Official UK procurement notice
Digital Enhanced Housing Management
Authority: BROMFORD FLAGSHIP LIMITED
What is being bought
Published requirement descriptionAs an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes.
Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing.
Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area.
The contract will deliver the following:
- The installation of a touch screen device in each property to enable the Housing Proactive Plus service.
- Offer of the OK each day service to monitor the wellbeing of customers.
- Ability to directly message customers via the touch screen.
- Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels.
- Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).
CPV: Installation services (except software) · Other community, social and personal services
The lotProcurement structure
single lot · no lot value publishedLot #1Where required, and as set out in the Commitment, the Dwelling and its Occupants shall…Awarded
Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 5 Jan 2024, 13:44 GMT
- Last source update
- 28 Mar 2024, 15:03 GMT
- FTS notice number
2024/S 000-010343- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-042af9Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs.
Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service.
As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies.
Regulation 32(2) states:
"The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:-
(b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:-
(ii) competition is absent for technical reasons..."
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alertacall LimitedSME | £6,224,480 †same award published again · counted once | — | Awarded |
| Alertacall LimitedSME | £6,224,480 † | — | Awarded |
Contracts
Contract 010343-2024-1 · Alertacall LimitedSME
- Signed
- 28 Mar 2024
- Value
- £6,224,480
- Status
- active
Contract 000349-2024-1 · Alertacall LimitedSME
- Signed
- 5 Jan 2024
- Value
- £6,224,480
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Alertacall LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.