Dental Out of Hours Service across Kings Lynn

{
  "id": "060239-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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        "measure": "bids",
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  "date": "2025-09-26T15:07:41+01:00",
  "ocid": "ocds-h6vhtk-0562a2",
  "buyer": {
    "id": "GB-FTS-77568",
    "name": "NHS Norfolk & Waveney Integrated Care Board"
  },
  "awards": [
    {
      "id": "060239-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-162190",
          "name": "Smile Care 24 Limited"
        }
      ],
      "relatedLots": [
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  ],
  "tender": {
    "id": "AG25517",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Services are expected to commence on 1st December 2025 – 30th November 2030 for a duration of 4 years with the option to extend for up to a further 12 months ."
        },
        "hasOptions": true,
        "description": "This is an intention to award notice under the competitive process.<br/><br/>The services are to provide Dental Out of Hours Services at weekends and Bank Holidays throughout the entirety of the year. Providers are to note, the Commissioner will not be providing any premises for the delivery of the services. Therefore, it is the Providers responsibility to source a premises solution for the Service Commencement date of 1st December 2025.<br/><br/>NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) intend to award a contract to Smile Care 24 Limited for the provision of Dental Out of Hours Services across Kings Lynn following a robust Competitive Process.<br/><br/>Services are expected to commence on 1st December 2025 – 30th November 2030 for a duration of 4 years with the option to extend for up to a further 12 months .<br/><br/>The lifetime value of the contract is £336,545.<br/><br/>This is an existing service and has been awarded to a new provider.",
        "awardCriteria": {
          "criteria": [
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              "name": "Quality and Innovation",
              "type": "quality",
              "description": "50.00%"
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              "type": "quality",
              "description": "28.00%"
            },
            {
              "name": "Improving access, reducing health inequalities and facilitating Choice",
              "type": "quality",
              "description": "19.00%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "3.00%"
            },
            {
              "type": "price",
              "description": "Pass/Fail 0.00%"
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    "items": [
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          "description": "Kings Lynn"
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        "additionalClassifications": [
          {
            "id": "85131000",
            "scheme": "CPV",
            "description": "Dental-practice services"
          }
        ]
      }
    ],
    "title": "Dental Out of Hours Service across Kings Lynn",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "***This is an Intention to Award Notice***<br/><br/>NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) intend to award a contract to Smile Care 24 Limited for the Provision of Dental Out of Hours Service across Kings Lynn, following a robust Competitive Process.",
    "classification": {
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      "scheme": "CPV",
      "description": "Dental-practice services"
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    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-77568",
      "name": "NHS Norfolk & Waveney Integrated Care Board",
      "roles": [
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      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Martineau Ln"
      },
      "details": {
        "url": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/",
        "buyerProfile": "https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/",
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      "identifier": {
        "legalName": "NHS Norfolk & Waveney Integrated Care Board"
      },
      "contactPoint": {
        "name": "Neelam Saroe",
        "email": "neelamsaroe@nhs.net"
      }
    },
    {
      "id": "GB-FTS-162190",
      "name": "Smile Care 24 Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ13",
        "locality": "Slough, Buckinghamshire",
        "postalCode": "SL1 8DN",
        "countryName": "United Kingdom",
        "streetAddress": "Walnut Tree House Court Lane"
      },
      "details": {
        "scale": "sme"
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      "identifier": {
        "legalName": "Smile Care 24 Limited"
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    },
    {
      "id": "GB-FTS-123151",
      "name": "NHS England Independent Patient Choice and Procurement Panel",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SE1 8UG",
        "countryName": "United Kingdom",
        "streetAddress": "London"
      },
      "details": {
        "url": "https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/"
      },
      "identifier": {
        "legalName": "NHS England Independent Patient Choice and Procurement Panel"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "060239-2025-1",
      "value": {
        "amount": 336545,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "060239-2025-1",
      "dateSigned": "2025-09-25T00:00:00+01:00"
    }
  ],
