Official UK procurement notice
Dial-a-Ride Taxicard and MOAT Overspill Services
Authority: Transport for London (Public body)
What is being bought
Published requirement descriptionEssential door to door transport services for older and disabled Londoners simultaneously
covering ALL of the London and entire greater London geographic area. The provider
must be a taxi operator (not an IT provider), and must evidence provision of all of this
service coverage, including all vehicles, without sub-contracting to anyone else.
Scheduled AND Ad-hoc Taxi and PHV services for Dial-a-Ride and taxicard members,
covering gaps in minibus availability with accessible vehicle options.
- Volumes are seasonal with demand being greatest in Christmas and Easter school
holiday periods, consisting of approximately:-
- between 0 and 30 (multi-trip) taxis on any one day, average 10 on a day, 300 a month,
trend is slowly increasing
- between 1 and 9 (single trip) taxis on any one day, average 4 on a day, 250 a month,
trend is slowly increasing.
- The Licensed Vehicles consist of 3 types, and all 3 are to be available to each and every
ride to each individual customer.
Customers dictate what type of vehicle they require, which are:-
- Taxis (black cabs or equivalent) which have wheelchair access;
- Private Hire Vehicles which do not normally have wheelchair access; and
- Low floor which do not have wheelchair access.
- How the procedure runs: IMPORTANT: This is a combined PSQ AND Invitation to Tender. You are hereby invited to submit a tender for these services to the Authority in the ONLY round. There will be only one submission stage for this procurement. The submission shall include all information required for the assessment of quality, social value and price. Each submission will be evaluated over two steps. Step 1 will consist of a technical quality and social value evaluation only, with no price assessment. At this step, submissions will be weighted 80% technical quality and 20% social value. There will be a down‑selection following completion of Step 1. Only the top three (3) highest‑scoring bidders achieving a minimum overall score of 50% or above at Step 1 will progress to Step 2. Step 2 will introduce the commercial element. The final evaluation at this step will consist of 60% price and 40% quality. The quality score applied at Step 2 will comprise the technical and social value scores previously assessed at Step 1, with social value accounting for 10% of the overall Step 2 scoring. No re‑scoring of technical or social value responses will occur. The Authority reserves the right to seek clarifications from shortlisted bidders during Step 2. Any clarification sought will be strictly limited to resolving ambiguities, confirming factual information already submitted, or correcting clerical or arithmetic errors. Clarifications must not allow bidders to modify, improve, or supplement their technical, social value or commercial submissions and will not result in any re‑scoring of the quality or social value elements assessed at Step 1. The combined price and quality scores from Step 2 will total 100% and will determine the successful bidder. All tenders must be submitted electronically via the Ariba platform described elsewhere in this Notice. No other method of submission will be accepted.
CPV: Special-purpose road passenger-transport services · Taxi services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,974,539
- Technical & professional ability
- No subcontracting of services shall be permitted under this contract. IT-only providers will not be accepted.
- Services required cover the entire London area at all times, therefore the supplier must possess robust capacity to provide this level of coverage.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality
- Price: This is the price per shift for MOAT overspill taxis and Dial a Ride taxi services including taxicard.
- Social Value
- Technical & professional ability
- No subcontracting of services shall be permitted under this contract. IT-only providers will not be accepted.
- Services required cover the entire London area at all times, therefore the supplier must possess robust capacity to provide this level of coverage.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 23 May 2025, 19:08 BST
- Last source update
- 7 Jul 2026, 11:23 BST
- Award evaluation window
- Submission end – 15 Jun 2026
- Authority reference
WS2745755603 tfl_scp_002596- FTS notice number
2026/S 000-040475- Accelerated
- State of urgency
- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-052531Find a Tender
- How it runs
IMPORTANT: This is a combined PSQ AND Invitation to Tender. You are hereby invited to submit a tender for these services to the Authority in the ONLY round.
There will be only one submission stage for this procurement. The submission shall include all information required for the assessment of quality, social value and price.
