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Customer Valuation and Insights PR24 Framework

Market and economic research; polling and statistics
Yorkshire & Humber (UKE)
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: YORKSHIRE WATER SERVICES LIMITED: "Customer Valuation and Insights PR24 Framework". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityYORKSHIRE WATER SERVICES LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: YORKSHIRE WATER SERVICES LIMITED
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for YORKSHIRE WATER SERVICES LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
30.4Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 51 active published awards; 33 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityYORKSHIRE WATER SERVICES LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 May 2022, 08:57 BST
Last source update6 May 2022, 08:57 BST
Recurring procurementNot published
ClassificationMarket and economic research; polling and statistics
Delivery area
Yorkshire & Humber (UKE)
OCIDocds-h6vhtk-0290b3
What is being bought
s a business, Yorkshire Water Services (YWS) is regulated by Ofwat and as such, Ofwat conducts Price Reviews every five years to ensure our customer's needs and interests are being met, as well as our legal, environmental and social obligations. The last two Ofwat Price Reviews have placed a particularly strong emphasis on the role of customer engagement. Ofwat expects companies to listen to their customers to understand their preferences and priorities and reflect these in all aspects of their business operations, including their business plans. Customer engagement is considered as important as the daily services YWS provides to its customers by Ofwat, and YWS anticipates more customer research than ever before over this next AMP period. With the 2024 Price Review (PR24) on the horizon, YWS is looking to appoint a number of experienced market research agencies and consultancies to support YWS with business readiness and customer engagement across two separate tender Lots. LOT 1 - Customer Valuation (Willingness to Pay/Stated Preference/Revealed Preference Study). CANCELLED and bidders notified A consultant-led study designed to provide a customer driven economic valuation of the services YWS offer (Willingness to Pay). Estimated Total for Lot 1 = between £220,000 - £400,000 Term: The initial term is 18 months, with an option to extend for a further 12 months. LOT 2 - Insights PR24 Framework. Framework designed to support the delivery of small to large scale market research projects to inform YWS' Ofwat 2024 Price Review (PR24) and support with business as usual activities. Estimated total for Lot 2 = £1.3 - 1.5m Term: The initial term is 48 months, with an option to extend for a further 12 months. Further details for both Lots can be found in the relevant Lot section of this notice.
What changed
From the official release history
  1. tender value changed
    6 May 2022, 08:57 BST
  2. Status changed to complete
    6 May 2022, 08:57 BST
  3. Official notice release published
    6 May 2022, 08:57 BST
  4. Submission deadline changed to published date
    6 May 2022, 08:57 BST
  5. Published value updated to £1,900,000
    27 Jul 2021, 18:14 BST
  6. Status changed to active
    27 Jul 2021, 18:14 BST
  7. Official notice release published
    27 Jul 2021, 18:14 BST
  8. Submission deadline changed to 8 Mar 2021, 16:00 GMT
    27 Jul 2021, 18:14 BST
  9. Official notice release published
    11 Mar 2021, 19:26 GMT
  10. Buyer information updated
    11 Mar 2021, 19:26 GMT
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Customer Valuation
    cancelled
    Published valueNot published
    This lot has been CANCELLED and all bidders notified. Yorkshire Water Services (YWS) intends to award a contract for obtaining an economic valuation of the services it offers. This contract will be a consultant led study including the undertaking of Willingness to Pay/Stated Preference/Revealed Preference Studies, specifically for Regulation and Investment Strategy teams. The study should outline which services are most important to our customers, and the value that YWS customer's place on these services. For example, how much customers are willing to pay for a % reduction in leakage in the context of bills, performance, comparative performance, direction of travel and ambition and the six capitals. YWS is looking for an experienced consultant who can provide the following professional services, including but not limited to: • Experience of managing a stream of work (market research, economists, innovators in methodology, peer reviewer etc) all designed to provide economic valuations/ customer willingness to pay for services which align with YWS' DMF (Decision Making Framework). • An ability to apply 'big' company data to ascertain economic values or to support those obtained from primary and secondary research • Ability to use triangulation methodologies to strengthen customer values • A broad range of innovative methodologies. For example, AI techniques. • Experience of working with companies in the Water or equivalent industry.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Insights PR24 Framework
    cancelled
    Published valueNot published
    Yorkshire Water Services (YWS) intends to implement a framework with a variety of experienced market research agencies that will provide support with a series of small to large scale market research projects. These projects will help to inform YWS' Ofwat 2024 Price Review (PR24) and support with business as usual activity. YWS are looking for market research agencies who can provide the following types of professional services, including but not limited to: • Regionally representative qualitative research - focus groups, telephone interviews, face to face and online interviews, B2B qualitative experience, online qualitative experience, stakeholder qualitative research and vulnerable customer qualitative research experience and the ability to conduct much of this research online in the current climate. • Regionally representative quantitative research experience including - telephone interviews, face to face and online interviews, hall test experience, exit interview, statistical techniques, online quantitative research survey experience. Online/offline quantitative research experience with vulnerable customers and B2B audiences • Customer website/app review experience including eye tracking, heat maps and user experience • Innovative methodologies in market research. For example, AI techniques. • Behavioural economics experience • Experience of working with companies in the Water or equivalent industry
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 May 2022, 08:57 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 11 Apr 2022, 00:00 BST · £1,500,000
Commercial outcome and competition
Awards
Accent Marketing & Research Limited, BMG Research Limited, Blue Marble Research Limited, DJS Research Ltd, Impact Research Limited, PricewaterhouseCoopers LLP, QA Research Ltd
Not published · Not published · active
Contracts
Contract
£1,500,000 · signed 11 Apr 2022, 00:00 BST · active
Bid statistics
bids: 7
Buyer and organisations in this procedure

YORKSHIRE WATER SERVICES LIMITED

Contracting authority GB-FTS-4608
View buyer profile

  • YORKSHIRE WATER SERVICES LIMITED
    buyer

    Western House,Western Way, Buttershaw, BRADFORD, UKE41, BD62SZ
    Mariia.Sazonova@yorkshirewater.co.uk
    +44 7397133614

  • Accent Marketing & Research Limited
    supplier

    Chiswick, Gate London, UKI, W4 5RT

  • BMG Research Limited
    supplier

    Birmingham, UKG, B15 3BE

  • Blue Marble Research Limited
    supplier

    Stratton on the Fosse, UKK, BA3 4QF

  • DJS Research Ltd
    supplier

    Stockport, UKD, SK6 7GH

  • Impact Research Limited
    supplier

    Walton-on-Thames, UKC, KT12 2TZ

  • PricewaterhouseCoopers LLP
    supplier

    London, UKI, WC2N 6RH

  • QA Research Ltd
    supplier

    York, UKE, YO1 6JD

  • Yorkshire Water Services Limited
    reviewBody

    Bradford, BD6 2SZ
Documents (0)
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