Official UK procurement notice
Customer Relationship Management (CRM) System
Authority: Torbay Council (Local council)
What is being bought
Published requirement descriptionTorbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
- Recurrence: This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.
CPV: Customer Relation Management software development services · Customer Relation Management software package
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 40%
- Cost: 50%
- Social Value: 10%
Published award criteria (3)
- Quality: 40
- Social Value: 10
- Cost: 50
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.
- First published
- 6 Jan 2021, 19:02 GMT
- Last source update
- 12 Nov 2021, 14:19 GMT
- Authority reference
DN518794- FTS notice number
2021/S 000-028359- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02882aFind a Tender
How it was run
Official notice- Submission deadline
- 5 Feb 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
5 Feb 2021 → 12 Nov 2021 · 2 dates- Submission deadline5 Feb 2021, 12:00 GMT
- Notice published12 Nov 2021, 14:19 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete12 Nov 2021, 14:19 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CIVICA UK LIMITED | — | — | Awarded |
Contracts
Customer Relationship Management (CRM) System · CIVICA UK LIMITED
- Signed
- 12 Nov 2021
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| Torbay Council has entered into an agreement with a provider for the supply,… | 20bids | — | — | £510,953 – £878,953 |
| Whole notice | — | — | — | £510,953 – £878,953 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Legal Services, Torbay CouncilReview body
Bidders & participating suppliers
1 commercial party on the notice- Civica UK LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.