Official UK procurement notice
Digital Platform Procurement · UK public procurement notice
Authority: Cheltenham Borough Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionThe Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
CPV: Industry specific software package · Information technology services · License management software package · Miscellaneous networking software package · Software package and information systems
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£850,000 together)Lot #1Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM featuresAwardedPublished value£425,000
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot #2Omni-Channel Digital platform, including application sharing facility, with integral CRM featuresCancelledPublished value£425,000
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Jun 2021, 16:52 BST
- Last source update
- 7 Jan 2022, 09:24 GMT
- Award evaluation window
- 16 Jul 2021 – …
- Authority reference
CBC0386P- FTS notice number
2022/S 000-000398- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02bbccFind a Tender
How it was run
Official notice- Submission deadline
- 16 Jul 2021, 17:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 16 Jul 2021, 17:00 BST
Timeline
16 Jul 2021 → 7 Jan 2022 · 3 dates- Submission deadline16 Jul 2021, 17:00 BST
- Bids opened16 Jul 2021, 17:00 BST
- Notice published7 Jan 2022, 09:24 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete7 Jan 2022, 09:24 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features1 award | |||
| Netcall Systems Limited, Netcall Technology LtdSMEjoint award | — | — | Awarded |
Contracts
Digital Platform Procurement · Netcall Systems Limited, Netcall Technology LtdSME
- Signed
- 6 Jan 2022
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features | 7bids · 7 electronic | 0 | — | £40,000 – £40,000 |
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- Netcall LtdAwarded supplier
- Netcall Systems LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.