CRM Licensing and Professional Services 2026

Official notice

Authority: The Riverside Group Limited (Public body)

Direct award

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: UK

Awarded value£9,500,000published award · inc. VAT

Award in standstill Not publishedno call for competition

Award (standstill) to Salesforce UK Limited

Notice summaryFrom the published notice

The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing.

What is being bought

Published requirement description

Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

48445000 Customer Relation Management software package 72266000 Software consultancy services

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1some still in standstill

Awarded value (inc. VAT) £9,500,0001 award inc. VAT; no net value published

Awarded to	Value	Date	Status
Salesforce UK LimitedCRM and Professional Services 202615 Nov 2026 – 14 Nov 2029	£9,500,000 inc. VAT	—	Standstill

Procedure terms & legal framework

From the official record

Procedure method: Direct award
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 9 Nov 2026, 10:04 GMT
Last source update: 9 Nov 2026, 10:04 GMT
Authority reference: TRGBS-307
FTS notice number: 2026/S 000-106035
Latest notice: Transparency notice (UK5)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-07b729 Find a Tender

Why no open competition: Additional Repeat Extension Partial Replacement
Published justification: Riverside has adopted Salesforce as a strategic enterprise platform and has made significant investment in licensing, integrations, configuration, data migration, business process design and organisational capability. The proposed contract supports the continuation and expansion of this established platform and underpins several key transformation initiatives. A change in supplier would create disproportionate challenges which risk adversely impact on business operations and/or not demonstrating the best possible value for money.

Notice history

2 events · 1 release on Find a Tender · since 9 Nov 2026

Transparency notice published
9 Nov 2026, 10:04 GMT
UK5
Contract signature expected
13 Nov 2026, 23:59 GMT
scheduled

Contracting authority & participating public bodies

The Riverside Group Limited

Contracting authorityPublic undertaking GB-MPR: 30938R · GB-PPON: PWQV-9217-TZPQ 2 Estuary Boulevard, Speke, Liverpool, North West, L24 8RFContact email

Bidders & participating suppliers

1 commercial party on the notice

SALESFORCE UK LIMITEDAwarded supplierGB-COH: 05094083GB-PPON: PTXG-8329-VLGH Floor 26 Salesforce Tower, London, London, EC2N 4AYContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender9 Nov 2026, 10:04 GMT