Customer Sentiment Tracking Survey

Ordnance Survey Ltd is a company registered in England and Wales (company registration number 09121572) whose registered address is at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS, UK (OS). OS is a limited company in which the entire share capital will be owned by the Secretary of State for Business, Energy, and Industrial Strategy. OS is Britain’s mapping agency and is responsible for the surveying, production, maintenance, and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website www.os.uk ↗. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience – aligned to our four customer commitments.OS currently has a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments – Value, Ease, Reliability, and Quality. OS is seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing ‘thought leadership’ to help progress and develop our programme of insight.The duration of the contract if for three years, with an option to extend for a further two years, extending one year at a time subject to performance.