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Official procurement procedure

Dispute Support - Enhanced Enquiries Service

Administrative services for business operations
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Housing Ombudsman: "Dispute Support - Enhanced Enquiries Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityHousing OmbudsmanScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Housing Ombudsman
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Housing Ombudsman. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHousing Ombudsman
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published13 May 2024, 10:05 BST
Last source update13 May 2024, 10:05 BST
Recurring procurementNot published
ClassificationAdministrative services for business operations
Delivery area
UK
OCIDocds-h6vhtk-04161a
What is being bought
The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 – Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only.
What changed
From the official release history
  1. Status changed to complete
    13 May 2024, 10:05 BST
  2. Official notice release published
    13 May 2024, 10:05 BST
  3. Status changed to planned
    6 Nov 2023, 14:05 GMT
  4. Official notice release published
    6 Nov 2023, 14:05 GMT
  5. Buyer information updated
    6 Nov 2023, 14:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Housing Ombudsman is seeking a supplier who has provided an enquiries service to either an Ombudsman or within the regulatory service sector. The successful provider will be expected to cover a call centre and reception function for all incoming contact into the Housing Ombudsman Service. This scope aims to cover a number of Service Lines requirements. The successful providers will be expected to provide a proposal to the Authority covering the following Service Lines: •Telephone contact response including Natural Language Processing (NLP) and signposting to other agencies •Email receipt and management. •Web Form management. •Web chat functions •Postal communications /receipt & document scanning- incoming and outgoing. •Client satisfaction surveys
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    13 May 2024, 10:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 15 Apr 2024, 00:00 BST · £1,300,000
Commercial outcome and competition
Awards
HGS UK
Not published · Not published · active
Contracts
Contract
£1,300,000 · signed 15 Apr 2024, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
Buyer and organisations in this procedure

Housing Ombudsman

Contracting authority GB-FTS-97672
View buyer profile

  • Housing Ombudsman
    buyer

    10 South Colonnade, London, UK, E14 4PU
    aodufuwa@housing-ombudsman.org.uk
    +44 2070468622

  • HGS UK
    supplier

    UK
    Eleventh Floor West, Vantage, Great West Road, Brentford, UK, TW8 9AG

  • Housing Ombudsman
    reviewBody

    10 South Colonnade, Canary Wharf, London, E14 4PU
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published