Find a TenderAwardedContract details notice

Published 11 Apr 2025, 11:31 BST

Official UK procurement notice

CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION

Official notice

Authority: Rhondda Cynon Taf CBC (Public body)

ServicesCompetitive flexible procedureAbove threshold

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Wales (UKL15)

Published estimate£2,000,000≈ £400k / year · £2,400,000 inc. VAT17.1% below published estimate

Submissions closed 12 May 2025awarded 19 Jun 2025

Awarded to Computacenter (UK) Ltd

Contract term 5 yrsends 9 Jul 2030 · up to 9 Jul 2032 with extensions · starts 10 Jul 2025

What is being bought

Published requirement description

Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).

How the procedure runs: A competitive flexible procedure for awarding unertaken using 3 stages. Stage 1 - Participation Stage 2 - Initial Tenders Stage 3 - Demonstrations Further details contained in the procurement documents
No preliminary market engagement: Not required

CPV: Business transaction and personal business software package · Communication and multimedia software package · Database and operating software package · Miscellaneous software package and computer systems · Software programming and consultancy services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 5 yrsPublished value£2,000,000

Contract period: 10 Jul 2025 – 9 Jul 2030 (5 yrs) · up to 9 Jul 2032 with extensionsValue: £2,000,000 exc. VAT · £2,400,000 inc. VAT

Delivery: Wales

Extensions: Additionally, the council at its discretion, should be able to optionally call-off additional componentry within the scope of the tender during the contract term (which must be compatible with existing elements) to support the possible requirement for additional capacity, variant Supplier software or other associated services, so long as this is permitted by the relevant Procurement Regulations. For the avoidance of doubt this explicitly permits the purchase of additional componentry and upgrades from the Supplier that either enhances the overall solution and is necessary to meet future objectives identified under a CRM and ITSM solution. · optional 2 year extension.

48400000 Business transaction and personal business software package 48500000 Communication and multimedia software package 48600000 Database and operating software package 48900000 Miscellaneous software package and computer systems 72200000 Software programming and consultancy services

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
as procurement documents
Technical & professional ability
as procurement documents

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Commercial: As set out in the procurement documents
Technical: As set out in the procurement documents

Conditions of participation2

Economic & financial standing
as procurement documents
Technical & professional ability
as procurement documents

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 11 Apr 2025, 11:31 BST
Last source update: 3 Jul 2025, 08:53 BST
Award evaluation window: Submission end – 24 Jun 2025
Authority reference: RCT02
FTS notice number: 2025/S 000-014530
Latest notice: Contract details notice (UK7)
Classification (CPV): Business transaction and personal business software packageCommunication and multimedia software packageDatabase and operating software packageMiscellaneous software package and computer systemsSoftware programming and consultancy services
Delivery area: Wales (UKL15)
Official registry OCID: ocds-h6vhtk-050140 Find a Tender
Contract terms summary: As set out in procurement documents

How it runs: A competitive flexible procedure for awarding unertaken using 3 stages.
Stage 1 - Participation
Stage 2 - Initial Tenders
Stage 3 - Demonstrations
Further details contained in the procurement documents

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on Sell2Wales

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 12 May 2025, 13:00 BST
Clarification deadline: 30 Apr 2025, 13:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

etenderwales.bravosolution.co.uk/go/8635378401962020C3B7 ↗

Timeline

11 Apr 2025 → 10 Jul 2025 · 8 dates

Tender notice published
11 Apr 2025, 11:31 BST
Clarification questions by
30 Apr 2025, 13:00 BST
Submission deadline
12 May 2025, 13:00 BST
Assessment summaries sent
19 Jun 2025, 00:00 BST
Award decision expected by
24 Jun 2025, 23:59 BST
Standstill ends
30 Jun 2025, 23:59 BST
Latest notice published
3 Jul 2025, 08:53 BST
Contract starts
10 Jul 2025, 00:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 11 Apr 2025

Tender notice published
11 Apr 2025, 11:31 BST
UK4
Contract award notice published
19 Jun 2025, 17:22 BST
UK6
Status changed to complete
19 Jun 2025, 17:22 BST
Contract signature expected
1 Jul 2025, 23:59 BST
scheduled
Contract details notice published
3 Jul 2025, 08:53 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,658,8361 award exc. VAT

Bids received 1

Contracts signed 1latest 1 Jul 2025

Awarded to	Value	Date	Status
Computacenter (UK) Ltd2 Jul 2025 – 30 Jun 2030 · up to 30 Jun 2032Extensions: 2 year period · Options: Additional componentry to meet needs of the Council in regards to a CRM solution.	£1,658,836	19 Jun 2025	Awarded

Contracts

CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION · Computacenter (UK) Ltd
Signed
1 Jul 2025
Value
£1,658,836
Period
1 Jul 2025 – 30 Jun 2030 · up to 30 Jun 2032 with extensions
Status
active
Extensions
2 additional years
Options
Additional componentry to meet needs of the Council in regards to a CRM solution.
No agreed KPIs: Under £5m

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders · 7 at stage one	0	0	—

Contracting authority & participating public bodies

Rhondda Cynon Taf CBC

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PDXZ-9391-VHZQ 2 Llys Cadwyn, Pontypridd, Wales, CF37 4THContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Computacenter (UK) LimitedAwarded supplierGB-PPON: PXJG-2537-XHYY Hatfield Avenue, Hatfield,, Hertfordshire, United Kingdom,, East of England, AL10 9TWContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender3 Jul 2025, 08:53 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender19 Jun 2025, 17:22 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender11 Apr 2025, 11:31 BST