Conversational Search - Agentic A.I.

Official notice

Authority: London South Bank University (Education)

Below threshold - without competition

Sectors: IT Services & Software (72) Delivery: UK

Budget not disclosedValue not published

Awarded 29 Jul 2026no call for competition

Awarded to Intercom R&D Unlimited Company

What is being bought

Published requirement description

Explore AI technology to improve our service to students and to allow them to self serve out of hours using Agentic A.I.

This will be professional services and the use of Tokens. One year contract value is $67284.00 (excl VAT)

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

72200000 Software programming and consultancy services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 Oct 2026, 12:04 BST
Last source update: 14 Oct 2026, 12:04 BST
Authority reference: NT2007
FTS notice number: 2026/S 000-096941
Latest notice: Contract award notice (UK6)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-078765 Find a Tender

Notice history

2 events · 1 release on Find a Tender · since 14 Oct 2026

Contract award notice published
14 Oct 2026, 12:04 BST
UK6
Contract signature expected
14 Oct 2026, 23:59 BST
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded to	Value	Date	Status
Intercom R&D Unlimited Company14 Oct 2026 – 18 Aug 2027Options: The token usage is currently an estimate and should we use all the tokens we will need to purchase more.	US$67,284	29 Jul 2026	Awarded

Contracting authority & participating public bodies

LONDON SOUTH BANK UNIVERSITY

Contracting authorityPublic authority - sub-central government GB-COH: 00986761 · GB-PPON: PJMT-5564-YWMT 103 Borough Road, London, London, SE1 0AAContact email

Bidders & participating suppliers

1 commercial party on the notice

Intercom R&D Unlimited CompanyAwarded supplierGB-PPON: PNWW-6827-XDXY 124-127 St. Stephen's Green, Dublin 2, IE, D02 C628, IEContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender14 Oct 2026, 12:04 BST