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AwardedFind a Tender · award

Customer Relationship Management (CRM) System

Buyer: Torbay Council →

BuyerTorbay Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published12 Nov 2021

What is being bought

Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

Delivery location

UKK42

Categories

Customer Relation Management software development services 72212445Customer Relation Management software package 48445000

Lot details

Lot 1

Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

Statuscancelled

Award criteria
Quality — 40
Social Value — 10
Cost — 50

What is included

ItemCategoryQuantity
1Customer Relation Management software development servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Customer Relation Management software development services (72212445); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer1Not published1 average (1 of 1 with named award suppliers)Not published
Delivery region: UKK4263.5 median · 3.5 average (2 of 6 with a bid count)1 average (3 of 6 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Customer Relationship Management (CRM) System

Statusactive

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-02882a
Latest release ID028359-2021
Latest release timestampFri Nov 12 2021 14:19:09 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
12 Nov 2021award, contract028359-2021
6 Jan 2021tender000228-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "028359-2021",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "5",
        "value": 20,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 510953,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 878953,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 510953,
        "measure": "lowestValidBidValue",
        "currency": "GBP"
      },
      {
        "id": "2",
        "value": 878953,
        "measure": "highestValidBidValue",
        "currency": "GBP"
      }
    ]
  },
  "date": "2021-11-12T14:19:09Z",
  "ocid": "ocds-h6vhtk-02882a",
  "buyer": {
    "id": "GB-FTS-570",
    "name": "Torbay Council"
  },
  "awards": [
    {
      "id": "028359-2021-TTRAN3220-1",
      "title": "Customer Relationship Management (CRM) System",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-8631",
          "name": "Civica UK Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN518794",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "40"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "50"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK42"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management (CRM) System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-570",
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK42",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "details": {
        "url": "http://www.torbay.gov.uk/",
        "buyerProfile": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Torbay Council"
      },
      "contactPoint": {
        "name": "Mr Adam Harmer",
        "email": "procurement.team@torbay.gov.uk",
        "telephone": "+44 1803207626"
      }
    },
    {
      "id": "GB-FTS-8631",
      "name": "Civica UK Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SE1 9LQ",
        "countryName": "United Kingdom",
        "streetAddress": "Southbank Central, 30 Stamford Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01628868",
        "legalName": "Civica UK Limited"
      },
      "contactPoint": {
        "email": "richard.baglow@civica.co.uk",
        "telephone": "+44 1137330647"
      }
    },
    {
      "id": "GB-FTS-571",
      "name": "Legal Services, Torbay Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "identifier": {
        "legalName": "Legal Services, Torbay Council"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "028359-2021-TTRAN3220-1",
      "title": "Customer Relationship Management (CRM) System",
      "status": "active",
      "awardID": "028359-2021-TTRAN3220-1",
      "dateSigned": "2021-11-12T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
12 Nov 2021 · 028359-2021 · award, contract
{
  "id": "028359-2021",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "5",
        "value": 20,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 510953,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 878953,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 510953,
        "measure": "lowestValidBidValue",
        "currency": "GBP"
      },
      {
        "id": "2",
        "value": 878953,
        "measure": "highestValidBidValue",
        "currency": "GBP"
      }
    ]
  },
  "date": "2021-11-12T14:19:09Z",
  "ocid": "ocds-h6vhtk-02882a",
  "buyer": {
    "id": "GB-FTS-570",
    "name": "Torbay Council"
  },
  "awards": [
    {
      "id": "028359-2021-TTRAN3220-1",
      "title": "Customer Relationship Management (CRM) System",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-8631",
          "name": "Civica UK Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN518794",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "40"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "50"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK42"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management (CRM) System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-570",
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK42",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "details": {
        "url": "http://www.torbay.gov.uk/",
        "buyerProfile": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Torbay Council"
      },
      "contactPoint": {
        "name": "Mr Adam Harmer",
        "email": "procurement.team@torbay.gov.uk",
        "telephone": "+44 1803207626"
      }
    },
    {
      "id": "GB-FTS-8631",
      "name": "Civica UK Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SE1 9LQ",
        "countryName": "United Kingdom",
        "streetAddress": "Southbank Central, 30 Stamford Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01628868",
        "legalName": "Civica UK Limited"
      },
      "contactPoint": {
        "email": "richard.baglow@civica.co.uk",
        "telephone": "+44 1137330647"
      }
    },
    {
      "id": "GB-FTS-571",
      "name": "Legal Services, Torbay Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "identifier": {
        "legalName": "Legal Services, Torbay Council"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "028359-2021-TTRAN3220-1",
      "title": "Customer Relationship Management (CRM) System",
      "status": "active",
      "awardID": "028359-2021-TTRAN3220-1",
      "dateSigned": "2021-11-12T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
6 Jan 2021 · 000228-2021 · tender
{
  "id": "000228-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-01-06T19:02:42Z",
  "ocid": "ocds-h6vhtk-02882a",
  "buyer": {
    "id": "GB-FTS-570",
    "name": "Torbay Council"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:405977-2020:TEXT:EN:HTML"
    }
  ],
  "tender": {
    "id": "DN518794",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.\nAccess to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission. Additional information: Access to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.",
        "secondStage": {
          "maximumCandidates": 5
        },
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "The objective criteria are set out in Part 1 Information and Part 3 Selection Questionnaire of the tender documents."
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK4"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management (CRM) System",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "recurrence": {
      "description": "This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions."
    },
    "description": "Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.\nAccess to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.",
    "tenderPeriod": {
      "endDate": "2021-02-05T12:00:00Z"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=447e63f2-4750-eb11-8106-005056b64545",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-570",
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK4",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "details": {
        "url": "http://www.torbay.gov.uk/",
        "buyerProfile": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Torbay Council"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert/Index?advertId=447e63f2-4750-eb11-8106-005056b64545",
        "name": "Mr Adam Harmer",
        "email": "procurement.team@torbay.gov.uk",
        "telephone": "+44 1803208514"
      }
    },
    {
      "id": "GB-FTS-571",
      "name": "Legal Services, Torbay Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Castle Circus"
      },
      "identifier": {
        "legalName": "Legal Services, Torbay Council"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}