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Official procurement procedure
Customer Experience Tracking Study
Market research services
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Ordnance Survey Limited: "Customer Experience Tracking Study". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Ordnance Survey Limited | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Ordnance Survey Limited
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Ordnance Survey Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
6.3Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 15 active published awards; 15 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityOrdnance Survey Limited | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published17 May 2021, 12:25 BST | Last source update17 May 2021, 12:25 BST | Recurring procurementNot published |
ClassificationMarket research services | ||
Delivery area | ||
OCIDocds-h6vhtk-02b1ba | ||
What is being bought
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
What changed
From the official release history
- Status changed to complete
17 May 2021, 12:25 BST - Official notice release published
17 May 2021, 12:25 BST - Buyer information updated
17 May 2021, 12:25 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcancelledPublished valueNot publishedOS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally. To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
17 May 2021, 12:25 BST - Award active
Not published · Not published - Contract active
Signed 19 Mar 2021, 00:00 GMT · £330,000
Commercial outcome and competition
Awards Kantar UK Ltd Not published · Not published · active |
Contracts Contract £330,000 · signed 19 Mar 2021, 00:00 GMT · active |
Bid statistics bids: 6 (lot 1) |
Buyer and organisations in this procedure
Ordnance Survey Limited
Contracting authority GB-FTS-5981Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published