Debt Collection Services: Student & Commercial

CPV: Legal services

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award — no call for competition

GPA / WTO covered

Unspecified in notice

Recurring procurement

No (one-off requirement)

First published

23 Sept 2026, 15:30 BST

Last source update

23 Sept 2026, 15:30 BST

Authority reference

CNTR0011326

Classification (CPV)

Legal services

Delivery area

South East (UKJ14)

Official registry OCID

ocds-h6vhtk-0778de

Why no open competition

Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive

Published justification

The Contracting Authority requires compliant, ethical, and high-performance debt collection services across two primary portfolios: Student Debt (tuition fees, accommodation fees, and institutional charges requiring soft-touch handling aligned with higher education student welfare frameworks) and Commercial Debt (B2B commercial accounts, research contracts, and facility hire fees). To ensure rapid deployment, value more…

for money, and full compliance with public procurement legislation, the Authority is executing a Direct Award call-off against the London Universities Purchasing Consortium (LUPC) Framework PFB5062 (Debt Recovery Services). Framework PFB5062 was competitively tendered by LUPC on behalf of UKUPC member institutions in compliance with UK public procurement rules. The Framework User Guide permits Direct Award call-offs where the supplier provides the most economically advantageous solution based on the objective criteria established within the framework agreement, such as specific Lot capabilities, pricing structure, and existing technical integration. Utilizing an established consortium framework satisfies all regulatory obligations for competition without requiring a standalone, redundant tender process. Wilkin Chapman was rigorously evaluated during the LUPC PFB5062 tender process for operational capability, data security standards (ISO 27001), Financial Conduct Authority (FCA) compliance, and adherence to the Credit Services Association (CSA) Code of Practice. Furthermore, Wilkin Chapman holds pre-established software interface compatibility with the Authority’s financial system, eliminating system configuration fees, reducing onboarding risks, and maintaining cash flow during critical academic collection periods. Pricing under this call-off is governed by the capped commission rates established under LUPC Framework PFB5062, ensuring pre-negotiated, sector-benchmarked "no win, no fee" contingency rates.

Publisher note: GO Reference: GO-2026923-PRO-38659187

• Wilkin Chapman RollitsAwarded supplierOC343261 Cartergate House, Grimsby, East Midlands, DN31 2LJ

No document links were published on the notice.