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Official procurement procedure

CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rhondda Cynon Taf CBC: "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRhondda Cynon Taf CBCScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Rhondda Cynon Taf CBC
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Rhondda Cynon Taf CBC. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
25% of reports have one bid
Supplier ConcentrationHigh Concentration
Aon Solutions UK LimitedTop vendor: 90.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 190 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Aon Solutions UK Limited1 win£966,000
A J Crews & Co Ltd1 win£67,500
Practice Solutions1 win£38,579
Procedure terms
Contracting AuthorityRhondda Cynon Taf CBC
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Jul 2025, 08:53 BST
Last source update3 Jul 2025, 08:53 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-050140
What is being bought
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
What changed
From the official release history
  1. Official notice release published
    3 Jul 2025, 08:53 BST
  2. tender value changed
    19 Jun 2025, 17:22 BST
  3. Status changed to complete
    19 Jun 2025, 17:22 BST
  4. Official notice release published
    19 Jun 2025, 17:22 BST
  5. Submission deadline changed to published date
    19 Jun 2025, 17:22 BST
  6. Published value updated to £2,000,000
    11 Apr 2025, 11:31 BST
  7. Status changed to active
    11 Apr 2025, 11:31 BST
  8. Official notice release published
    11 Apr 2025, 11:31 BST
  9. Submission deadline changed to 12 May 2025, 13:00 BST
    11 Apr 2025, 11:31 BST
  10. Buyer information updated
    11 Apr 2025, 11:31 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Jul 2025, 08:53 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Jul 2025, 00:00 BST · £1,658,836
Commercial outcome and competition
Awards
Computacenter (UK) Ltd
Not published · Not published · active
Contracts
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
£1,658,836 · signed 1 Jul 2025, 00:00 BST · active
Contract period: 1 Jul 2025, 00:00 BST — 30 Jun 2030, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Rhondda Cynon Taf CBC

Contracting authority GB-PPON-PDXZ-9391-VHZQ
View buyer profile

  • Rhondda Cynon Taf CBC
    buyer

    GB-PPON: PDXZ-9391-VHZQ
    2 Llys Cadwyn, Pontypridd, UKL15, CF37 4TH, GB
    procurement@rctcbc.gov.uk

  • Computacenter (UK) Limited
    supplier

    GB-PPON: PXJG-2537-XHYY
    Hatfield Avenue, Hatfield,, Hertfordshire, United Kingdom,, UKH23, AL10 9TW, GB
    Joe.Carlin@computacenter.com
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published