Find a TenderAwardedContract award notice
Published 24 Jul 2026, 17:33 BST

Official UK procurement notice

Culture Consultancy Services · UK public procurement notice

Official notice

Authority: Post Office Limited (Public body)

Framework agreementServicesCompetitive flexible procedureAbove thresholdSME suitableAccelerated
Framework ceiling (notional)£2,000,000framework ceiling, not attributable revenue
Submissions closed 3 Aug 2026awarded 24 Sept 2026
Awarded to Q5 Limited
Framework period 2 yrsends 30 Sept 2028 · up to 30 Sept 2030 with extensions · starts 1 Oct 2026

What is being bought

Published requirement description

A strategic partner in Culture Consultancy to be able to bring their expertise and experience in items such as Culture or Behavioural Change and Transformation Programmes.

Areas of work to be included but not limited to:

  • Leadership Accountability and Behavioural Change
  • Psychological Safety, Speak-Up Culture and Ethical Environment
  • Leveraging Existing Insight and Activity
  • Frontline, Postmaster and Stakeholder Engagement
  • Culture, Behaviour and Organisational Integration
  • Measurement, Reporting and Delivery Partnership
  • Alignment with Inquiry Recommendations, Green Paper and Regulatory Expectations
  • Governance, Capability Building and Transformation Alignment

The services will be called off as and when required.

Value is up to £2m ex vat

  • How the procedure runs: Through the PSQ Process, Post Office intends to down select the number of Bidders that it intends to invite to submit a response to the ITT to 5*. The process for awarding the Contract is provided as part of this PSQ document. - Prior to completing or responding to The PSQ, Post Office require that all suppliers register with the Government Central Digital Platform ('CDP'). Information on the CDP, including details of how to register, can be found on https://www.find-tender.service.gov.uk/. - Bidders must fully complete all elements of the PSQ in order for their response to be considered valid. Only valid responses shall be evaluated. - Bidders who self-certify that they meet the requirements of the PSQ will be required to provide evidence of this if they are successful at contract award stage. - The PSQ also requires that Bidders demonstrate their technical and professional ability (Part 3). Bidder's answers to this Section will be evaluated by Post Office in accordance with paragraph 8.2 (Technical and/or professional capability) of the PSQ. - Following PSQ evaluation, Post Office intends to invite the top 5* ranked Bidders that have met all mandatory/minimum requirements from the PSQ to the ITT phase to complete and return the ITT documents. -Post Office then intends to invite the top 3* ranked suppliers from the ITT to a presentation stage, details of the required presentation and evaluation criteria will be provided as part of the ITT. *Should there be a tie for 5th place between two or more Bidders in the PSQ or for 3rd in the ITT, Post Office reserves the right to invite more than 5 Bidders to respond to the ITT or more than 3 Bidders to the presentation stage. As a non central government organisation Post Office is not obliged to provide Bidders with more than a 10 day tendering period

CPV: Business and management consultancy services

How this framework works

From the published notice
Bids received
3 bids received · 1 suppliers appointed
Framework period
2 yrs · up to 4 yrs from 1 Oct 2026

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEPublished value£2,000,000
Contract period: 1 Oct 2026 – 30 Sept 2028 (2 yrs) · up to 30 Sept 2030 with extensionsValue: £2,000,000 exc. VAT · £2,400,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: potential 2 x 12 month extension
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Financial Requirements (including details of insurances required by the proposed commencement date) are included within the documents

  • Technical & professional ability

    Technical ability standards are as set out in the documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Quality Requirements
  • Price
  • Presentation
Conditions of participation2
  • Economic & financial standing

    Financial Requirements (including details of insurances required by the proposed commencement date) are included within the documents

  • Technical & professional ability

    Technical ability standards are as set out in the documents

What this means for your bid
  • “Culture Consultancy Services” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
24 Jul 2026, 17:33 BST
Last source update
30 Sept 2026, 14:29 BST
Award evaluation window
Submission end – 16 Sept 2026
Authority reference
AA1545 - Culture Consultancy Services
FTS notice number
2026/S 000-070498
Accelerated
Pre-selected tenderers - utilities/not central government
Latest notice
Contract award notice (UK6)
Classification (CPV)
Business and management consultancy services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06d3bb Find a Tender
How it runs

Through the PSQ Process, Post Office intends to down select the number of Bidders that it intends to invite to submit a response to the ITT to 5*. The process for awarding the Contract is provided as part of this PSQ document.

  • Prior to completing or responding to The PSQ, Post Office require that all suppliers register with the Government Central Digital Platform ('CDP'). Information on the CDP, including details of how to register, can be found on www.find-tender.service.gov.uk ↗.
  • Bidders must fully complete all elements of the PSQ in order for their response to be considered valid. Only valid responses shall be evaluated.
  • Bidders who self-certify that they meet the requirements of the PSQ will be required to provide evidence of this if they are successful at contract award stage.
  • The PSQ also requires that Bidders demonstrate their technical and professional ability (Part 3). Bidder's answers to this Section will be evaluated by Post Office in accordance with paragraph 8.2 (Technical and/or professional capability) of the PSQ.
  • Following PSQ evaluation, Post Office intends to invite the top 5* ranked Bidders that have met all mandatory/minimum requirements from the PSQ to the ITT phase to complete and return the ITT documents.

-Post Office then intends to invite the top 3* ranked suppliers from the ITT to a presentation stage, details of the required presentation and evaluation criteria will be provided as part of the ITT.

*Should there be a tie for 5th place between two or more Bidders in the PSQ or for 3rd in the ITT, Post Office reserves the right to invite more than 5 Bidders to respond to the ITT or more than 3 Bidders to the presentation stage.

As a non central government organisation Post Office is not obliged to provide Bidders with more than a 10 day tendering period

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Appointment period ends
3 Aug 2026, 17:00 BST
Clarification deadline
29 Jul 2026, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

postoffice.wax-live.com/S2C/SignIn.aspx ↗

Select 'Open Opportunities' and then click on the 'view details' button for the event titled 'AA1545 Culture Consultancy'

Timeline

24 Jul 2026 → 1 Oct 2026 · 9 dates
  1. Planning notice published91 days ago
    24 Jul 2026, 17:33 BST
  2. Tender notice published91 days ago
    24 Jul 2026, 17:39 BST
  3. Next notice expected89 days ago
    25 Jul 2026, 23:59 BST
  4. Clarification questions by86 days ago
    29 Jul 2026, 17:00 BST
  5. Admission / appointment period ends81 days ago · period end, not a bid countdown
    3 Aug 2026, 17:00 BST
  6. Award decision expected by36 days ago
    16 Sept 2026, 23:59 BST
  7. Assessment summaries sent28 days ago
    25 Sept 2026, 00:00 BST
  8. Latest notice published23 days ago
    30 Sept 2026, 14:29 BST
  9. Contract starts22 days ago
    1 Oct 2026, 00:00 BST

Notice history

8 events · 3 releases on Find a Tender · since 24 Jul 2026
  1. Pipeline notice published
    24 Jul 2026, 17:33 BST
    UK1
  2. Tender notice published
    24 Jul 2026, 17:39 BST
    UK4
  3. Status changed to active
    24 Jul 2026, 17:39 BST
  4. Procurement method changed
    24 Jul 2026, 17:39 BST
  5. Deadline published: 3 Aug 2026, 17:00 BST
    24 Jul 2026, 17:39 BST
  6. Contract award notice published
    30 Sept 2026, 14:29 BST
    UK6
  7. Status changed to complete
    30 Sept 2026, 14:29 BST
  8. Contract signature expected
    10 Oct 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awarded toValueDateStatus
Q5 LimitedSME10 Oct 2026 – 9 Oct 2028 · up to 9 Oct 2030Extensions: 2 x 12 month extensions£2,000,00024 Sept 2026Awarded

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders · 5 at stage one20—

Contracting authority & participating public bodies

Post Office Limited

Contracting authorityPublic undertaking GB-COH: 02154540 · GB-PPON: PRNP-5883-YMLG 100 Wood Street, London, London, EC2V 7ERContact email

Framework contractors & participating bidders

1 commercial party on the notice
  • Q5 LTDFramework contractorGB-COH: 15266902GB-PPON: PQVZ-8915-DDBD Thorney House, London, London, SW1P 3HLContact email

Official documents & specifications (5)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specifications tenderBidding documents and specificationsSuppliers who are interested in this requirement will need to register on the Post Office e-sourcing portal and access the following project AA1545 Culture Consultancy Services. They will need to complete and submit a PSQ response on the Post Office e-sourcing portal. To do this …
  • Technical specifications tenderTechnical specificationsPSQ documentation, including Proposed Agreement (in draft) can be downloaded by following the link above and completing the registration process.

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender