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Published 4 Oct 2024, 16:45 BST

Official UK procurement notice

Digital Capabilities Framework · UK public procurement notice

Official notice

Authority: Post Office Limited (Public body)

Framework agreement4 lotsServicesRestricted procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Framework ceiling (notional)£24,000,000total for 4 lots · framework ceiling, not attributable revenue
Submissions closed 4 Nov 2024awarded 17 Jan 2025
Lots 4see the lot list below

What is being bought4 lots · detail below

Published requirement description

Post Office Limited (POL) established a panel of service providers for the provision of Digital related services.

This is a multi-lot Framework Agreement consisting of 4 lots.

CPV: Business and management consultancy and related services

How this framework works

From the published notice
Bids received
17 bids on the busiest of 4 lots · 15 suppliers appointed

Lots and requirements (4)Procurement structure

4 lots · no lot values published
Lot #1Experience Design (Insight, Research, UX, UI, Design)Awarded

Provision of Experience Design (Insight, Research, UX, UI, Design) services.

Delivery: UK
Variant bids: not allowed
79400000 Business and management consultancy and related services
Lot #2Products Ownership and ManagementAwarded

Provision of Products Ownership and Management support services.

Delivery: UK
Variant bids: not allowed
79400000 Business and management consultancy and related services
Lot #3Measurement and OptimisationAwarded

Provision of Measurement and Optimisation support services.

Delivery: UK
Variant bids: not allowed
79400000 Business and management consultancy and related services
Lot #4Cover - AllAwarded

This lot is for use where a requirement overlaps across more than one of the other lots on the framework.

Delivery: UK
Variant bids: not allowed
79400000 Business and management consultancy and related services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • “Digital Capabilities Framework” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
4 Oct 2024, 16:45 BST
Last source update
3 Mar 2025, 16:12 GMT
FTS notice number
2025/S 000-007706
Classification (CPV)
Business and management consultancy and related services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04a617 Find a Tender

How it was run

Official notice
Run through: portal not identified
Language: EN
Appointment period ends
4 Nov 2024, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

postoffice.wax-live.com/S2C/SignIn.aspx ↗.

Timeline

4 Nov 2024 → 3 Mar 2025 · 2 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    4 Nov 2024, 12:00 GMT
  2. Notice published
    3 Mar 2025, 16:12 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    3 Mar 2025, 16:12 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 15admitted to the panel · see the list ↓
Bids received 17busiest of 4 lots
Contracts signed 4latest 17 Jan 2025

4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 2 of these contracts carry the same published figure, £3,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Experience Design (Insight, Research, UX, UI, Design) services

    Signed
    17 Jan 2025
    Value
    £13,000,000
    Status
    active

  • Products Ownership and Management

    Signed
    17 Jan 2025
    Value
    ceiling above
    Status
    active

  • Measurement and Optimisation

    Signed
    17 Jan 2025
    Value
    ceiling above
    Status
    active

  • Cover All

    Signed
    17 Jan 2025
    Value
    £5,000,000
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Experience Design (Insight, Research, UX, UI, Design)15bids———
2 · Products Ownership and Management17bids———
3 · Measurement and Optimisation8bids———
4 · Cover - All6bids———

Contracting authority & participating public bodies

Post Office

Contracting authorityPublic bodyBody governed by public lawBanking, Retail and Postal Services GB-COH: 2154540 100 Wood Street, London, London, EC2V7ERContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body London
  • Royal Courts of Justice LondonReview body London

Framework contractors & participating bidders

15 commercial parties on the notice
Show 5 more suppliers

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

  • Technical selection criteriatenderTechnical selection criteria