TenderlineUK
Procurement Intelligence
Search
Find a TenderAwarded
Published 11 Jun 2021, 22:45 BST

Official UK procurement notice

Customer Experience Programme · UK public procurement notice

Official notice

Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)

Framework agreementServicesNegotiated procedure with prior call for competition
Sectors: Business Services & Consultancy (79) Delivery: UK
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Submissions closed 12 Jul 2021awarded 25 Nov 2021

What is being bought

Published requirement description

Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following:

  • Expert strategic advice and input to support the programme to deliver and embed a service culture.
  • The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail.
  • The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

CPV: Business and management consultancy and related services · Marketing management consultancy services

How this framework works

From the published notice
Bids received
3 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: UK
Extensions: The contract will be re-tendered at the end of the contract term.Variant bids: not allowed
79413000 Marketing management consultancy services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60Price: 140
Published sub-criteria (3)
  • Technical: 60
  • Commercial: 40
  • Not to Exceed Rate Card: 100
Published award criteria (3)
  • Technical: 60%
  • Commercial: 40%
  • Not to Exceed Rate Card: 100%
What this means for your bid
  • Price carries 140 of 200 points: a 10% discount moves about 14 points. This one is won on the number: sharpen the price before polishing the prose.
  • “Customer Experience Programme” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes
First published
11 Jun 2021, 22:45 BST
Last source update
25 Nov 2021, 22:45 GMT
FTS notice number
2021/S 000-029397
Classification (CPV)
Business and management consultancy and related servicesMarketing management consultancy services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02bb4c Find a Tender

How it was run

Official notice
Run through: portal not identified
Language: EN
Appointment period ends
12 Jul 2021, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Supplier levy on call-offs (max %)
document
Bid validity
120 days from the deadline
Detailed submission instructions & authority contactsFrom official release

www.networkrail.co.uk ↗

Timeline

12 Jul 2021 → 25 Nov 2021 · 2 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    12 Jul 2021, 12:00 BST
  2. Notice published
    25 Nov 2021, 22:45 GMT

Notice history

1 event · 3 releases on Find a Tender
  1. Status changed to complete
    25 Nov 2021, 22:45 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextI.3www.networkrail.co.ukhttps://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=51563

1 amendment published without a description.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Bids received 3
Contracts signed 1latest 25 Nov 2021

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Customer Experience Programme

    Signed
    25 Nov 2021
    Value
    £2,000,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids———

Contracting authority & participating public bodies

Network Rail Infrastructure Ltd

Contracting authorityCentral GovernmentRailway services 1 Eversholt Street, London, UK, NW1 2DNContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High CourtReview body London

Framework contractors & participating bidders

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.