Official UK procurement notice
Customer Journey Mapping Project
Authority: The Swaythling Housing Society Limited (trading as Abri)
What is being bought
Published requirement descriptionIn 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.
A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
- How the procedure runs: This requirement will undertake a bidding round with subsequent evaluation in line with information within the tender pack. Abri reserve the right to include a BAFO stage as part of the evaluation process if deemed required with all information and timeline impacts held within the tender pack.
CPV: Business analysis consultancy services · Business development consultancy services · Project management consultancy services · Systems and technical consultancy services
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements. The CFP has been split into 70% Quality and 30% Commercial.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Jan 2026, 14:52 GMT
- Last source update
- 27 Apr 2026, 15:34 BST
- Award evaluation window
- Submission end – 20 Mar 2026
- Authority reference
C/ABRI 0804- FTS notice number
2026/S 000-004412- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-0608e3Find a Tender- Contract terms summary
30 days from receipt of a valid Invoice including relevant PO details.
- How it runs
This requirement will undertake a bidding round with subsequent evaluation in line with information within the tender pack.
Abri reserve the right to include a BAFO stage as part of the evaluation process if deemed required with all information and timeline impacts held within the tender pack.
How it was run
Official notice- Submission deadline
- 13 Feb 2026, 12:00 GMT
- Clarification deadline
- 2 Feb 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Submission must be submitted via the tendering portal : in-tendhost.co.uk/abri/aspx/Home ↗
Timeline
19 Jan 2026 → 27 Apr 2026 · 7 dates- Tender notice published275 days ago19 Jan 2026, 14:52 GMT
- Clarification questions by261 days ago2 Feb 2026, 12:00 GMT
- Submission deadline250 days ago13 Feb 2026, 12:00 GMT
- Award decision expected by214 days ago20 Mar 2026, 23:59 GMT
- Assessment summaries sent209 days ago26 Mar 2026
- Contract starts204 days ago1 Apr 2026, 00:00 BST
- Latest notice published177 days ago27 Apr 2026, 15:34 BST
Notice history
6 events · 3 releases on Find a Tender · since 19 Jan 2026- Tender notice published19 Jan 2026, 14:52 GMTUK4
- Contract award notice published26 Mar 2026, 15:59 GMTUK6
- Status changed to complete26 Mar 2026, 15:59 GMT
- Contract signature expected10 Apr 2026, 23:59 BSTscheduled
- Contract details notice published27 Apr 2026, 15:34 BSTUK7
- Procurement method changed27 Apr 2026, 15:34 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| REINVIGORATION LTDCustomer Journey Mapping Service1 May 2026 – 1 May 2027 | £162,000 inc. VAT | 24 Mar 2026 | Awarded |
Contracts
Customer Journey Mapping Service · REINVIGORATION LTD
- Signed
- 21 Apr 2026
- Value
- £162,000 inc. VAT
- Period
- 1 May 2026 – 1 May 2027
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11final-stage tenders · 16 at stage one | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- REINVIGORATION LTDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender