Customer Insight Panel Community Partner

{
  "id": "006785-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-02-21T14:05:22Z",
  "ocid": "ocds-h6vhtk-04e6b2",
  "buyer": {
    "id": "GB-FTS-130534",
    "name": "Places for People"
  },
  "tender": {
    "id": "ocds-h6vhtk-04e6b2",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.\nWe are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.\nThe provider must meet current and future regulatory, compliance and governance standards.\nThe development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.\nPlaces for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion. \nBackground\nAn effective insight team can help drive performance by ensuring that decisions are based on good understanding of customers’ current, emergent and latent needs, and checking that customers’ reasonable expectations are being met.\nThe best insight teams are rigorous and objective and use both digital and traditional market research techniques. Delivery needs to keep its focus relevant to the business agenda and actively communicate results and implications to those developing and executing strategy.\nReview of the current capability has identified:\nActivity and data is sitting in silos which reduces the impact on the business.\nCurrent activity is passive and distanced from core operational teams. Strong internal relationships across the business and having a clear business partnering model in place is crucial in building credibility and value.\nResearch and/or engagement is often delivered for singular purpose with little wider learning and connectivity – we need to step up and proactively drive the conversation with the rest of the organisation.\nThe most powerful insight nearly always comes from collaboration across sources (data and qualitative methods). The current delivery doesn’t allow for this to happen and we also don’t have an adequate skill set to deliver qualitative information.\nWe need strategic, commercial thinking that can impact at the highest levels.\nWe need to move away from ‘rear view mirror’ led work to delivering information in real time and looking to lead, predict and influence the future.\nWe need to proactively drive the customer agenda across the organisation, rather than only responding to briefs and relying on basic reports and analysis.\nWe need to embed our existing Customer knowledge, particularly our segmentation to ensure all Customer needs are considered in decision making. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/HG6B8F2Q59",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "80"
            },
            {
              "name": "Pricing",
              "type": "cost",
              "description": "20"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Customer Insight Panel Community Partner",
    "value": {
      "amount": 450000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic1",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical1",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2025-03-28T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2025-03-28T12:00:00Z"
    },
    "description": "Places for People are seeking to appoint a partner to develop and deliver a Customer Panel Community.\nWe are seeking a partner who can offer one holistic function which can grow to incorporate all Places for People group functions and any future growth.\nThe provider must meet current and future regulatory, compliance and governance standards.\nThe development of the platform will enable us to innovate, measure and evaluate all activity through the lens of diverse customer groups to inform evidence-based decision making across the business.\nPlaces for People are seeking to establish a strong dialogue with customers embed our customer segmentation model, ensuring evidenced representation and inclusion.",
    "tenderPeriod": {
      "endDate": "2025-03-28T12:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "73210000",
      "scheme": "CPV",
      "description": "Research consultancy services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "technical",
          "description": "Execution of the service is reserved to a particular profession"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-130534",
      "name": "Places for People",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Preston",
        "postalCode": "PR2 2YB",
        "countryName": "United Kingdom",
        "streetAddress": "4 The Pavilions, Port Way, Preston"
      },
      "details": {
        "url": "http://www.placesforpeople.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "3777037",
        "legalName": "Places for People"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59",
        "name": "Lisa Gallacher",
        "email": "lisa.gallacher@placesforpeople.co.uk",
        "telephone": "+44 1772897200"
      }
    },
    {
      "id": "GB-FTS-15830",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      },
      "contactPoint": {
        "telephone": "+44 2079476000"
      }
    },
    {
      "id": "GB-FTS-88",
      "name": "Royal Courts of Justice",
      "roles": [
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 2079476000"
      }
    },
    {
      "id": "GB-FTS-1102",
      "name": "Crown Commercial Services",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW1A 2HQ",
        "countryName": "United Kingdom",
        "streetAddress": "1 Horse Guards Road"
      },
      "identifier": {
        "legalName": "Crown Commercial Services"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Preston:-Research-consultancy-services./HG6B8F2Q59\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/HG6B8F2Q59\n GO Reference: GO-2025221-PRO-29524239",
  "initiationType": "tender"
}