Each submission will be evaluated over two steps.
Step 1 will consist of a technical quality and social value evaluation only, with no price assessment. At this step, submissions will be weighted 80% technical quality and 20% social value.
There will be a down‑selection following completion of Step 1. Only the top three (3) highest‑scoring bidders achieving a minimum overall score of 50% or above at Step 1 will progress to Step 2.
Step 2 will introduce the commercial element. The final evaluation at this step will consist of 60% price and 40% quality. The quality score applied at Step 2 will comprise the technical and social value scores previously assessed at Step 1, with social value accounting for 10% of the overall Step 2 scoring. No re‑scoring of technical or social value responses will occur.
The Authority reserves the right to seek clarifications from shortlisted bidders during Step 2. Any clarification sought will be strictly limited to resolving ambiguities, confirming factual information already submitted, or correcting clerical or arithmetic errors. Clarifications must not allow bidders to modify, improve, or supplement their technical, social value or commercial submissions and will not result in any re‑scoring of the quality or social value elements assessed at Step 1.
The combined price and quality scores from Step 2 will total 100% and will determine the successful bidder.
All tenders must be submitted electronically via the Ariba platform described elsewhere in this Notice. No other method of submission will be accepted.
How it was run
Official notice- Submission deadline
- 27 May 2026, 18:00 BST
- Clarification deadline
- 19 May 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Submission address and any special instructions
To access the tender documents and to be able to participate in the tender, ALL suppliers must be registered on TfL's SAP Ariba system.
To express an interest for this contract, interested bidders must BOTH confirm by email to
[email protected] to express their interest in the opportunity AND
complete Ariba registration, if required. Upon completion of registration and confirmation
that the bidder has been invited to the Sourcing Event in Ariba, the interested bidder will
have unrestricted and full access to the procurement documents, free of charge through
their dashboard when they login to Ariba at service.ariba.com/Supplier.aw ↗. Any
additional information can be obtained from the above mentioned email address. Economic
operators need to complete and submit a response to the relevant procurement documents
by the deadline date set out in these documents.
To register or to check if you are already registered in Ariba log on to
service.ariba.com/Supplier.aw ↗. Interested participants must read the instructions
carefully before proceeding with registration and are advised to satisfy themselves that they
understand all the requirements of this opportunity and the procurement exercise before
submitting their response. For help on uploading your responses, please refer to
support.ariba.com/Adapt/Ariba_Network_… ↗. If the problem persists
please contact [email protected]
Please note, even if you are already a registered supplier on SAP Ariba you must without any
delay confirm to [email protected] your intention to participate in this
opportunity and your details as follows, so that TfL can manually add vital details to the
Sourcing Event on SAP Ariba. You must provide ALL of the following details:
- your single point of contact first name and surname
- your email address
- your position in the organisation
- your organisation name
- your organisation Ariba Network ID (ANID) number.
Thank you.
Timeline
23 May 2025 → 17 Jul 2026 · 11 dates- Planning notice published23 May 2025, 19:08 BST
- Market engagement12 Jun 2025, 23:59 BST
Transport for London (TfL) and London Councils are preparing for a future procurement of Taxi and Private Hire Vehicle (PHV) services, supporting the Taxicard and Dial-a-Ride schemes from 2026 onwards. These services are essential for enabling travel for individuals with mobility or visual impairments and represent a commitment to inclusive, accessible transport across the capital.
We are currently conducting early market engagement to understand the capabilities, capacity, and interest of the market-particularly from SME providers.
Your input will help ensure that market perspectives inform the development and finalisation of both the procurement strategy and the subsequent tender documents.
To engage with us please email us on [email protected] with the subject line: "TfL PME 001 OCID: ocds-h6vhtk-052531" and which lot you are interested in. ( Lot 1, 2 & 3 as described in FTS)
We will then issue a brief background document and MS form questionnaire link(s). After reviewing the responses, we will provide limited generic feedback to all participants.
