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AwardedFind a Tender · award

Cost of Living and Mental Health Support Programme

Buyer: Wales & West Utilities Limited →

BuyerWales & West Utilities Limited
StatusAwarded
DeadlineNot published
ValueValue not published
Published29 Jul 2026

What is being bought

This collaborative programme will deliver integrated financial, mental health and energy related support across England and Wales through national and local service delivery. At a national level, Mind will deliver a Welfare Benefits Helpline supporting 8,230 individuals over a 21-month period. The helpline provides expert advice to individuals experiencing mental health problems, supporting them to navigate the benefits system improve financial wellbeing, and access additional support where required. Advisors will also be upskilled to provide awareness of the Priority Services Register and signpost individuals to relevant energy support services. At a local level, the programme will deliver community-based support through 24 local Mind organisations, supporting 6,000 individuals over one year. Each local Mind will support 250 people, including 100 individuals receiving in-depth one-to-one support and 150 individuals receiving lighter touch support such as group sessions, drop-ins and workshops. These services will provide tailored, flexible support, including financial guidance, welfare benefits support, energy advice, wellbeing support and access to practical assistance such as hardship grants or vouchers. Individuals will also be supported to access schemes such as Warm Home Discount, Winter Fuel Payments and Priority Services Register registration. The overall objectives are to: - Improve mental health and financial wellbeing outcomes. - Support vulnerable households to manage energy costs. - Increase access to energy safeguarding services, including PSR. - Provide integrated, accessible support across national and local pathways improve awareness of carbon monoxide safety and energy protection.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis contract is proposed for direct award to Mind on the basis of technical capability and unique service delivery. Mind is the leading mental health charity in England and Wales, with an established national infrastructure and a federated network of local Mind organisations delivering community-based support at scale. Mind is uniquely positioned to provide integrated mental health, financial wellbeing, and energy-related support through a combination of a national Welfare Benefits Line and locally embedded services. This dual delivery model enables both nationwide reach and tailored, place-based support, addressing the complex and interrelated challenges of mental health, poverty, and fuel poverty. The organisations specialist expertise in supporting individuals experiencing mental health problems; particularly those facing barriers such as stigma, low confidence and difficulty engaging with services, ensures effective engagement with vulnerable households who are unlikely to access mainstream energy advice or support independently. Mind's established partnerships, national helpline infrastructure, and extensive local delivery network mean that no alternative provider is able to deliver this integrated, mental health-led model at the required scale and depth across all participating GDN regions. On this basis, Mind represents the only provider capable of delivering the required outcomes, ensuring consistent, accessible and effective support for vulnerable customers while maximising impact across the network.
Rationale classificationssingleSuppliersTechnicalReasons
Special regimelightTouch
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06b14b
Latest release ID071616-2026
Latest release timestampWed Jul 29 2026 10:38:41 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
29 Jul 2026award, contract071616-2026
10 Jun 2026award, contract054524-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
29 Jul 2026 · 071616-2026 · award, contract
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10 Jun 2026 · 054524-2026 · award, contract
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      "name": "SCOTIA GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ26",
        "country": "GB",
        "locality": "Horley",
        "postalCode": "RH6 9HJ",
        "countryName": "United Kingdom",
        "streetAddress": "St Lawrence House"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "04958135",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "PA23CentralDigitalPlatform@sgn.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PBCH-7111-MHPG",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-05167070",
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE42",
        "country": "GB",
        "locality": "Colton Leeds",
        "postalCode": "LS15 8TU",
        "countryName": "United Kingdom",
        "streetAddress": "1100 Century Way"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "05167070",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@northerngas.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PRNB-9357-PVLR",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-00424348",
      "name": "MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH)",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1JQ",
        "countryName": "United Kingdom",
        "streetAddress": "2 Redman Place"
      },
      "details": {
        "url": "http://www.mind.org.uk/",
        "vcse": true,
        "scale": "large"
      },
      "identifier": {
        "id": "00424348",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "businessdevelopment@mind.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PLVG-8597-WWMR",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}