and future School systems

The contract will include the provision of some onsite support, including maintenance. Currently on-site cover is via the (two) Support Technicians during term-time with additional non-term time cover. This onsite support is enhanced with contractor Network management and a number of days allocated for non-term-time systems maintenance. The Trust is receptive to proposals of alternative support models.

Comprehensive off-site system support is required 24 hours a day, 7 days a week, and 365 days a year.

Maintenance and System Development activities shall be undertaken outside the 190 academic term-time days to minimise any disruption to pupil education and teaching activities.

The contract will commence on 1 August 2025 for an initial period of three years, ending 31 July 2028, with the opportunity to extend for a further period of up to two years at the discretion of the governing body.

The contract will provide Technical Management and on-site technicians, to the School’s ICT Infrastructure, including:

•Full server support and monitoring

•Fully Managed Helpdesk with Remote Support

•Full workstation support, software support, hardware support and repairs

•Staff, Governor’s and Student Network & email accounts and access setup and management

•Proactive contract management to ensure best value for money across all areas of management systems and utilities

•24/7/365 network monitoring with call out and emergency 24/7/365 contact

• Robust processes for the proactive management of all risks associated with data, device & network security

See SQ Document for more information. Additional information: To respond to this opportunity please click here: litmustms.co.uk/respond/66G5N7VA42 ↗