Delivery of Hate Crime Support Services in Merseyside

The Office of the Police and Crime Commissioner (OPCC) for Merseyside is seeking to work in partnership with a delivery partner/s, that have experience of providing emotional and practical support to victims of hate crime. Service provider(s) should be capable of receiving referrals either directly from Merseyside Police, via the independent Victim Care Merseyside Hub (launching 1st October 2022), via the PCC’s third-party hate crime reporting facility (the service delivered by Stop Hate UK between April 2015 and September 2022 but is subject to a concurrent quotation bidding process), or via self-referrals directly into the service. The provider should also work interactively with other services commissioned by the PCC, as part of the Commissioner’s Victim Care Merseyside agenda and should be able to receive referrals from and make referrals into those services, as appropriate to the needs of the victim. In recognition of the complex and diverse nature of the impact of hate crime, the PCC is willing to accept EITHER one overall bid from a single service provider to deliver the entire service i.e. Race & Religion, Gender Identity/Transgender & Sexual Orientation, and Disability OR multiple bids from a single provider covering one or more aspects of the service which are grouped as follows: • Race & Religion • Gender Identity/Transgender & Sexual Orientation • Disability If multiple bidders are successful in gaining this provision, then the OPCC will work with individual providers to develop a consortium approach, and service providers will be required to operate together, for the purposes of the PCC’s commissioned hate crime service, as one Hate Crime Support Service.