Lot 1
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
Award criteria
Quality — 40
Social Value — 10
Cost — 50
Buyer: Torbay Council →
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
UKK42
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
Award criteria
Quality — 40
Social Value — 10
Cost — 50
| Item | Category | Quantity |
|---|---|---|
| 1 | Customer Relation Management software development services | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Customer Relation Management software development services (72212445); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 72 | 10,539 | 2 median · 15.4 average (4,162 of 10,539 with a bid count) | 2 average (5,054 of 10,539 with named award suppliers) | Not published |
| Same buyer | 1 | Not published | 1 average (1 of 1 with named award suppliers) | Not published |
| Delivery region: UKK42 | 6 | 3.5 median · 3.5 average (2 of 6 with a bid count) | 1 average (3 of 6 with named award suppliers) | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-02882a |
|---|---|
| Latest release ID | 028359-2021 |
| Latest release timestamp | Fri Nov 12 2021 14:19:09 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | selective |
| Procurement method details | Restricted procedure |
| Main procurement category | goods |
| Above threshold | Not published |
| Legal basis | 32014L0024 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 3 |
| Date | Event | Reference |
|---|---|---|
| 12 Nov 2021 | award, contract | 028359-2021 |
| 6 Jan 2021 | tender | 000228-2021 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
{
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"tag": [
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"bids": {
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{
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{
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{
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"date": "2021-11-12T14:19:09Z",
"ocid": "ocds-h6vhtk-02882a",
"buyer": {
"id": "GB-FTS-570",
"name": "Torbay Council"
},
"awards": [
{
"id": "028359-2021-TTRAN3220-1",
"title": "Customer Relationship Management (CRM) System",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-8631",
"name": "Civica UK Limited"
}
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"tender": {
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{
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"description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
"awardCriteria": {
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},
{
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{
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],
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"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"details": {
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},
{
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"address": {
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"streetAddress": "Southbank Central, 30 Stamford Street"
},
"details": {
"scale": "large"
},
"identifier": {
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},
"contactPoint": {
"email": "richard.baglow@civica.co.uk",
"telephone": "+44 1137330647"
}
},
{
"id": "GB-FTS-571",
"name": "Legal Services, Torbay Council",
"roles": [
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],
"address": {
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"postalCode": "TQ1 3DR",
"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"identifier": {
"legalName": "Legal Services, Torbay Council"
}
}
],
"language": "en",
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{
"id": "028359-2021-TTRAN3220-1",
"title": "Customer Relationship Management (CRM) System",
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"awardID": "028359-2021-TTRAN3220-1",
"dateSigned": "2021-11-12T00:00:00Z"
}
],
"initiationType": "tender"
}{
"id": "028359-2021",
"tag": [
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],
"bids": {
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{
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"value": 20,
"measure": "bids",
"relatedLot": "1"
},
{
"id": "3",
"value": 510953,
"measure": "lowestValidBidValue",
"currency": "GBP",
"relatedLot": "1"
},
{
"id": "4",
"value": 878953,
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{
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"currency": "GBP"
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{
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"measure": "highestValidBidValue",
"currency": "GBP"
}
]
},
"date": "2021-11-12T14:19:09Z",
"ocid": "ocds-h6vhtk-02882a",
"buyer": {
"id": "GB-FTS-570",
"name": "Torbay Council"
},
"awards": [
{
"id": "028359-2021-TTRAN3220-1",
"title": "Customer Relationship Management (CRM) System",
"status": "active",
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{
"id": "GB-FTS-8631",
"name": "Civica UK Limited"
}
],
"relatedLots": [
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}
],
"tender": {
"id": "DN518794",
"lots": [
{
"id": "1",
"status": "cancelled",
"hasOptions": false,
"description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "40"
},
{
"name": "Social Value",
"type": "quality",
"description": "10"
},
{
"name": "Cost",
"type": "cost",
"description": "50"
}
]
}
}
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{
"id": "1",
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}
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{
"id": "72212445",
