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ClosedFind a Tender · tender

Customer Service Training

Buyer: The Trustees of the Natural History Museum →

BuyerThe Trustees of the Natural History Museum
StatusClosed
Deadline30 Aug 2024
Value£120,000
Published19 Jul 2024

What is being bought

Customer Service Training

Delivery location

UKI

Categories

Staff training services 80511000

Lot details

Lot 1

Customer Service Training.

Statusactive
Value£120,000

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 80. The category anchor is Staff training services (80511000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 806,6562 median · 47.9 average (3,113 of 6,656 with a bid count)3.2 average (3,415 of 6,656 with named award suppliers)1 comparable price pairs
Same buyer0Not publishedNot publishedNot published
Delivery region: UKI3113 median · 677.3 average (87 of 311 with a bid count)4.8 average (100 of 311 with named award suppliers)Not published
Similar published value (0.5×–2×)37310 median · 9.8 average (5 of 373 with a bid count)1 average (6 of 373 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-047ebb
Latest release ID022413-2024
Latest release timestampFri Jul 19 2024 09:05:15 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: end2024-08-30T12:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: start2024-08-30T12:00:00+01:00
Award period: endNot published
Submission method detailsNot published
Submission languagesen
Electronic catalogue policyNot published
Total tender value£120,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
19 Jul 2024tender022413-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "022413-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-07-19T10:05:15+01:00",
  "ocid": "ocds-h6vhtk-047ebb",
  "buyer": {
    "id": "GB-FTS-118944",
    "name": "The Trustees of the Natural History Museum"
  },
  "tender": {
    "id": "ocds-h6vhtk-047ebb",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 120000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis. The contract will include the right to be the provider to deliver the package to additional teams."
        },
        "renewal": {
          "description": "The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Customer Service Training.",
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "Customer Service Training",
    "value": {
      "amount": 120000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2024-08-30T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-08-30T12:00:00+01:00"
    },
    "description": "Customer Service Training",
    "tenderPeriod": {
      "endDate": "2024-08-30T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "80511000",
      "scheme": "CPV",
      "description": "Staff training services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-118944",
      "name": "The Trustees of the Natural History Museum",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "https://www.nhm.ac.uk",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Non-departmental public body, sponsored by the Department for Digital, Culture, Media and Sport"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "The Trustees of the Natural History Museum"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Staff-training-services./84PCTT6C3P",
        "name": "NHM Procurement",
        "email": "nhmprocurement@nhm.ac.uk",
        "telephone": "+44 2079425000"
      }
    },
    {
      "id": "GB-FTS-118945",
      "name": "Trustees of the Natural History Museum",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "identifier": {
        "legalName": "Trustees of the Natural History Museum"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Staff-training-services./84PCTT6C3P\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/84PCTT6C3P\n GO Reference: GO-2024718-PRO-26933880",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
19 Jul 2024 · 022413-2024 · tender
{
  "id": "022413-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-07-19T10:05:15+01:00",
  "ocid": "ocds-h6vhtk-047ebb",
  "buyer": {
    "id": "GB-FTS-118944",
    "name": "The Trustees of the Natural History Museum"
  },
  "tender": {
    "id": "ocds-h6vhtk-047ebb",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 120000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis. The contract will include the right to be the provider to deliver the package to additional teams."
        },
        "renewal": {
          "description": "The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Customer Service Training.",
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "Customer Service Training",
    "value": {
      "amount": 120000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2024-08-30T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-08-30T12:00:00+01:00"
    },
    "description": "Customer Service Training",
    "tenderPeriod": {
      "endDate": "2024-08-30T12:00:00+01:00"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "80511000",
      "scheme": "CPV",
      "description": "Staff training services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-118944",
      "name": "The Trustees of the Natural History Museum",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "https://www.nhm.ac.uk",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Non-departmental public body, sponsored by the Department for Digital, Culture, Media and Sport"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "The Trustees of the Natural History Museum"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Staff-training-services./84PCTT6C3P",
        "name": "NHM Procurement",
        "email": "nhmprocurement@nhm.ac.uk",
        "telephone": "+44 2079425000"
      }
    },
    {
      "id": "GB-FTS-118945",
      "name": "Trustees of the Natural History Museum",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "identifier": {
        "legalName": "Trustees of the Natural History Museum"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Staff-training-services./84PCTT6C3P\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/84PCTT6C3P\n GO Reference: GO-2024718-PRO-26933880",
  "initiationType": "tender"
}