All responses received will be reviewed and analysed, and will play a key role in shaping the final Procurement Strategy for this requirement.
To ensure your feedback is considered, please ensure your completed questionnaire(s) is submitted by end of June 2025.
Please note:
This is a market sounding exercise and does not form part of a formal procurement process.
All responses will be carefully reviewed and considered, but they will not commit TfL to any specific procurement route.
Participation does not imply any future contractual or commercial commitment.
Thank you for taking the time to respond to the questionnaire(s).
- Next notice expected30 Jul 2025, 23:59 BST
- Tender notice published176 days ago1 May 2026, 12:50 BST
- Clarification questions by158 days ago19 May 2026, 12:00 BST
- Submission deadline150 days ago27 May 2026, 18:00 BST
- Award decision expected by131 days ago15 Jun 2026, 23:59 BST
- Contract starts117 days ago30 Jun 2026, 00:00 BST
- Assessment summaries sent110 days ago7 Jul 2026, 00:00 BST
- Latest notice published109 days ago7 Jul 2026, 11:23 BST
- Standstill ends99 days ago17 Jul 2026, 23:59 BST
Notice history
12 events · 5 releases on Find a Tender · since 23 May 2025- Pipeline notice published23 May 2025, 19:08 BSTUK1
- Preliminary market engagement notice published30 May 2025, 12:16 BSTUK2
- Published value published: £64,000,00030 May 2025, 12:16 BST
- Preliminary market engagement notice published10 Jun 2025, 15:26 BSTUK2
- Tender notice published1 May 2026, 12:50 BSTUK4
- Published value updated to £3,974,5391 May 2026, 12:50 BSTwas £64,000,000
- Status changed to active1 May 2026, 12:50 BST
- Procurement method changed1 May 2026, 12:50 BST
- Deadline published: 27 May 2026, 18:00 BST1 May 2026, 12:50 BST
- Contract award notice published7 Jul 2026, 11:23 BSTUK6
- Status changed to complete7 Jul 2026, 11:23 BST
- Contract signature expected24 Jul 2026, 23:59 BSTscheduled
Routine re-releases (5)
- 2025-05: 2 releases · 23 May 2025, 30 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Comcab (London) Ltd24 Jul 2026 – 31 Aug 2029 · up to 31 Aug 2031Extensions: Multiple extension options assuming satisfactory performance for an additional (maximum) 2 years and 0 months. · Options: Multiple extension options assuming satisfactory performance for an additional (maximum) 2 years and 0 months. | £3,950,000 | 29 Jun 2026standstill to 17 Jul 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 1 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- COMCAB (LONDON) LTDAwarded supplier
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: To access the tender documents and to be able to participate in the tender, ALL suppliers must be registered on TfL's SAP Ariba system. To express an interest for this contract, interested bidders must BOTH confirm by email to [email protected] to express their interest in the opportunity AND complete Ariba registration, if required. Upon completion of registration and confirmation that the bidder has been invited to the Sourcing Event in Ariba, the interested bidder will have unrestricted and full access to the procurement documents, free of charge through their dashboard when they login to Ariba at https://service.ariba.com/Supplier.aw. Any additional information can be obtained from the above mentioned email address. Economic operators need to complete and submit a response to the relevant procurement documents by the deadline date set out in these documents. To register or to check if you are already registered in Ariba log on to https://service.ariba.com/Supplier.aw. Interested participants must read the instructions carefully before proceeding with registration and are advised to satisfy themselves that they understand all the requirements of this opportunity and the procurement exercise before submitting their response. For help on uploading your responses, please refer to https://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If the problem persists please contact [email protected] Please note, even if you are already a registered supplier on SAP Ariba you must without any delay confirm to [email protected] your intention to participate in this opportunity and your details as follows, so that TfL can manually add vital details to the Sourcing Event on SAP Ariba. You must provide ALL of the following details: - your single point of contact first name and surname - your email address - your position in the organisation - your organisation name - your organisation Ariba Network ID (ANID) number. Thank you.
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender