Find a TenderClosed
Published 4 Aug 2026, 11:33 BST

Official UK procurement notice

Crisis Text Helpline Services

Official notice

Authority: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD (Central government)

ServicesOpen procedure
Published estimate£1,800,000exc. VAT
Submissions closed 2 Sept 2026

What is being bought

Published requirement description

This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.

CPV: Community health services · Psychiatrist or psychologist services

The lotProcurement structure

single lot · value published
Lot #1This is a Competitive Process under the Provider Selection Regime 2023, for the…Published value£1,800,000

This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.

Delivery: London
Variant bids: not allowed

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
4 Aug 2026, 11:33 BST
Last source update
4 Aug 2026, 11:33 BST
Award evaluation window
4 Aug 2026 – …
Authority reference
C462845
FTS notice number
2026/S 000-073600
Classification (CPV)
Community health servicesPsychiatrist or psychologist services
Delivery area
London (UKI7)
Official registry OCID
ocds-h6vhtk-06daf6 Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.<br/><br/>This opportunity is open for registration and to access documents from the 04/08/2026 and closes on the 02/09/2026. To publish the notice via Atamis we have to include an EOI deadline, but this is the deadline by which you must submit your bid and not just an EOI. All details on the timeline and procurement process are detailed in the tender pack within the document titled ITT Instructions. <br/><br/>Technical and Quality questions have been allocated within each of the 5 Key criteria and will be used to measure the supplier's response to deliver this requirement using the scoring methodology as detailed within the procurement documents. <br/>Documents are available as advised in the notice, on the Atamis portal using reference C462845.<br/>Bids must be submitted via Atamis as detailed in ITT Instructions available on the project page of the Atamis portal using the reference stated above. <br/><br/>The evaluation will first be a review of the Supplier Selection Criteria which satisfies the Basic Selection criteria and all bids which qualify will move onto stage 2 of the evaluation process as detailed in the ITT Instructions document.

How it was run

Official notice
Run through: Atamis (Health Family) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)

Tender documents are also served through a separate tool: https://atamis-1928.my.site.com/s/Welcome ↗

Submission deadline
2 Sept 2026, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
4 Aug 2026, 11:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

4 Aug 2026 → 2 Sept 2026 · 3 dates
  1. Bids opened83 days ago
    4 Aug 2026, 11:00 BST
  2. Notice published83 days ago
    4 Aug 2026, 11:33 BST
  3. Submission deadline54 days ago
    2 Sept 2026, 12:00 BST

Contracting authority & participating public bodies

NHS West and North London Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth Ferguson House, 15 Marylebone Road, London, London, NW1 5JDContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria