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Official procurement procedure

Customer Experience Programme

Business and management consultancy and related services
Marketing management consultancy services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Network Rail Infrastructure Ltd: "Customer Experience Programme". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNetwork Rail Infrastructure LtdScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Network Rail Infrastructure Ltd
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Network Rail Infrastructure Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 111 active published awards; 67 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNetwork Rail Infrastructure Ltd
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Nov 2021, 22:45 GMT
Last source update25 Nov 2021, 22:45 GMT
Recurring procurementNot published
ClassificationBusiness and management consultancy and related services, Marketing management consultancy services
Delivery area
UK
OCIDocds-h6vhtk-02bb4c
What is being bought
Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
What changed
From the official release history
  1. Status changed to complete
    25 Nov 2021, 22:45 GMT
  2. Official notice release published
    25 Nov 2021, 22:45 GMT
  3. Status changed to published status
    14 Jun 2021, 22:45 BST
  4. Official notice release published
    14 Jun 2021, 22:45 BST
  5. Submission deadline changed to published date
    14 Jun 2021, 22:45 BST
  6. Status changed to active
    11 Jun 2021, 22:45 BST
  7. Official notice release published
    11 Jun 2021, 22:45 BST
  8. Submission deadline changed to 12 Jul 2021, 12:00 BST
    11 Jun 2021, 22:45 BST
  9. Buyer information updated
    11 Jun 2021, 22:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Nov 2021, 22:45 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 25 Nov 2021, 00:00 GMT · £2,000,000
Commercial outcome and competition
Awards
Labinah Management Training Ltd
Not published · Not published · active
Contracts
Customer Experience Programme
£2,000,000 · signed 25 Nov 2021, 00:00 GMT · active
Bid statistics
bids: 3 (lot 1)
Buyer and organisations in this procedure

Network Rail Infrastructure Ltd

Contracting authority GB-FTS-448
View buyer profile

  • Network Rail Infrastructure Ltd
    buyer

    1 Eversholt Street, London, UK, NW1 2DN
    Grace.Cope@networkrail.co.uk
    +44 1908781000

  • Labinah Management Training Ltd
    supplier

    London, UK

  • The High Court
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published