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Published 11 Aug 2026, 15:01 BST

Official UK procurement notice

DDaT26286 - Future Customer Management System Discovery Project - FCMD

Official notice

Procurement agent: Advisory, Conciliation and Arbitration Service·On behalf of: UKSBS

Award under framework
Sectors: Architecture & Engineering (71) Delivery: UK
Awarded value£197,050published award · exc. VAT
Awarded 11 Aug 2026
Awarded to FDM Group

What is being bought

Published requirement description

Procurement Description

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION *****

This procurement is being concluded following a mini competition under the GCA RM1043.9 - Digital Outcomes and Specialists 7 (DOS 7) Framework.

Brief Description of Requirement

The requirement is to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK
71621000 Technical analysis or consultancy services

Procedure terms & legal framework

From the official record
Procedure method
Award under framework
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Call-off under a framework
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
11 Aug 2026, 15:01 BST
Last source update
6 Oct 2026, 10:17 BST
Authority reference
DDaT26286
FTS notice number
2026/S 000-094111
Latest notice
Contract details notice (UK7)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06e18f Find a Tender
Related procedures1

How it was run

Official notice
Submission deadline
—

Timeline

21 Aug 2026 → 6 Oct 2026 · 2 dates
  1. Standstill ends55 days ago
    21 Aug 2026, 23:59 BST
  2. Notice published9 days ago
    6 Oct 2026, 10:17 BST

Notice history

3 events · 2 releases on Find a Tender · since 11 Aug 2026
  1. Contract award notice published
    11 Aug 2026, 15:01 BST
    UK6
  2. Contract signature expected
    24 Aug 2026, 23:59 BST
    scheduled
  3. Contract details notice published
    6 Oct 2026, 10:17 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £197,0501 award exc. VAT
Contracts signed 1latest 17 Sept 2026
Awarded toValueDateStatus
FDM Group +1 morejoint award24 Aug 2026 – 31 Mar 2027£197,05011 Aug 2026Awarded

Contracts

  • Contract 1 · FDM Group +1 more

    Signed
    17 Sept 2026
    Value
    £197,050
    Period
    21 Sept 2026 – 31 Mar 2027
    Status
    active

    No agreed KPIs: Not required

Contracting authority & participating public bodies

3 public bodies on the notice

Advisory, Conciliation and Arbitration Service

Procurement agentPublic authority - sub-central government GB-PPON: PRTB-9283-GXJL 14 Westfield Avenue, Stratford, London, London, E20 1HZContact email

Clients of the procurement agent

  • UKSBSBeneficiary authority
  • UK Shared Business Services LtdProcess contact pointProcuring entityShared Service ProviderGB-PPON: PMPN-7535-GNTG Swindon, South WestContact email

Bidders & participating suppliers

2 commercial parties on the notice
  • FDM GROUP LIMITEDAwarded supplierGB-COH: 02542980GB-PPON: PHZR-2856-BHDV 3rd Floor, Cottons Centre, London, London, SE1 2QGContact email
  • FDM Group LimitedAwarded supplierGB-PPON: PHZR-2856-BHDV Cottons Lane, London, London, SE1 2QGContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender