Official UK procurement notice
Crowlin Recovery House - Mental Health Crisis Support Service
Authority: NHS Hampshire and Isle of Wight Integrated Care Board (Central government)·On behalf of: Portsmouth Hospitals University NHS Trust
What is being bought
Published requirement descriptionNHS Hampshire and Isle of Wight Integrated Care Board (ICB) are seeking a provider of Mental Health Crisis Support Services for Crowlin Recovery House, via an open tender process (Procurement Act - Light Touch).
The Recovery House is a short-term residential, non-clinical service designed to provide quick access to support for individuals in mental health crisis or to individuals to avoid an escalating crisis that may otherwise result in inpatient hospital care. The service will be available 24/7 and will offer a range of focused interventions to address individuals' emotional and mental health needs, ensuring that they are well supported during their recovery. The Recovery House does not deliver regulated activities therefore no CQC registration is required.
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,800,000
- Economic & financial standing
See Invitation to Tender (ITT) pack for details.
- Technical & professional ability
See Invitation to Tender (ITT) pack for details.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 50%
- Whole Life Costs: 40%
- Social Value: 10%
Published award criteria (3)
- Technical
- Social Value
- Whole Life Costs
- Economic & financial standing
See Invitation to Tender (ITT) pack for details.
- Technical & professional ability
See Invitation to Tender (ITT) pack for details.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 21 Jul 2025, 15:05 BST
- Last source update
- 30 Sept 2026, 14:05 BST
- Award evaluation window
- Submission end – 28 Feb 2026
- Authority reference
F16982- FTS notice number
2025/S 000-061064- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-056318Find a Tender
How it was run
Official notice- Submission deadline
- 10 Nov 2025, 12:00 GMT
- Clarification deadline
- 27 Oct 2025, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This tender will be run using the In-tend tendering portal. All relevant tender documentation can be located via the portal: in-tendhost.co.uk/soepscommissioning ↗
Instructions on how to access the tender via our E-tendering portal:
- Browse the SoEPS Commissioning Support portal
- Click the "Register" link on the left-hand side of the page.
- Enter your correct business and user details.
- Note the email address and password chosen and Click "Register My Company" when complete.
- Login to the portal with the username/password.
- You will be prompted to change your password on first login.
- Hover your mouse over the "Tenders" button on the main toolbar and choose the relevant option:
- "My Tenders" shows a list of the opportunities in which you have already expressed an interest or to which you have been invited;
- "Awarded" shows a list of tenders awarded on the system (where these are were open to all);
- "Current" shows a list of all the advertised opportunities on the system (i.e., open to all) in which you are able to express an interest;
- "Forthcoming" shows a list of pipeline projects (including those in which providers can still express an interest - i.e., deadlines not yet reached).
- Click on the "View Details" button for relevant opportunity to access the content, clicking "Express an Interest" where required to do so.
- Click the relevant procurement as required then click the "Opt-In" at the bottom of the page to start building your submission to the procurement stage. This will move the project over to your "My Tenders" page. (This is a secure area reserved for your projects only).
- Note the deadline for completion and follow the on screen instructions to complete the RFI/bidder submission documents, accessing any attached documents as required.
- Any questions on specific opportunities should be directed through the portal messaging facility.
Timeline
21 Jul 2025 → 30 Sept 2026 · 10 dates- Planning notice published21 Jul 2025, 15:05 BST
- Market engagement15 Aug 2025, 23:59 BST
NHS Hampshire and Isle of Wight (NHS HIOW) is seeking the views of Providers with regards to the Recovery House (Mental Health Crisis Support Service) via a Request for Information (RFI), which can be accessed via our In-tend etendering portal. Responses to the RFI must be submitted by 12 midday on Friday 15th August 2025.
Instructions on how to access the tender via our E-tendering portal:
- Browse the SoEPS Commissioning Support portal: intendhost.co.uk/soepscommissioning ↗
- Click the "Register" link on the left-hand side of the page.
