Crisis Text Helpline Services

{
  "id": "073600-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-08-04T11:33:48+01:00",
  "ocid": "ocds-h6vhtk-06daf6",
  "buyer": {
    "id": "GB-FTS-180198",
    "name": "NHS West and North London Integrated Care Board"
  },
  "tender": {
    "id": "C462845",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 1800000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "This is a Competitive Process under the  Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.",
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI7"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85323000",
            "scheme": "CPV",
            "description": "Community health services"
          }
        ]
      }
    ],
    "title": "Crisis Text Helpline Services",
    "value": {
      "amount": 1800000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2026-08-04T11:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2026-08-04T11:00:00+01:00"
    },
    "description": "This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.",
    "tenderPeriod": {
      "endDate": "2026-09-02T12:00:00+01:00"
    },
    "communication": {
      "atypicalToolUrl": "https://atamis-1928.my.site.com/s/Welcome"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "85121270",
      "scheme": "CPV",
      "description": "Psychiatrist or psychologist services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://atamis-1928.my.site.com/s/Welcome",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-180198",
      "name": "NHS West and North London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "NW1 5JD",
        "countryName": "United Kingdom",
        "streetAddress": "Ferguson House, 15 Marylebone Road"
      },
      "details": {
        "url": "https://www.westandnorthlondon.icb.nhs.uk",
        "buyerProfile": "https://www.westandnorthlondon.icb.nhs.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS West and North London Integrated Care Board"
      },
      "contactPoint": {
        "url": "https://atamis-1928.my.site.com/s/Welcome",
        "name": "Nichola Lane",
        "email": "nichola.lane2@nhs.net"
      }
    },
    {
      "id": "GB-FTS-138143",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A  2L",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "description": "This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.<br/><br/>This opportunity is open for registration and to access documents from the 04/08/2026 and closes on the 02/09/2026. To publish the notice via Atamis we have to include an EOI deadline, but this is the deadline by which you must submit your bid and not just an EOI. All details on the timeline and procurement process are detailed in the tender pack within the document titled ITT Instructions. <br/><br/>Technical and Quality questions have been allocated within each of the 5 Key criteria and will be used to measure the supplier's response to deliver this requirement using the scoring methodology as detailed within the procurement documents. <br/>Documents are available as advised in the notice, on the Atamis portal using reference C462845.<br/>Bids must be submitted via Atamis as detailed in ITT Instructions available on the project page of the Atamis portal using the reference stated above. <br/><br/>The evaluation will first be a review of the Supplier Selection Criteria which satisfies the Basic Selection criteria and all bids which qualify will move onto stage 2 of the evaluation process as detailed in the ITT Instructions document.",
  "initiationType": "tender"
}