  "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. <br/><br/>The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 12 (midnight) on Thursday 9th October 2025. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C377280 - Dental Out of Hours Services for Kings Lynn.<br/><br/>The award decision makers are Primary Care Commissioning Committee, NHS Norfolk and Waveney ICB and;<br/><br/>The Project Group:<br/><br/>The evaluation panel who consisted of NHS Norfolk and Waveney Integrated Care Board personnel: -<br/><br/>Senior Primary Care Commissioning Manager<br/>Senior Primary Care Service Delivery Manager<br/>Finance Manager<br/>Head of Finance Primary Care & Corporate<br/>Primary Care Commissioning Support Officer<br/>Primary Care Commissioning Officer<br/>Head of Quality East / West<br/>Senior Lead Nurse<br/><br/>No conflicts of interest were identified as part of this process.<br/><br/>The Basic Selection Criteria was scored on a Pass/Fail or For Information basis. The Key Criteria were a combination of Pass/Fail or weighted questions as follows:<br/><br/>1.     Quality and Innovation - 50.00%<br/>1.\tValue - Pass/Fail 0.00%<br/>2.\tIntegration, Collaboration & Service Sustainability -28.00%<br/>3.\tImproving access, reducing health inequalities and facilitating Choice - 19.00%<br/>4.\tSocial Value - 3.00%<br/><br/>The weightings for the 5 key criteria were determined by the procurement panel to give appropriate relative importance to each of the sections equally in line with the commissioning expectations for the service. These were assessed on a scored basis (0-5), with the exception of the Value Key Criteria which was scored on a Pass/Fail basis, as per the evaluation criteria set out within the procurement documentation.<br/><br/>The awarded Provider has been selected as they have met all requirements of the Basic Selection Criteria and scored the highest overall out of 100 against the published Key Criteria (listed above).",
  "initiationType": "tender"
}

{
  "id": "044008-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-07-29T16:48:12+01:00",
  "ocid": "ocds-h6vhtk-0562a2",
  "buyer": {
    "id": "GB-FTS-139394",
    "name": "NHS Norfolk and Waveney Integrated Care Board"
  },
  "tender": {
    "id": "AG25517",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 383736,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "4 years with the Commissioner having the option to extend the Contract for up to a further 12 months  (total contract duration 5 years)."
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "The service is to provide urgent dental treatment at weekends and Bank Holidays. Providers are to note, the Commissioner will not be providing any premises for the delivery of the services. Therefore, it will be the responsibility of the new Provider to source suitable premises for the delivery of these services. The premises solution needs to be provided in line with NHS England Clinical Standard for Urgent Dental Treatment, in a location that promotes access. Access should be considered for those arriving on foot, bicycle, wheelchair, mobility scooters, by car or by public transport, with services being accessible by all.<br/><br/>The premises solution for the services are expected to be within 5 miles of Central Kings Lynn (PE30 postcode). As part of the tender exercise, Providers will need to provide evidence of their premises solution, ensuring that they are in the specified locations, provide ownership/agreement details, and floorplans. Failure to meet the premises requirements may result in bids being rejected.<br/><br/>The estimated total value of the contract (4 years with the option to extend for a further 12 months) is £383,760.<br/><br/>The service is expected to cover the following:<br/>2 sessions on Saturdays<br/>1 session on Sundays<br/>1 session on Bank Holidays<br/>The Commissioner would expect 6 patients to be seen per session.<br/><br/>Please note the deadline for bid submissions is 10am on Tuesday 26 August 2025.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Kings Lynn"
        },
        "deliveryAddresses": [
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            "region": "UKH15"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85130000",
            "scheme": "CPV",
            "description": "Dental practice and related services"
          }
        ]
      }
    ],
    "title": "Dental Out of Hours Service across Kings Lynn",
    "value": {
      "amount": 383736,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2025-08-26T10:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2025-08-26T10:00:00+01:00"
    },
    "description": "**This is a Contract Notice**<br/><br/>NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) is inviting suitably qualified and experienced providers to deliver Dental Out of Hours Services for Kings Lynn as described in this document and within the published tender.<br/><br/>The Commissioner would like to procure a Dental Out of Hours Services Contracts, under a Personal Dental Services Agreement (PDS) for a duration of 4 years with the commissioner having the option to extend the Contract for up to a further 12 months to service the population of Kings Lynn.<br/><br/>The services are to provide Dental Out of Hours Services at weekends and Bank Holidays throughout the entirety of the year. Providers are to note, the Commissioner will not be providing any premises for the delivery of the services. Therefore, it is the Providers responsibility to source a premises solution for the Service Commencement date of 1st December 2025.<br/><br/>Key points for consideration for interested providers are: -<br/><br/>1. Must be a current provider for dental services<br/>2. Must already be CQC registered.<br/>3. Must have available or access to workforce capacity to provide the procured services<br/>4. Must have the ability to mobilise quickly (for example within 2 months) due to working to a limited timeline.<br/>5. Must be willing to work with system partners (e.g. 111 or GP Front Door) who will signpost patients to the service.<br/>6. Must have suitable premises as described above.<br/><br/>The contractual agreement between the successful Provider will be for a maximum of 4 years with the Commissioner having the option to extend the Contract for up to a further 12 months (total contract duration 5 years). The Service is intended to be provided between 1 December 2025 – 30 November 2030 (5 years).<br/><br/>Please note the deadline for responses to the Competitive Process is 10:00AM on Tuesday 26 August 2025.",
