COR25199 Telephony Services

{
  "id": "004722-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-01-20T11:38:05Z",
  "ocid": "ocds-h6vhtk-059e5c",
  "buyer": {
    "id": "GB-PPON-PXLG-3144-TYMJ",
    "name": "Torbay Council"
  },
  "tender": {
    "id": "COR25199",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-04-01T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00",
          "maxExtentDate": "2032-04-01T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK42",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          }
        ]
      }
    ],
    "title": "COR25199 Telephony Services",
    "value": {
      "amount": 400000,
      "currency": "GBP",
      "amountGross": 480000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Torbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council. \nFrom April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.\nThe contract dates provided are an estimated time period and may change following this expression of interest.",
    "communication": {
      "futureNoticeDate": "2026-06-20T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PXLG-3144-TYMJ",
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK42",
        "country": "GB",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall"
      },
      "details": {
        "url": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PXLG-3144-TYMJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Ryan Guy",
        "email": "ryan.guy@torbay.gov.uk",
        "telephone": "+44 1803208391"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "004722-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/004722-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-01-20T11:38:05Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-01-27T23:59:59+00:00",
        "description": "Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year.\nTorbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required.\nThe authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft.\nPlease note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted.\nPlease contact Ryan.Guy@torbay.gov.uk to schedule.\nIn order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "058220-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-09-19T15:53:15+01:00",
  "ocid": "ocds-h6vhtk-059e5c",
  "buyer": {
    "id": "GB-PPON-PXLG-3144-TYMJ",
    "name": "Torbay Council"
  },
  "tender": {
    "id": "COR25119",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK42",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64215000",
            "scheme": "CPV",
            "description": "IP telephone services"
          }
        ]
      }
    ],
    "title": "COR25119 Telephony Services - Expression of Interest",
    "value": {
      "amount": 400000,
      "currency": "GBP",
      "amountGross": 480000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Torbay Council is seeking a provider delivering a new telephony system for the entire council. \nFrom April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.\nThe contract dates provided are an estimated time period and may change following this expression of interest.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PXLG-3144-TYMJ",
      "name": "Torbay Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK42",
        "country": "GB",
        "locality": "Torquay",
        "postalCode": "TQ1 3DR",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall"
      },
      "details": {
        "url": "http://www.torbay.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PXLG-3144-TYMJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Clare Farquhar",
        "email": "clare.farquhar@torbay.gov.uk",
        "telephone": "+44 1803208514"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "058220-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/058220-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-09-19T15:53:15+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-10-10T23:59:59+01:00",
        "description": "Torbay Council is undertaking pre-market engagement to assess interest from suitably experienced providers in delivering a new telephony system for the entire council. \nThis Expression of Interest (EOI) seeks to gauge provider appetite ahead of a formal procurement exercise with the aim of shaping a future contract that is informed by market capacity, capability and interest. \nThis EOI does not form part of the formal procurement process but will inform the final approach and route to market. At present the intention is that there will be no further market engagement following this EOI.\nIn order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk"
      }
    ]
  },
  "initiationType": "tender"
}