Official UK procurement notice
Debt Collection (Pre-Claim) · UK public procurement notice
Authority: NORTHUMBRIAN WATER GROUP LIMITED
What is being bought3 lots · detail below
Published requirement descriptionNorthumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW).
This Procurement is split into three lots, those being:
Lot 1- Pre or post litigation visit to single domestic properties (circa 10-12000 per annum)
Lot 2- Pre or post litigation to managing agents/companies regarding charges for domestic properties (circa 1000 per annum)
Lot 3- Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes* (circa 1000 per annum)
We would invite parties to bid for all or part of this work.
Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property.
The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer.
Visit requirements could include the following (but not exclusive to):
- Confirmation of occupier
- Priority Services Registration
- Signposting to third party debt advice for support
- Agreeing an appropriate payment arrangement
- Appropriate mechanism for taking a payment
- Identifying most affordable tariff for the customer and supporting both meter and tariff applications
- Completion of Income & Expenditure
- Serving of court paperwork (provided)
CPV: Collection agency services
Lots and requirements (3)Procurement structure
3 lots · no lot values publishedLot #1Pre or post litigation visit to single domestic properties
Lot #2Pre or post litigation to managing agents/companies regarding charges for domestic properties
Lot #3Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
As stated in the procurement documents
- Economic & financial standing
Selection criteria as stated in the procurement documents
Minimum: Selection criteria as stated in the procurement documents - Technical & professional ability
Selection criteria as stated in the procurement documents
- Legal form for consortia
- These will be set out in the tender documents.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 23 May 2022, 15:12 BST
- Last source update
- 23 May 2022, 15:12 BST
- Authority reference
NW2430- FTS notice number
2022/S 000-013872- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-033cd5Find a Tender- Contract terms summary
Please see the terms and conditions in the procurement documents.
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba'. Expressions of interest for this tender must be sent to the e-mail address [email protected] before the deadline date of 10 June 2022 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is 17 June 2022 at 12 noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal- Name, job title, e mail address and telephone, and the Lot number(s) you will be bidding on.
How it was run
Official notice- Submission deadline
- 10 Jun 2022, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Deposits and guarantees
If the Dun and Bradstreet credit rating returns a rating of 'above average risk' or 'high risk', the contracting entity will request further financial information for review and a parent company guarantee may be required.
Timeline
23 May 2022 → 10 Jun 2022 · 2 dates- Notice published23 May 2022, 15:12 BST
- Submission deadline10 Jun 2022, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NWL Legal DepartmentReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.