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planning
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Customer audio announcement updates to London Underground fleets

Industry specific software package
Information systems
Video recording or reproducing apparatus
London (UKI)
Published value
£450,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Transport for London: "Customer audio announcement updates to London Underground fleets". Published status: planning. Published value: £450,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityTransport for LondonScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£450,000
Bidder Intelligence · Authority Profile: Transport for London
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Transport for London. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.3Bids / Report
31.3% of reports have one bid
Supplier ConcentrationModerate Concentration
SAP (UK) LIMITEDTop vendor: 29.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 85 active published awards; 16 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
SAP (UK) LIMITED1 win£6,700,000
SIEMENS MOBILITY LIMITED1 win£4,316,720
CLARKE CHAPMAN FACILITIES MANAGEMENT LIMITED1 win£1,831,032
CADENT GAS LIMITED1 win£1,594,000
CLESHAR CONTRACT SERVICES LIMITED1 win£1,320,806
Procedure terms
Contracting AuthorityTransport for London
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published30 Jul 2025, 12:23 BST
Last source update30 Jul 2025, 12:23 BST
Recurring procurementNot published
ClassificationIndustry specific software package, Information systems, Video recording or reproducing apparatus
Delivery area
London (UKI)
OCIDocds-h6vhtk-0568ed
What is being bought
Scope Description The proposed tender aims to secure updates to Customer Audio Announcements across London Underground (LU) fleets. These updates are required on the Bakerloo, Central, Jubilee, Victoria, and S Stock (District, Circle, Hammersmith & City, and Metropolitan) lines to reflect changes in London Overground (LO) line names. The scope of this tender includes updating the Digital Voice Announcement (DVA) systems on LU trains to incorporate the new LO line names, align with modernised customer information standards, and integrate relevant customer insights. Context In 2024, the eight LO lines were assigned unique names to improve clarity, understanding, and accessibility across the network. To support this initiative, Transport for London (TfL) is undertaking changes to LU trains, primarily by updating in-car mapping products and on-train DVA systems. This project focuses specifically on the latter, with the objective of updating DVAs across nine LU lines to modernise and align with customer insights. Objective The primary goal of this project is to ensure consistency and clarity for customers across TfL services by incorporating the new LO line names into LU DVAs. To maximise the impact, the project also aims to: *Address inconsistencies in announcement language and delivery. *Ensure compliance with Rail Vehicle Accessibility Regulations (RVAR) where possible. *Modernise announcements to better reflect customer insights.
What changed
From the official release history
  1. Published value updated to £450,000
    30 Jul 2025, 12:23 BST
  2. Status changed to planning
    30 Jul 2025, 12:23 BST
  3. Official notice release published
    30 Jul 2025, 12:23 BST
  4. Buyer information updated
    30 Jul 2025, 12:23 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    30 Jul 2025, 12:23 BST
  2. Procedure published
    30 Jul 2025, 12:23 BST
  3. engagement
    25 Aug 2025, 23:59 BST · scheduled
    All relevant information will be contained in the EME document To request please contact to Procurement Lead Halise Akkaya ( HaliseAkkaya@tfl.gov.uk ) before 17:00 GMT on 25th August 2025. Late Responses will not be considered. Non-responses to this expression of interest will be deemed as not interested. If bidders do not choose to participate in the Early Market Engagement process, this will not affect the ability to participate in the tender, if Expression of Interest to participate in the tender is received by the closing date. Your answers will be treated as TfL restricted in accordance with TfL standard S1782, Information security classification. This means that your answers will only be visible to people authorised by TfL, typically only the TfL staff involved in the procurement.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Transport for London

Contracting authority GB-PPON-PHMT-6197-NWNZ
View buyer profile

  • Transport for London
    buyer

    GB-PPON: PHMT-6197-NWNZ
    5 Endeavour Square, London, UKI41, E20 1JN, GB
    HaliseAkkaya@tfl.gov.uk
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published