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Find a TenderAwarded without competitionContract details notice
Published 10 Nov 2025, 13:52 GMT

Official UK procurement notice

Direct Payments Support & Payroll Service

Official notice

Authority: London Borough of Bromley (Local council)

Direct awardLight touch regimeVCSE suitable
Sectors: Health & Social Care (85)Community & Cultural Services (98) Delivery: London (UKI61)
Awarded value£564,000published award · exc. VAT
Awarded 10 Nov 2025no call for competition
Awarded to Disability Direct, The Disability Syndicate

What is being bought

Published requirement description

The Service will enable clients to maintain day to day control of their money and support packages; have the opportunity to make informed choices about how their eligible care needs are met, and how best to match available resources to meet their needs. The Service must be flexible to meet the changing needs of clients.

The payroll element of the Service is currently managed in two (2) ways:

  • Basic service - Clients submit signed time sheets and the payroll provider calculates pay information;
  • Holding service - in addition to undertaking the payroll calculations, the Provider holds monies on behalf of more vulnerable and less able clients and make the payments on

behalf of the client.

The current provider has advised that they are insolvent. The Council needed to put in a new supplier to support individuals to continue with their Direct Payments and employment of their Personal Assistants. In accordance with Schedule 5 of the

Procurement Act 2023, the Council is awarding a contract via a Direct Award on the grounds of extreme emergency as set out in the Act.

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedVCSE
Delivery: LondonEligibility: VCSE eligible
85000000 Health and social work services98000000 Other community, social and personal services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
10 Nov 2025, 13:52 GMT
Last source update
17 Mar 2026, 13:42 GMT
Authority reference
CDB10771
FTS notice number
2026/S 000-024071
Latest notice
Contract details notice (UK7)
Delivery area
London (UKI61)
Official registry OCID
ocds-h6vhtk-05ddbf Find a Tender
Why no open competition
Urgency
Published justification

The service supports individuals with social care needs with their Direct Payment and employment of Personal Assistants. The current service provider has confirmed that they are insolvent and the Council needs to put a new provider in place urgently to safeguard individuals to continue with their direct payment and employment of their personal assistants.

Notice history

4 events · 3 releases on Find a Tender · since 10 Nov 2025
  1. Transparency notice published
    10 Nov 2025, 13:52 GMT
    UK5
  2. Contract award notice published
    10 Nov 2025, 14:31 GMT
    UK6
  3. Contract signature expected
    11 Nov 2025, 23:59 GMT
    scheduled
  4. Contract details notice published
    17 Mar 2026, 13:42 GMT
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £564,0001 award exc. VAT
Contracts signed 1latest 2 Feb 2026
Awarded toValueDateStatus
Disability DirectSME, The Disability SyndicateVCSEjoint award11 Nov 2025 – 10 Nov 2027£564,00010 Nov 2025Awarded

Contracts

  • Contract 1 · Disability DirectSME, The Disability SyndicateVCSE

    Signed
    2 Feb 2026
    Value
    £564,000
    Period
    2 Feb 2026 – 10 Nov 2027
    Status
    active
    17 agreed KPIs: Period between Initial Referral and Contact · Period between Referral and First Visit · Period between First Visit and Starting Direct Payment (PA Already Identified) …
    • Period between Initial Referral and Contact
    • Period between Referral and First Visit
    • Period between First Visit and Starting Direct Payment (PA Already Identified)
    • Period Between First Visit & Direct Payment Starting (PA to be recruited)
    • Number of Complaints (Information, Advice & Guidance)
    • Safeguarding - Number of percentage of DBS application and Reference Checks for PAs
    • Level of Individual Satisfaction (Information, Advice & Guidance)
    • Period between set up notification with HMRC
    • Number of Complaints (Payroll)
    • Level of Satisfaction (Payroll)
    • Accuracy Level for Payrolls Processed
    • Number of Pension Auto Enrolments
    • Support Planning: Period between Referral and Contact
    • Support Planning: Period between Referral and First Visit
    • Period between Referral and Support Plan completed
    • Number of Complaints (Support Plans)
    • Support Plans: Level of Satisfaction

Contracting authority & participating public bodies

London Borough of Bromley

Contracting authorityPublic authority - sub-central government GB-PPON: PBBG-1282-YCXD Bromley Civic Centre, Churchill Court, 2 Westmoreland Road, Bromley, London, BR1 1ADContact email

Bidders & participating suppliers

2 commercial parties on the notice
  • DISABILITY DIRECTAwarded supplierGB-COH: 03891119GB-PPON: PJPD-2931-LQZN The Richard Shaw Centre 20 Royal Scot Road, Derby, East Midlands, DE24 8AJContact email
  • The Disability SyndicateAwarded supplierGB-COH: 08038048 12 Pride Point Drive, Pride Park, Derby, East Midlands, DE24 8BXContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender