Crown Hills Community College ~ Catering Tender

The catering service provision is currently managed by Aspen Services. To ensure that best value principles are applied the Governors and Senior Leaders of the School have decided to tender the catering services. School’s Vision & Ethos Vision and Values Our vision is that every young person enjoys being active, so they have the long-term benefits of a healthy,happy, lifestyle. Our mission is to provide health, wellbeing and physical activity opportunities to inspire the young people of Leicester and give them the knowledge they need to lead a healthier, happier future. Our Values: Inspire-To encourage future generations to participate in and learn through sport, physical activity and healthy opportunities, promoting physical, social and emotional wellbeing. Develop-To target inequalities, giving all young people the opportunity to learn and develop their physical skills and character, enforcing self-belief, determination and resilience. Excel-To provide young people with opportunities they can aspire towards, equipping them with the skills and knowledge needed to achieve success and be the best they can be. Collaborate- Working within a professional network to maximise physical activity and wellbeing opportunities for children and young people, through shared expertise and best practice. To support the community and families, enabling them to create a positive environment for children and young people to be active, healthy and happy Enjoy-Fun is at the heart of everything we do. We know positive experiences make sport, physical activity and wellbeing opportunities enjoyable for young people, enabling them to develop a lifelong positive attitude towards health and wellbeing and a determination to achieve. Key Statistics about the school Crown Hills Community College, teaching mixed pupils 11-16, taking in students from all over Leicester and the area coming from all backgrounds. At the last census there were 1490 students of which around 330 pupils are eligible for Free School Meals and there are over 200 staff. The estimated annual value of the contract is £389k . Objectives We want our catering company to have all of the essential abilities and skills to provide an outstanding catering service to our students, staff and visitors at our school. You should have the knowledge of how to provide exceptional dining experiences, be able to manage everyone around you and be able to address a concerning matter and take quick actions where required. Providing a high quality and reliable catering service has a major effect on the whole learning experience for all our students, staff and visitors and this is why the school is passionate about having very high quality catering facilities, with excellent food choices which are nutritionally balanced for everyone. Having excellent customer care, the caterer should be polite, diplomatic and thoughtful while dealing with all our students, staff and visitors. The way you operate in our school is crucial to ensure customer satisfaction and to encourage students continue to use the facilities and enjoy the mealtimes. Your menus and pricing structure need to be clear to the students so that they can understand exactly what the offer is to them. We are looking for a refreshing and innovative approach that reflects, amongst other things, the changing profile of student life and their food preferences and types and preferred styles of dining. It’s essential to the school that the Suppliers bidding for this tender think broadly about all issues and not just the core catering service to compete and be successful in obtaining the contract of the school. We would like the Supplier to always be on the lookout for new ways of doing things, coming up with new solutions for many common problems. Suppliers are requested to ensure they consider all the aspects of service delivery and think carefully about the catering requirements. See SQ Document for more information. Additional information: Please note this is a Contract Award Notice. This contract has already been awarded.