Official UK procurement notice
Customer Sentiment Tracking · UK public procurement notice
Authority: ORDNANCE SURVEY LIMITED (Public body)
What is being bought
Published requirement descriptionOrdnance Survey Ltd (OS) is Britain’s mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website www.os.uk ↗. OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience.OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a suppli
- Recurrence: Estimated timing for further notices to be published: 3-5 years
CPV: Research services
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · Estimated timing for further notices to be published: 3-5 years
- First published
- 20 Feb 2025, 13:46 GMT
- Last source update
- 25 Jul 2025, 11:57 BST
- Award evaluation window
- 21 Mar 2025 – …
- Authority reference
BS.0295- FTS notice number
2025/S 000-043089- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e4ffFind a Tender
- Review procedure
In accordance with Regulation 86 (notices of decisions to award a contract), Regulation 87 (standstill period) and Regulations 91 (enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).
How it was run
Official notice- Submission deadline
- 21 Mar 2025, 12:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 21 Mar 2025, 12:00 GMT
Timeline
21 Mar 2025 → 25 Jul 2025 · 3 dates- Submission deadline21 Mar 2025, 12:00 GMT
- Bids opened21 Mar 2025, 12:00 GMT
- Notice published25 Jul 2025, 11:57 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete25 Jul 2025, 11:57 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Kantar UK Limited | £625,850 † | — | Awarded |
Contracts
Contract 043089-2025-Customer Sentiment Tracking-1 · Kantar UK Limited
- Signed
- 25 Jul 2025
- Value
- £625,850
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Kantar UK LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria