D365 Managed Services Tender

{
  "id": "045285-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-05-18T11:33:40+01:00",
  "ocid": "ocds-h6vhtk-069ad1",
  "buyer": {
    "id": "GB-COH-05002194",
    "name": "CENTRE FOR PROCESS INNOVATION LIMITED"
  },
  "tender": {
    "id": "3829",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 740000,
          "currency": "AED",
          "amountGross": 888000
        },
        "status": "active",
        "renewal": {
          "description": "2 x 12 Month Extensions"
        },
        "hasRenewal": true,
        "description": null,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Service Model and Approach to Service",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Incident Management",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "SLA Management & Reporting",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Change Release Management",
              "type": "quality",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Upgrade Release and Patch Management",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Performance Management and Optimisation",
              "type": "quality",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Price",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-07-09T23:59:59+01:00",
          "startDate": "2026-07-10T00:00:00+01:00",
          "maxExtentDate": "2030-07-09T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "72610000",
            "scheme": "CPV",
            "description": "Computer support services"
          }
        ]
      }
    ],
    "title": "D365 Managed Services Tender",
    "value": {
      "amount": 740000,
      "currency": "GBP",
      "amountGross": 888000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "045285-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/045285-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-05-18T11:33:40+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2030-01-14T23:59:59+00:00"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2026-07-01T23:59:59+01:00"
    },
    "description": "CPI are undergoing a digital transformation. Several of our processes, including Warehouse, Procurement, Finance, CRM, and HR are being enhanced and standardised in Microsoft Dynamics 365.  This tender is to cover the provision of ongoing application support for these processes.  \nThe Contractor will be expected to work remotely and provide support during office hours.  Any exceptions to this, where work will be required to take place outside of core hours (e.g. system upgrades) will be discussed and agreed upfront.   \nThe Contract will be for an initial 24 months, with the possibility of 2 x 12-month, extension periods which will be subject to satisfactory performance. Due to the types of partners and customers we work with there may be a possibility that Contractor staff accessing CPI systems and data will need to be vetted to a specific security level. \nThe estimated budget for this contract is £185,000 for the first year, however the maximum value of this Contract will be £740,000 over the initial 24 months and possible extensions. The Contractor should note that these values are no guaranteed and are estimates.",
    "tenderPeriod": {
      "endDate": "2026-06-18T23:59:59+01:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Electronic Address for Document Access and Receipt of Bids: \nhttps://in-tendhost.co.uk/uk-cpi/aspx/Home",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-COH-05002194",
      "name": "CENTRE FOR PROCESS INNOVATION LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC12",
        "country": "GB",
        "locality": "Redcar",
        "postalCode": "TS10 4RF",
        "countryName": "United Kingdom",
        "streetAddress": "Wilton Centre"
      },
      "details": {
        "url": "http://uk-cpi.com",
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "05002194",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "e-tendering@uk-cpi.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}