Official UK procurement notice
D365 Managed Services Tender
Authority: CENTRE FOR PROCESS INNOVATION LIMITED (Public body)
What is being bought
Published requirement descriptionCPI are undergoing a digital transformation. Several of our processes, including Warehouse, Procurement, Finance, CRM, and HR are being enhanced and standardised in Microsoft Dynamics 365. This tender is to cover the provision of ongoing application support for these processes.
The Contractor will be expected to work remotely and provide support during office hours. Any exceptions to this, where work will be required to take place outside of core hours (e.g. system upgrades) will be discussed and agreed upfront.
The Contract will be for an initial 24 months, with the possibility of 2 x 12-month, extension periods which will be subject to satisfactory performance. Due to the types of partners and customers we work with there may be a possibility that Contractor staff accessing CPI systems and data will need to be vetted to a specific security level.
The estimated budget for this contract is £185,000 for the first year, however the maximum value of this Contract will be £740,000 over the initial 24 months and possible extensions. The Contractor should note that these values are no guaranteed and are estimates.
- The authority expects to re-tender this requirement around 14 Jan 2030, 23:59 GMT.
CPV: Computer support services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£740,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Service Model and Approach to Service: 10%
- Incident Management: 20%
- SLA Management & Reporting: 10%
- Change Release Management: 15%
- Upgrade Release and Patch Management: 10%
- Performance Management and Optimisation: 5%
- Price: 30%
Published award criteria (7)
- Service Model and Approach to Service
- Incident Management
- SLA Management & Reporting
- Change Release Management
- Upgrade Release and Patch Management
- Performance Management and Optimisation
- Price
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 14 Jan 2030
- First published
- 18 May 2026, 11:33 BST
- Last source update
- 22 Sept 2026, 17:14 BST
- Award evaluation window
- Submission end – 1 Jul 2026
- Authority reference
3829- FTS notice number
2026/S 000-045285- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-069ad1Find a Tender
How it was run
Official notice- Submission deadline
- 18 Jun 2026, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Electronic Address for Document Access and Receipt of Bids:
Timeline
18 May 2026 → 1 Oct 2026 · 7 dates- Tender notice published156 days ago18 May 2026, 11:33 BST
- Submission deadline124 days ago18 Jun 2026, 23:59 BST
- Award decision expected by111 days ago1 Jul 2026, 23:59 BST
- Contract starts103 days ago10 Jul 2026, 00:00 BST
- Assessment summaries sent29 days ago22 Sept 2026, 00:00 BST
- Latest notice published29 days ago22 Sept 2026, 17:14 BST
- Standstill ends19 days ago1 Oct 2026, 23:59 BST
Notice history
4 events · 2 releases on Find a Tender · since 18 May 2026- Tender notice published18 May 2026, 11:33 BSTUK4
- Contract award notice published22 Sept 2026, 17:14 BSTUK6
- Status changed to complete22 Sept 2026, 17:14 BST
- Contract signature expected1 Oct 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| cloudThing LimitedD365 Managed Services5 Oct 2026 – 4 Oct 2028 · up to 4 Oct 2030Extensions: 2 additional 12 months period extension options at the discretion of the Authority | £740,000 | 22 Sept 2026standstill to 1 Oct 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11final-stage tenders | 11 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Kerv Digital LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender