5 Jun 2023 · 015877-2023 · award, contract
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"date": "2023-06-05T15:59:44+01:00",
"ocid": "ocds-h6vhtk-03c6cc",
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"name": "Wolverhampton City Council"
},
"awards": [
{
"id": "015877-2023-CWC22183-1",
"title": "CWC22183 - Omnichannel",
"status": "unsuccessful",
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"lots": [
{
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"status": "cancelled",
"hasOptions": false,
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"type": "quality",
"description": "60%"
},
{
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]
}
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"items": [
{
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"relatedLot": "1",
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],
"title": "CWC22183 - Omnichannel",
"status": "cancelled",
"coveredBy": [
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],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact.\nCurrently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council’s Revenues & Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat.",
"classification": {
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"description": "Communication and multimedia software package"
},
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"mainProcurementCategory": "goods",
"procurementMethodDetails": "Open procedure"
},
"parties": [
{
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"name": "Wolverhampton City Council",
"roles": [
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"locality": "Wolverhampton",
"postalCode": "WV1 1RL",
"countryName": "United Kingdom",
"streetAddress": "Civic Centre, St Peters Square"
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"buyerProfile": "http://www.wolverhampton.gov.uk",
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"identifier": {
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"contactPoint": {
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"email": "barry.greenwood@wolverhampton.gov.uk",
"telephone": "+44 1902556556"
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{
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"name": "Wolverhampton City Council",
"roles": [
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"language": "en",
"initiationType": "tender"
}5 May 2023 · 012979-2023 · tender
{
"id": "012979-2023",
"tag": [
"tender"
],
"date": "2023-05-05T14:23:22+01:00",
"ocid": "ocds-h6vhtk-03c6cc",
"buyer": {
"id": "GB-FTS-1339",
"name": "Wolverhampton City Council"
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"tender": {
"id": "DN668946",
"lots": [
{
"id": "1",
"status": "active",
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},
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"description": "60%"
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