    "tenderPeriod": {
      "endDate": "2025-08-26T10:00:00+01:00"
    },
    "communication": {
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    "hasRecurrence": false,
    "classification": {
      "id": "85130000",
      "scheme": "CPV",
      "description": "Dental practice and related services"
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    "submissionTerms": {
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      "bidValidityPeriod": {
        "durationInDays": 120
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    "submissionMethod": [
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "procurementMethodDetails": "Open procedure"
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  "parties": [
    {
      "id": "GB-FTS-139394",
      "name": "NHS Norfolk and Waveney Integrated Care Board",
      "roles": [
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      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "8th Floor, County Hall, Martineau Lane"
      },
      "details": {
        "url": "https://www.improvinglivesnw.org.uk/",
        "buyerProfile": "https://www.improvinglivesnw.org.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
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          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
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      "identifier": {
        "legalName": "NHS Norfolk and Waveney Integrated Care Board"
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      "contactPoint": {
        "url": "https://health-family.force.com/s/Welcome",
        "name": "Neelam Saroe",
        "email": "neelamsaroe@nhs.net"
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    {
      "id": "GB-FTS-123151",
      "name": "NHS England Independent Patient Choice and Procurement Panel",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SE1 8UG",
        "countryName": "United Kingdom",
        "streetAddress": "London"
      },
      "details": {
        "url": "https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/"
      },
      "identifier": {
        "legalName": "NHS England Independent Patient Choice and Procurement Panel"
      }
    },
    {
      "id": "GB-FTS-141301",
      "name": "NHS Arden and Greater East Midlands Commissioning Support Unit",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "Derby",
        "postalCode": "DE1 3QT",
        "countryName": "United Kingdom",
        "streetAddress": "Cardinal Square, 10 Nottingham Road"
      },
      "details": {
        "url": "https://www.ardengemcsu.nhs.uk/"
      },
      "identifier": {
        "legalName": "NHS Arden and Greater East Midlands Commissioning Support Unit"
      }
    }
  ],
  "language": "en",
  "description": "This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.<br/><br/>The Contracting Authority will be using an eTendering system for this procurement exercise.<br/>Further information and the ITT documentation can be found via the 'Live Opportunities' list on the e-tendering system at the following link:<br/><br/>https://atamis-1928.my.salesforce-sites.com/?SearchType=Projects<br/><br/>You can also register your interest via this page. You can search for the opportunity by entering the following contract reference: C377280 - Dental Out of Hours Services for Kings Lynn. Please see published procurement documentation for further details.<br/><br/>The Basic Selection Questions are evaluated on a Pass/Fail or For Information only basis. The Key Criteria Questions are evaluated on a 0-5 scoring mechanism described in Document 1, and are weighted as follows:'<br/><br/>Key Criteria 1: Quality and Innovation: 50.00%<br/>Key Criteria 2: Value: 0.00%<br/>Key Criteria 3: Integration, Collaboration and Services Sustainability: 28.00%<br/>Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 19.00%<br/>Key Criteria 5: Social Value: 3.00%<br/><br/>The evaluation stages are as follows;<br/><br/>Stage 1: Preliminary compliance review<br/>Stage 2: Evaluation of the Basic Selection and Key Criteria Questions<br/>Stage 3a: Moderation<br/>Stage 3b: Clarification<br/>Stage 3c: Re-Moderation if required<br/><br/>Basic Selection Criteria and Key Criteria Questions will be evaluated and moderated together. The service will be awarded to the Provider that passes the Basic Selection Criteria and achieves the highest Key Criteria score.<br/><br/>Please note the deadline for responses to the Competitive Process is 10:00am on Tuesday 26 August 2025.",
  "initiationType": "tender"
}

{
  "id": "041517-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-07-21T10:23:11+01:00",
  "ocid": "ocds-h6vhtk-0562a2",
  "buyer": {
    "id": "GB-FTS-139394",
    "name": "NHS Norfolk and Waveney Integrated Care Board"
  },
  "tender": {
    "id": "AG25517",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "This notice is purely for providers to express an interest in the opportunity to provide Dental Out of Hours Services for Kings Lynn. <br/><br/>The service is to provide urgent dental treatment at weekends and Bank Holidays. Providers are to note, the Commissioner will not be providing any premises for the delivery of the services. Therefore, it will be the responsibility of the new Provider to source suitable premises for the delivery of these services. The premises solution needs to be provided in line with NHS England Clinical Standard for Urgent Dental Treatment, in a location that promotes access. Access should be considered for those arriving on foot, bicycle, wheelchair, mobility scooters, by car or by public transport, with services being accessible by all.<br/><br/>The premises solution for the services are expected to be within 5 miles of Central Kings Lynn (PE30 postcode). As part of the tender exercise, Providers will need to provide evidence of their premises solution, ensuring that they are in the specified locations, provide ownership/agreement details, and floorplans. Failure to meet the premises requirements may result in bids being rejected.<br/><br/>The estimated total value of the contract (4 years with the option to extend for a further 12 months) is £383,760.<br/><br/>The service is expected to cover the following:<br/>2 sessions on Saturdays<br/>1 session on Sundays<br/>1 session on Bank Holidays<br/>The Commissioner would expect 6 patients to be seen per session.<br/><br/>Key points for consideration for interested providers are: -<br/><br/>1. Must be a current provider for dental services<br/>2. Must already be CQC registered.<br/>3. Must have available or access to workforce capacity to provide the procured services <br/>4. Must have the ability to mobilise quickly (for example within 2 months) due to working to a limited timeline.<br/>5. Must be willing to work with system partners (e.g. 111 or GP Front Door) who will signpost patients to the service.<br/>6. Must have suitable premises as described above.<br/><br/>Please note the deadline for expressing an interest is 12 noon on Friday 25 July 2025. Additional information: Please note the Contract Notice Publish date is only indicative at this time and is subject to change."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Kings Lynn"
        },
        "deliveryAddresses": [
          {
            "region": "UKH16"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85131000",
            "scheme": "CPV",
            "description": "Dental-practice services"
          }
        ]
      }
    ],
    "title": "Expressions of Interest: Dental Out of Hours Services for Kings Lynn",
    "value": {
      "amount": 383736,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "*This is a Prior Information Notice (PIN)*<br/><br/>NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU) on behalf of NHS Norfolk and Waveney Integrated Care Board (ICB) (referred to as the Commissioner) wish to inform the market of a future procurement opportunity for Dental Out of Hours Services across Kings Lynn and invite all interested providers to participate in an early market assessment questionnaire which will be used as a conduit to ascertain market capability and interest in the opportunity.<br/><br/>This is an urgent need and the Commissioner is working to a tight timeline to ensure the service commences in December 2025. The contract to be entered into will be in accordance with the NHS Personal Dental Services (PDS) Agreement and will run for a period of 4 years with the option to extend for up to a further 12 months (total maximum contract duration 5 years). <br/><br/>The Commissioner would like to invite interested providers to participate in an early market assessment questionnaire, prior to publication of the formal procurement opportunity in at the end of July 2025. The questionnaire will help Commissioners to:<br/><br/>• Gain market views on the viability of procuring the Dental Out of Hours Service for Kings Lynn.<br/><br/>If your organisation is interested in this opportunity, then please respond to the early market assessment questions on Atamis and register your interest by following the instructions given below in section VI.3.0.1 Additional information. Please note the deadline for interested providers to complete the early market assessment is 12 noon on Friday 25 July 2025.",
    "communication": {
      "atypicalToolUrl": "https://health-family.force.com/s/Welcome",
      "futureNoticeDate": "2025-07-28T00:00:00+01:00"
    },
    "classification": {
      "id": "85131000",
      "scheme": "CPV",
      "description": "Dental-practice services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-139394",
      "name": "NHS Norfolk and Waveney Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "8th Floor, County Hall, Martineau Lane"
      },
      "details": {
        "url": "https://www.improvinglivesnw.org.uk/",
        "buyerProfile": "https://www.improvinglivesnw.org.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
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            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS Norfolk and Waveney Integrated Care Board"
      },
      "contactPoint": {
        "name": "Neelam Saroe",
        "email": "neelamsaroe@nhs.net"
      }
    }
  ],
  "language": "en",
  "description": "This is purely an early engagement exercise; any subsequent procurement will be advertised separately and all organisations wanting to participate will need to respond to the procurement advertisement as and when published.<br/><br/>This is a market testing exercise and does not commit the Commissioners to carry out a procurement process. Current services will remain in place during this period in line with existing contracts and service level agreements.<br/><br/>The awarding of this contract will be subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 will not apply to this award.<br/><br/>The Contracting Authority will be using an eTendering system for this market engagement exercise. To express an interest and access the questionnaire go to the 'Live Opportunities' list on the e-tendering portal at the following<br/>link: https://health-family-contract-search.secure.force.com/?searchtype=Projects and register your interest.<br/><br/>You can search for the opportunity by entering the following contract reference: C374632 - EOI: Dental Out of Hours for Kings Lynn.<br/><br/>Please note the deadline to complete the early market assessment questionnaire is 12 noon on Friday 25 July 2025.",
  "initiationType": "tender"
}