Digital-First Patient Communications Solution

Official notice

Authority: Mid and South Essex NHS Foundation Trust (Central government)

ServicesCompetitive flexible procedureAbove threshold

Sectors: Postal and telecommunications services (64)IT Services & Software (72) Delivery: East of England (UKH3)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 1 Apr 2026from the planned procurement notice

Contract term 2 yrsends 30 Jun 2028 · up to 30 Jun 2030 with extensions · starts 1 Jul 2026

What is being bought

Published requirement description

Mid & South Essex NHS Trust is exploring options to transform our patient communications from a predominantly paper-based process to a digital-first approach.

CPV: Electronic mail service provider · Electronic mail services · Postal services related to letters

The lotProcurement structure

single lot · no lot value published

Lot #1PlannedRenewal 2 yrs

Contract period: 1 Jul 2026 – 30 Jun 2028 (2 yrs) · up to 30 Jun 2030 with extensions

Delivery: East of England

Extensions: Extension options published

64112000 Postal services related to letters 64216120 Electronic mail services 72412000 Electronic mail service provider

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 Sept 2025, 17:55 BST
Last source update: 14 Sept 2025, 18:01 BST
Authority reference: W204070
FTS notice number: 2025/S 000-056393
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): Electronic mail service providerElectronic mail servicesPostal services related to letters
Delivery area: East of England (UKH3)
Official registry OCID: ocds-h6vhtk-0599d9 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

14 Sept 2025 → 1 Jul 2026 · 4 dates

Planning notice published
14 Sept 2025, 17:55 BST
Market engagement371 days ago
20 Oct 2025, 23:59 BST
We are seeking early engagement with suppliers who can demonstrate the ability to deliver this through modern, integrated solutions.
This pre-engagement process will help us understand the market capability, potential solutions, and best practices prior to developing a full specification.
Tender notice expected208 days ago
1 Apr 2026, 23:59 BST
Contract starts118 days ago
1 Jul 2026, 00:00 BST

Notice history

3 events · 3 releases on Find a Tender · since 14 Sept 2025

Pipeline notice published
14 Sept 2025, 17:55 BST
UK1
Pipeline notice published
14 Sept 2025, 17:58 BST
UK1
Preliminary market engagement notice published
14 Sept 2025, 18:01 BST
UK2

Published amendments (1)

Incorrect date

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Mid and South Essex NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PBVJ-9475-ZCMD Nethermayne, Basildon, East of England, SS16 5NLContact name, email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender14 Sept 2025, 18:01 BST
Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender14 Sept 2025, 17:58 BST
Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender14 Sept 2025, 17:55 BST