Crisis Text Helpline Services

{
  "id": "072037-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-07-30T10:17:50+01:00",
  "ocid": "ocds-h6vhtk-06c554",
  "buyer": {
    "id": "GB-FTS-180198",
    "name": "NHS West and North London Integrated Care Board"
  },
  "tender": {
    "id": "C450891",
    "title": "Crisis Text Helpline Services",
    "amendments": [
      {
        "id": "1",
        "description": "This is a notice of Termination of procurement for this Most Suitable Provider under the Provider Selection Regime 2023 for a Text Crisis Helpline Service.This will re-run as a Competitive Process under PSR 2023 to be published in the upcoming days. It is vital that suppliers engage with market engagement to prevent this happening for future procurements."
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a<br/>Crisis Text Helpline Service for all ages across North West London and North Central<br/>London for the NHS West and North Integrated Care Board. This is a fully managed<br/>clinical service operating via a Text Crisis helpline function to run parallel to the 111<br/>services for Mental Health Support working to reduce crisis in all ages.",
    "classification": {
      "id": "85121270",
      "scheme": "CPV",
      "description": "Psychiatrist or psychologist services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-180198",
      "name": "NHS West and North London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "NW1 5JD",
        "countryName": "United Kingdom",
        "streetAddress": "Ferguson House, 15 Marylebone Road"
      },
      "details": {
        "url": "https://www.westandnorthlondon.icb.nhs.uk",
        "buyerProfile": "https://www.westandnorthlondon.icb.nhs.uk"
      },
      "identifier": {
        "legalName": "NHS West and North London Integrated Care Board"
      },
      "contactPoint": {
        "name": "Nichola Lane",
        "email": "nichola.lane2@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "063705-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-07T14:43:47+01:00",
  "ocid": "ocds-h6vhtk-06c554",
  "buyer": {
    "id": "GB-FTS-180198",
    "name": "NHS West and North London Integrated Care Board"
  },
  "tender": {
    "id": "C450891",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85323000",
            "scheme": "CPV",
            "description": "Community health services"
          },
          {
            "id": "85322000",
            "scheme": "CPV",
            "description": "Community action programme"
          }
        ]
      }
    ],
    "title": "Crisis Text Helpline Services",
    "value": {
      "amount": 1800000,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.",
    "communication": {
      "atypicalToolUrl": "https://atamis-1928.my.site.com/s/Welcome",
      "futureNoticeDate": "2026-09-08T00:00:00+01:00"
    },
    "classification": {
      "id": "85121270",
      "scheme": "CPV",
      "description": "Psychiatrist or psychologist services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-180198",
      "name": "NHS West and North London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "NW1 5JD",
        "countryName": "United Kingdom",
        "streetAddress": "Ferguson House, 15 Marylebone Road"
      },
      "details": {
        "url": "https://www.westandnorthlondon.icb.nhs.uk",
        "buyerProfile": "https://www.westandnorthlondon.icb.nhs.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS West and North London Integrated Care Board"
      },
      "contactPoint": {
        "name": "Nichola Lane",
        "email": "nichola.lane2@nhs.net"
      }
    }
  ],
  "language": "en",
  "description": "This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.’<br/><br/>The most suitable provider will be assessed via the Key 5 Criteria to demonstrate suitability as the most capable supplier for the needs of the specification. The supplier must be able to provide the full service and not just part as the procurement is not in Lots. There are qualification stages which must be fully passed to be identified as the most suitable provider. All details on Pass/Fail criteria can be found in the tender documents available on the Atamis Portal via https://health-family.force.com/s/Welcome under reference C450891.<br/><br/>The intention is to award a contract using the most suitable provider process.",
  "initiationType": "tender"
}