Official UK procurement notice
Crisis Text Helpline Services
Authority: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD (Central government)
What is being bought
Published requirement descriptionThis is a Most Suitable Provider Process under the Provider Selection Regime to secure a<br/>Crisis Text Helpline Service for all ages across North West London and North Central<br/>London for the NHS West and North Integrated Care Board. This is a fully managed<br/>clinical service operating via a Text Crisis helpline function to run parallel to the 111<br/>services for Mental Health Support working to reduce crisis in all ages.
CPV: Community action programme · Community health services · Psychiatrist or psychologist services
The lotProcurement structure
single lot · no lot value publishedLot #1This is a Most Suitable Provider Process under the Provider Selection Regime to secure…Planned
This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.
Pipeline intelligence · planning stage: how this market runs before the tender is published
How NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD buys Medical practice and related services (CPV 8512), and who usually turns up
NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Medical practice and related services (CPV 8512) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in Greater London.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in Greater London.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 51 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid17%
2–310%
4–631%
7+41%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate13%
Within ±2%80%
Above estimate7%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1This is a Most Suitable Provider Process under the Provider Selection Regime to secure…CPV 8512Published estimate£1.8m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 29 past lots.
A forecast, not a list of bidders.
1 bid17%
2–310%
4–631%
7+41%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 7 Jul 2026, 14:43 BST
- Last source update
- 30 Jul 2026, 10:17 BST
- Authority reference
C450891- FTS notice number
2026/S 000-072037- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06c554Find a Tender
Publisher note: This is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.’<br/><br/>The most suitable provider will be assessed via the Key 5 Criteria to demonstrate suitability as the most capable supplier for the needs of the specification. The supplier must be able to provide the full service and not just part as the procurement is not in Lots. There are qualification stages which must be fully passed to be identified as the most suitable provider. All details on Pass/Fail criteria can be found in the tender documents available on the Atamis Portal via https://health-family.force.com/s/Welcome under reference C450891.<br/><br/>The intention is to award a contract using the most suitable provider process.
How it was run
Official noticeTender documents are also served through a separate tool: https://atamis-1928.my.site.com/s/Welcome ↗
- Submission deadline
- —
Timeline
30 Jul 2026 → 8 Sept 2026 · 2 dates- Notice published84 days ago30 Jul 2026, 10:17 BST
- Tender notice expected45 days ago8 Sept 2026, 00:00 BST
Notice history
2 releases on Find a TenderPublished amendments (1)
This is a notice of Termination of procurement for this Most Suitable Provider under the Provider Selection Regime 2023 for a Text Crisis Helpline Service.This will re-run as a Competitive Process under PSR 2023 to be published in the upcoming days. It is vital that suppliers engage with market engagement to prevent this happening for future procurements.
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.