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"description": "Customer Relation Management software development services"
}
]
}
],
"title": "Customer Relationship Management (CRM) System",
"status": "complete",
"coveredBy": [
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],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.",
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"procurementMethod": "selective",
"mainProcurementCategory": "goods",
"procurementMethodDetails": "Restricted procedure"
},
"parties": [
{
"id": "GB-FTS-570",
"name": "Torbay Council",
"roles": [
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],
"address": {
"region": "UKK42",
"locality": "Torquay",
"postalCode": "TQ1 3DR",
"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"details": {
"url": "http://www.torbay.gov.uk/",
"buyerProfile": "http://www.torbay.gov.uk/",
"classifications": [
{
"id": "REGIONAL_AUTHORITY",
"scheme": "TED_CA_TYPE",
"description": "Regional or local authority"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
},
"identifier": {
"legalName": "Torbay Council"
},
"contactPoint": {
"name": "Mr Adam Harmer",
"email": "procurement.team@torbay.gov.uk",
"telephone": "+44 1803207626"
}
},
{
"id": "GB-FTS-8631",
"name": "Civica UK Limited",
"roles": [
"supplier"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "SE1 9LQ",
"countryName": "United Kingdom",
"streetAddress": "Southbank Central, 30 Stamford Street"
},
"details": {
"scale": "large"
},
"identifier": {
"id": "01628868",
"legalName": "Civica UK Limited"
},
"contactPoint": {
"email": "richard.baglow@civica.co.uk",
"telephone": "+44 1137330647"
}
},
{
"id": "GB-FTS-571",
"name": "Legal Services, Torbay Council",
"roles": [
"reviewBody"
],
"address": {
"locality": "Torquay",
"postalCode": "TQ1 3DR",
"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"identifier": {
"legalName": "Legal Services, Torbay Council"
}
}
],
"language": "en",
"contracts": [
{
"id": "028359-2021-TTRAN3220-1",
"title": "Customer Relationship Management (CRM) System",
"status": "active",
"awardID": "028359-2021-TTRAN3220-1",
"dateSigned": "2021-11-12T00:00:00Z"
}
],
"initiationType": "tender"
}{
"id": "000228-2021",
"tag": [
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],
"date": "2021-01-06T19:02:42Z",
"ocid": "ocds-h6vhtk-02882a",
"buyer": {
"id": "GB-FTS-570",
"name": "Torbay Council"
},
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:405977-2020:TEXT:EN:HTML"
}
],
"tender": {
"id": "DN518794",
"lots": [
{
"id": "1",
"status": "active",
"renewal": {
"description": "This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions."
},
"hasOptions": false,
"hasRenewal": true,
"description": "Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.\nAccess to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission. Additional information: Access to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.",
"secondStage": {
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},
"contractPeriod": {
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},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"selectionCriteria": {
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}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKK4"
}
],
"additionalClassifications": [
{
"id": "72212445",
"scheme": "CPV",
"description": "Customer Relation Management software development services"
}
]
}
],
"title": "Customer Relationship Management (CRM) System",
"status": "active",
"coveredBy": [
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],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"recurrence": {
"description": "This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions."
},
"description": "Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.\nAccess to Documents:\nIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk\nIn order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.",
"tenderPeriod": {
"endDate": "2021-02-05T12:00:00Z"
},
"hasRecurrence": true,
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"submissionTerms": {
"languages": [
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]
},
"submissionMethod": [
"electronicSubmission"
],
"procurementMethod": "selective",
"mainProcurementCategory": "goods",
"submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=447e63f2-4750-eb11-8106-005056b64545",
"procurementMethodDetails": "Restricted procedure"
},
"parties": [
{
"id": "GB-FTS-570",
"name": "Torbay Council",
"roles": [
"buyer"
],
"address": {
"region": "UKK4",
"locality": "Torquay",
"postalCode": "TQ1 3DR",
"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"details": {
"url": "http://www.torbay.gov.uk/",
"buyerProfile": "http://www.torbay.gov.uk/",
"classifications": [
{
"id": "REGIONAL_AUTHORITY",
"scheme": "TED_CA_TYPE",
"description": "Regional or local authority"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
},
"identifier": {
"legalName": "Torbay Council"
},
"contactPoint": {
"url": "https://procontract.due-north.com/Advert/Index?advertId=447e63f2-4750-eb11-8106-005056b64545",
"name": "Mr Adam Harmer",
"email": "procurement.team@torbay.gov.uk",
"telephone": "+44 1803208514"
}
},
{
"id": "GB-FTS-571",
"name": "Legal Services, Torbay Council",
"roles": [
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],
"address": {
"locality": "Torquay",
"postalCode": "TQ1 3DR",
"countryName": "United Kingdom",
"streetAddress": "Town Hall, Castle Circus"
},
"identifier": {
"legalName": "Legal Services, Torbay Council"
}
}
],
"language": "en",
"initiationType": "tender"
}