- Enter your correct business and user details.
- Note the email address and password chosen and Click Register My Company" when complete.
- Login to the portal with the username/password.
- You will be prompted to change your password on first login.
- Hover your mouse over the "Tenders" button on the main toolbar and choose the relevant option:
- "My Tenders" shows a list of the opportunities in which you have already expressed an interest or to which you have been invited;
- "Awarded" shows a list of tenders awarded on the system (where these are were open to all);
- "Current" shows a list of all the advertised opportunities on the system (i.e., open to all) in which you are able to express an interest;
- "Forthcoming" shows a list of pipeline projects (including those in which providers can still express an interest - i.e., deadlines not yet reached).
- Click on the "View Details" button for relevant opportunity to access the content, clicking "Express an Interest" where required to do so.
- Click the relevant procurement as required then click the "Opt-In" at the bottom of the page to start building your submission to the procurement stage. This will move the project over to your "My Tenders" page. (This is a secure area reserved for your projects only).
- Note the deadline for completion and follow the on screen instructions to complete the RFI, accessing any attached documents as required.
- Any questions on specific opportunities should be directed through the portal messaging facility.
- Next notice expected1 Sept 2025, 23:59 BST
- Tender notice published385 days ago30 Sept 2025, 17:02 BST
- Clarification questions by358 days ago27 Oct 2025, 17:00 GMT
- Submission deadline345 days ago10 Nov 2025, 12:00 GMT
- Award decision expected by234 days ago28 Feb 2026, 23:59 GMT
- Assessment summaries sent209 days ago26 Mar 2026
- Contract starts112 days ago1 Jul 2026, 00:00 BST
- Latest notice published21 days ago30 Sept 2026, 14:05 BST
Notice history
10 events · 4 releases on Find a Tender · since 21 Jul 2025- Preliminary market engagement notice published21 Jul 2025, 15:05 BSTUK2
- Tender notice published30 Sept 2025, 17:02 BSTUK4
- Published value published: £3,800,00030 Sept 2025, 17:02 BST
- Status changed to active30 Sept 2025, 17:02 BST
- Procurement method changed30 Sept 2025, 17:02 BST
- Deadline published: 10 Nov 2025, 12:00 GMT30 Sept 2025, 17:02 BST
- Contract award notice published26 Mar 2026, 12:08 GMTUK6
- Status changed to complete26 Mar 2026, 12:08 GMT
- Contract signature expected8 Apr 2026, 23:59 BSTscheduled
- Contract details notice published30 Sept 2026, 14:05 BSTUK7
Routine re-releases (4)
- 2025-07: 1 release · 21 Jul 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| HOLISTIC RECRUITERS LIMITED14 Dec 2026 – 13 Dec 2029 · up to 13 Dec 2030Extensions: 1 X 12 month extension option available | £3,693,900 | 24 Mar 2026 | Awarded |
Contracts
Contract 1 · HOLISTIC RECRUITERS LIMITED
- Signed
- 29 Jul 2026
- Value
- £3,693,900
- Period
- 14 Sept 2026 – 13 Dec 2029 · up to 13 Dec 2030 with extensions
- Status
- active
- Extensions
- 1 x 12 month optional extension period available.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8final-stage tenders | 0 | 0 | — |
Contracting authority & participating public bodies
3 public bodies on the noticeOther public bodies
- Portsmouth Hospitals University NHS TrustBeneficiary authority
- NHS South of England Procurement ServicesProcess contact pointProcuring entityProcurement Services (Hosted by Portsmouth Hospitals University NHS Trust)
Bidders & participating suppliers
1 commercial party on the notice- HOLISTIC RECRUITERS LIMITEDAwarded supplier
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications This tender will be run using the In-tend tendering portal. All relevant tender documentation can be located via the portal: https://in-tendhost.co.uk/soepscommissioning
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender